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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
1,822 Reviews
Call Dealership (915) 845-4321
View Awards

5655 S Desert Blvd

El Paso, TX

79932

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Showing 1,822 reviews

June 28, 2024

Rick is great Very honest help me with my car kept me in formed at all times More

by mbarber356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Jul 01, 2024 -

Rudolph Honda responded

Thanks for the kind words! Please feel free to contact us so that we can assist you in the future. Thanks again! We're here for you anytime. We're thrilled that you had a positive experience at Rudolph Honda.

June 28, 2024

Unprofessional customer service that never pick up the phone for an update on your car. More

by DANIELLEORNELAS013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Melanie Gabaldon, Nicole Gabaldon, Lucas Grendahl
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Jun 28, 2024 -

Rudolph Honda responded

Thank you for taking the time to give us your feedback. I'm sorry to learn that we weren't able to meet your expectations on your last visit. This is very unlike us and normally we strive to provide all of our customers with excellent customer service. However, your opinion is very important to us and as they help us see areas of training opportunity. I apologize that your Advisor was not able to come to the phone when you needed it the most. This is something we are aware of and are actively working on a solution to better assist our customers on the phone. We're sorry for the inconvenience and we hope in the future we can continue earning your business! Claudia Aguilar Service Manager Rudolph Honda

June 27, 2024

Joel Aguirre took care of my check engine light and they were able to find the issue. El Paso Honda failed twice. Go to Rudolph instead of El Paso. Rudolph knows how to work on Honda's well. More

by gabrielalejandroolave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Aguirre
Report | Print
Jul 01, 2024 -

Rudolph Honda responded

Thank you for your review. Our top priority is customer service, and hearing about it in action makes our day! Thank you for choosing Rudolph Honda!

June 27, 2024

Great service! Knowledgeable service rep’s! Courteous and timely check- in! Maintenance done efficiently! Thank you! More

by Walterjfleming1@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
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Jul 01, 2024 -

Rudolph Honda responded

Thanks for the kind words! Please feel free to contact us so that we can assist you in the future. Thanks again! We're here for you anytime. We're thrilled that you had a positive experience at Rudolph Honda.

June 27, 2024

Everyone is very nice and professional,my daughter took her vehicle and they explained everything to her and they fixed it the next day,thanks to everyone. More

by Dcrs94@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Emler, Eric Gentry, Melanie Gabaldon, Carlyle Meeks, Danielle Alva, Claudia Aguilar, Natali Tarin
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Jul 01, 2024 -

Rudolph Honda responded

Thank you for your review. Our top priority is customer service, and hearing about it in action makes our day! Thank you for choosing Rudolph Honda!

June 25, 2024

Great Service Always! Very Helpful Staff Everything ecolained in detail and finance very knowledgeable Great experience More

by CARLILLOS2G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ayala, Lucas Grendahl, Zachary Punty
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Jun 25, 2024 -

Rudolph Honda responded

Thanks for the kind words! Please feel free to contact us so that we can assist you in the future. Thanks again! We're here for you anytime. We're thrilled that you had a positive experience at Rudolph Honda.

June 24, 2024

Great wonderful quick customer service! Highly recommend this location to anyone, especially Honda owners! Keep up the great work! More

by RICGONZ26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Meeks, Claudia Aguilar, Natali Tarin
Report | Print
Jun 25, 2024 -

Rudolph Honda responded

Thanks so much for taking the time to share your positive experience! We love it when our customers are happy. We look forward to seeing you again soon!

June 21, 2024

Item was broken in my car at service. When told that the manager would call me to fix it, a week later I still have not received a call. I left several messages, and of course, still have More

by Danielle.damian710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor
Report | Print
Jun 25, 2024 -

Rudolph Honda responded

Thank you for taking the time to give us your feedback. Your opinion is very important to us and we take it seriously. We would like to reach out to you at your earliest convenience to go over your experience and get more details to see how we can make this better for you. Please email me at claudia.aguilar@rudolphcars.com with your phone number or call me at (915)845-4321. Thank you! Claudia Aguilar Service Manager Rudolph Honda 915.845.4321

June 21, 2024

My car was taking care off as soon as I got there ! The associate from Honda was very polite and kept me informed about the progress of my car. More

by javier0623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
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Jun 25, 2024 -

Rudolph Honda responded

Thank you for your review. Our top priority is customer service, and hearing about it in action makes our day! Thank you for choosing Rudolph Honda!

June 20, 2024

Everything went well when servicing the Passport SUV, waiting time was good, amenities for waiting are OK More

by saulmanuel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Chavez
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Jun 25, 2024 -

Rudolph Honda responded

Saul, thanks so much for taking the time to share your positive experience! We love it when our customers are happy. We look forward to seeing you again soon!

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