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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
1,720 Reviews
Call Dealership (915) 845-4321
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5655 S Desert Blvd

El Paso, TX

79932

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Showing 1,720 reviews

August 13, 2024

When we brought the car for warranty repair, they said to bring it back next week, but said no appt needed, then when we came back early in the morning the following week, they said to leave it and they'd ge More

by MDPNG
Recommend Dealer
Yes
Employees Worked With
i don't remember
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Aug 13, 2024 -

Rudolph Honda responded

Thank you for taking the time to give us your review. I'm sorry for the confusion about how the appointments work for the service dept. Based on your review it's clear it wasn't explained properly and for that I apologize. The appointments for us and for most dealers across the board are only to help your check-in process go faster and smoother. However, the actual shop is on a first come first serve basis and the vehicle's in front will still be in front of yours hence why the one day delay to get it back. Of course that also includes the time the technician takes to diagnose and repair once they are actually on your vehicle. The reason the Advisor suggested to come back in a week was because the volume was much higher when you first came in and you would of had to leave the vehicle for at least 4-5 business days as oppose to the one day it ended up being. I'm glad to hear the repair was done well as that is our number one priority. Again thank you for your review and we hope to continue earning your business in the future. Claudia Aguilar Service Manager 915.845.4321 ext. 2121

August 13, 2024

Original help was not very helpful or friendly but I understand the gentleman is no longer employed. Once I got in touch with Kayleigh, all was great with very good customer service. More

by Nadine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh and Taylor
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August 13, 2024

Mr. Lin was the nicest man I ever met Service was excellent. Well done alround More

by susieq79912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Grendahl
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Aug 13, 2024 -

Rudolph Honda responded

Susie, thanks so much for taking the time to share your positive experience! We love it when our customers are happy. We look forward to seeing you again soon!

August 13, 2024

It was done very well. Service was also provided adequately. Overall the impression was cordial. More

by SKVARMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Aguilar
Report | Print
Aug 14, 2024 -

Rudolph Honda responded

Thanks for the kind words! Please feel free to contact us so that we can assist you in the future. Thanks again! We're here for you anytime. We're thrilled that you had a positive experience at Rudolph Honda.

August 13, 2024

I enjoy the quick service. I wasn't there very long after getting an oil change and filter change. More

by mdsa00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember who helped me.
Report | Print
Aug 14, 2024 -

Rudolph Honda responded

Thank you for taking the time to share your feedback with us. We love it when our customers are happy. See you next time! We look forward to seeing you again at Rudolph Honda.

August 13, 2024

Rick was amazing! Thank you for having an amazing service team. It was a quick and efficient oil change. More

by nadinneherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Biernacki
Report | Print
Aug 14, 2024 -

Rudolph Honda responded

We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future. Thanks for choosing Rudolph Honda!

August 13, 2024

Excellent service and such friendly staff. Continue the great service you give everyone. Thank you. More

by rubylara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Biernacki, Joshua Hernandez
Report | Print
Aug 13, 2024 -

Rudolph Honda responded

Thank you for taking the time to share your feedback with us. We love it when our customers are happy. See you next time! We look forward to seeing you again at Rudolph Honda.

August 12, 2024

Armando was amazing in taking care of my needs, I am a returning customer and will continue to be. More

by ariamaro26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn McPhatter, Armando Aguilar, Lucas Grendahl
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Aug 14, 2024 -

Rudolph Honda responded

Thank you for taking the time to share your feedback with us. We love it when our customers are happy. See you next time! We look forward to seeing you again at Rudolph Honda.

August 11, 2024

No discounts at all. Price for vehicles too high. Process too long. Did get a deal. More

by laura08111971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saul
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August 11, 2024

Great service depot, staff is friendly, staff goes above and beyond. Thanks guys will be purchasing another vehicle soon. More

by eulloa151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ayala, Claudia Aguilar, Harvey Wilson
Report | Print
Aug 13, 2024 -

Rudolph Honda responded

Thank you for taking the time to share your feedback with us. We love it when our customers are happy. See you next time! We look forward to seeing you again at Rudolph Honda.

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