
Rudolph Honda
El Paso, TX
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Out standing job. Very good service and professionals working in your dealership. I will keep you in mind next time I need car service Very good service and professionals working in your dealership. I will keep you in mind next time I need car service More
I wasn’t going to respond, but I keep getting email reminders. So here goes. Dashboard indicated problem (about 12pm). I was at service department at 1:30pm. I described the problem and what I had done reminders. So here goes. Dashboard indicated problem (about 12pm). I was at service department at 1:30pm. I described the problem and what I had done (from internet). Noemi told me diagnostic test would be about $200 and leaving car 2-3 days. I said technician should look at job before deciding on diagnostic; remedy might be simpler. I found (on internet) that job should be under warranty. Noemi dismissed what I said. She told me that info I had gotten from internet was wrong. Her example was that someone could look up their symptoms on internet and conclude they had cancer. She repeated her example, while laughing, until I stopped her. I told her I had lost a close relative to cancer 3 weeks before. I wonder if she would have said same if I was a man. Technician understood the problem… probably not first time he’d seen it. Work was under warranty ($0) and I was out in 45 minutes. I felt I had to advocate for myself in what should have been a simple exchange. I felt she couldn’t get me out fast enough. More
Customer Service is great. My car almost got completely messed up after the oil change I got from them. According to them it was a faulty filter, however this could have ruined My car almost got completely messed up after the oil change I got from them. According to them it was a faulty filter, however this could have ruined the car. A little more attention to these issues before releasing the car after the service. More
Rudolph is my dealership of choice. Always have had great service. It is quite a drive for me but I will not go to another dealership Always have had great service. It is quite a drive for me but I will not go to another dealership More
I really like rudolph honda. Customer service is always awesome and for services done to my car they always do a great job. Customer service is always awesome and for services done to my car they always do a great job. More