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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
2,002 Reviews
Call Dealership (915) 845-4321
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5655 S Desert Blvd

El Paso, TX

79932

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Showing 2,002 reviews

October 08, 2024

Very much disappointed,,, As far as the service department goes very unprofessional! Poor customer service! More

by torresag0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zaira Valles
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Oct 09, 2024 -

Rudolph Honda responded

I am so sorry that occurred, can you please provide me with a phone number that is on file so that I may research and speak to you? That is unlike us to provide poor service.

October 08, 2024

Very quick and informative care! Jerry really took care of my car! Thank you Honda More

by weaver.brianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Morales
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October 08, 2024

This dealership is always my number 1 choice and Rick was excellent thank you Rudolph Honda More

by roxannec0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Biernacki
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October 07, 2024

Excellent Job! Joel providdd excellent customer support listening to us and providing information about the service. Thank! More

by mottaant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Aguirre
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October 07, 2024

The maintenance on my car was handled quickly and efficiently. Matthew stayed in contact via texting about each step. I loved the online process and information provided More

by margienel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Livingston
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October 05, 2024

Excelente, good service, eficiente. Fast, profesional, buena ubicacion, precio accesible, buena calidad de lis priductos More

by Prezablanca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
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October 05, 2024

This is the second vehicle that I purchased from Rudolph. One from Chevrolet and one from Honda. Both experiences were great, with great, helpful, friendly people! More

by jfcline13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Grendahl, Gabriel Luna
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October 05, 2024

Just an oil change. Was second in line. Took less than an hour. Not super fast but not too slow either. I'd prefer they not be rushing, which is when mistakes happen More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Rick Biernacki
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October 04, 2024

Appreciated that I was taken care of in a timely manner. My car inspection took 30 min or less, and I received a complimentary car wash. Very satisfied! More

by lhaycraft
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Lambing
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October 04, 2024

I took my car in for service, nothing was found, the advisor was supposed to note that nothing was found now that the problem is back, they don't want to honor my warranty since I had mentioned I was ab More

by robparra70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Biernacki
Report | Print
Oct 04, 2024 -

Rudolph Honda responded

Thank you for taking the time to give us your feedback. Your opinion is important to us and can help us understand areas of training opportunity. I'm sorry to learn your vehicle is out of manufacture warranty. Please give me a call at your earliest convenience so we I can see if there's anything I can do to help with your vehicle concern. Claudia Aguilar Service Manager Rudolph Honda 915.845.4321

Oct 04, 2024 -

robparra70 responded

I believe in had already spoken to you. It was on Monday when I was at your department. Received a call with promise that I would hear back with more information and nothing has come of this. It is very frustrating as a customer to not be held to a high standard by your dealer simply because the vehicle is out of warranty, it is not my fault there is a lack of communication and from employees to employees. Rudolph carries a name that is held to a high standard! Had I dealt with Chevy this would not be an issue.

Oct 04, 2024 -

Rudolph Honda responded

Thank you for your response, I was not in the office Monday so maybe you spoke with someone else. However, I just want to learn a little more about your situation to see if there's anything that we can do.

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