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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
1,719 Reviews
Call Dealership (915) 845-4321
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5655 S Desert Blvd

El Paso, TX

79932

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Showing 1,719 reviews

August 22, 2024

Good service and treated very nice by personnel and all the staff that works there at Honda. More

by RACHELM40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat livingston
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Aug 23, 2024 -

Rudolph Honda responded

Thank you for taking the time to share your feedback with us. We love it when our customers are happy. See you next time! We look forward to seeing you again at Rudolph Honda.

August 22, 2024

Great service, great customer service! They finished our car fast too! Awesome lounge area while you wait. More

by mx9x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Meeks, Claudia Aguilar, Natali Tarin
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Aug 23, 2024 -

Rudolph Honda responded

Thanks for the kind words! Please feel free to contact us so that we can assist you in the future. Thanks again! We're here for you anytime. We're thrilled that you had a positive experience at Rudolph Honda.

August 22, 2024

great service, fast and eficient and nice attencion. At the same time vary accurate diagnostic More

by alvaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
rick
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Aug 23, 2024 -

Rudolph Honda responded

We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future. Thanks for choosing Rudolph Honda!

August 22, 2024

Great good service very well attended by your employees your employees are always looking to keep us satisfied More

by ANCHONDOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Corral
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Aug 23, 2024 -

Rudolph Honda responded

Thank you for taking the time to share your feedback with us. We love it when our customers are happy. See you next time! We look forward to seeing you again at Rudolph Honda.

August 22, 2024

Took my car in with an engine light on for an under boost issue. Wanted to know what the cause was and a quote for repair. I walked away with no answer after two hour eval. My issue was that the two hours wh More

by hectordemiranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlyle Meeks, Claudia Aguilar, Natali Tarin
Report | Print
Aug 22, 2024 -

Rudolph Honda responded

Thank you for taking the time to give us your feedback. I'm sorry your visit didn't meet your expectations. I would like to look into your visit and help get to the bottom of it. This will help us understand where we may have an area of training opportunity. I kindly ask if you can give me a call at your earliest convenience so maybe you can give me more insight. Again, I apologize on behalf of Rudolph Honda and I look forward to hearing from you soon to see how we can make it right for you. Claudia Aguilar Service Manager Rudolph Honda (915)845-4321

August 22, 2024

Excelente servicio de la vendedora Martha, y Francisco. Siempre he tenido muy buena experiencia. Gracias More

by Minerva Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Martha Sosa-Chavez
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August 22, 2024

Our sales rep provided great customer, he understood what we were looking for and did not give us any issues during the process. More

by jpmstrsal1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cuellar
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Aug 23, 2024 -

Rudolph Honda responded

We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future. Thanks for choosing Rudolph Honda!

August 22, 2024

It took almost 2 hours before I asked then they said o it has been ready the service guy left so they checked me out then the service guy called me like I was stil there a few hoyrs later saying your car is More

by jessica.p.critchfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A man
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Aug 22, 2024 -

Rudolph Honda responded

Thank you for taking the time to give us your feedback. Your opinion is valuable to us as it helps us understand possible areas of training opportunity. I am very sorry your visit didn't meet your expectations. I understand your vehicle was only here for a state inspection and a software update recall. When it comes to inspections those can take anywhere from 20-30min to check all the boxes the states and city requires. Software update of any kind are the trickier items because we are at the mercy of internet connections and wifi communication. Think about it this way, similar to a cell phone when we do an update to the latest version, it is recommended to have full battery charge and good wifi connection to make the software load faster. Of course both you and I know that even on wifi the upload can give us estimated wait time of 30min but can actually last an hour at times. It's the same thing when doing vehicle updates. They're so unpredictable and can sometimes take 30 minutes to 2 hours. I do also want to apologize for what sounds like and internal lack of communication amongst the advisor that cashed you out and your actual advisor Taylor who was at lunch at the time. When Taylor came back he was not aware that you had already paid and left and thought you were still here which is why he called to go over your multi-point inspection. It's their responsibility to go over recommended services with all customers to make them aware if something is needed. We hope we can continue earning your business and make it a better experience for you next time. Claudia Aguilar Service Manager Rudolph Honda

August 22, 2024

Accustomed to very good service here, but this encounter changed that. The service advisor, Joel, was a disappointment. Was vague and noncommittal regarding length of time repairs would take, didn't reall More

by PCARRILLO1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel *he never gave his last name
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Aug 23, 2024 -

Rudolph Honda responded

Thank you taking the time to give us a review. We take your opinion seriously as it helps us determine if we have areas of training opportunity. I'm sorry your advisor Joel was not able to give you a more precise wait time for your vehicle. A lot of factors go into the estimated wait times and can sometimes get tricky especially on repairs. I would like the opportunity to hear more about your specific situation. I understand you were trying to reach me during my lunch I apologize for missing you on this day. Please call me at your earliest convenience so we can see how we can make this right for you. Claudia Aguilar Service Manager Rudolph Honda 915.845.4321

August 21, 2024

Service was fast and the gentleman that helped me was very courteous and explained what was done . More

by AJURADO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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Aug 23, 2024 -

Rudolph Honda responded

Thank you for taking the time to share your feedback with us. We love it when our customers are happy. See you next time! We look forward to seeing you again at Rudolph Honda.

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