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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
1,818 Reviews
Call Dealership (915) 845-4321
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5655 S Desert Blvd

El Paso, TX

79932

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Showing 1,818 reviews

October 04, 2024

Everyone was very professional, respectful, and friendly. I was very surprised my car needed an alignment. Just bought it in March 2024. However, Matthew explained what needed to be done. More

by acosta_irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Meeks, Claudia Aguilar, Taylor Lambing, Joel Aguirre, Noemi Gutierrez, Zaira Valles, Joe Maynez, Rick Biernacki, Jerry Morales, Matthew Livingston
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October 04, 2024

I took my car in for service, nothing was found, the advisor was supposed to note that nothing was found now that the problem is back, they don't want to honor my warranty since I had mentioned I was ab More

by robparra70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Biernacki
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Oct 04, 2024 -

Rudolph Honda responded

Thank you for taking the time to give us your feedback. Your opinion is important to us and can help us understand areas of training opportunity. I'm sorry to learn your vehicle is out of manufacture warranty. Please give me a call at your earliest convenience so we I can see if there's anything I can do to help with your vehicle concern. Claudia Aguilar Service Manager Rudolph Honda 915.845.4321

Oct 04, 2024 -

robparra70 responded

I believe in had already spoken to you. It was on Monday when I was at your department. Received a call with promise that I would hear back with more information and nothing has come of this. It is very frustrating as a customer to not be held to a high standard by your dealer simply because the vehicle is out of warranty, it is not my fault there is a lack of communication and from employees to employees. Rudolph carries a name that is held to a high standard! Had I dealt with Chevy this would not be an issue.

Oct 04, 2024 -

Rudolph Honda responded

Thank you for your response, I was not in the office Monday so maybe you spoke with someone else. However, I just want to learn a little more about your situation to see if there's anything that we can do.

October 04, 2024

Everyone was great! Dealership is very clean. Joseph was awesome to work with along with Christian. More

by ahaley33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Cuellar
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October 04, 2024

Very good service and the wait was minimal and they keep me updated on my car status More

by DPGEPTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Aguilar, Jerry Morales
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October 04, 2024

Dealership was very clean and staff was very helpful and friendly. Would highly recommend this location.. More

by sallyflores5846
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Sanchez Alcala, Lucas Grendahl
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October 04, 2024

I love the way they treat their long term customers and the way they hear and evaluate your needs with the new vehicle that you are looking for. More

by denisse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ayala, Lucas Grendahl, Miguel Chavez
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October 03, 2024

I always take my vehicles to this dealership! There's, very good service and professional customer service More

by MMARSIERRRA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noemi Gutierrez
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October 03, 2024

Beyond expectations from Joseph! He met all the needs and answered all my questions promptly! More

by josejeddery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Cuellar
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October 03, 2024

Overall a pretty good experience. Joel was friendly, easy to get along with! I was there for quite a bit but that’s understandable as there were several people ahead of me. More

by mikechar2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Aguirre
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October 03, 2024

Very good and fast service, Jerry was very attentive and explained everything to me, good job thank you More

by chris_super1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Morales
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