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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
1,991 Reviews
Call Dealership (915) 845-4321
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5655 S Desert Blvd

El Paso, TX

79932

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Showing 1,991 reviews

January 24, 2025

Amazing customer service! I’ve never had a better experience at a dealership. They are by far the best! More

by spsims
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn McPhatter, Michael Rodarte
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January 24, 2025

Service took to long on the recall . No communication on why . And the shuttle dropped us off but never answered to pick us up . Had to Uber back . More

by ANGELSEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Biernacki
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Jan 24, 2025 -

Rudolph Honda responded

Thank you for taking the time to give us your feedback. Your opinion is important to us and can help us understand possible areas or training opportunity. During the drop off of your vehicle everyone is notified that it will be a full day to day and a half due to the high volume of vehicles ahead of yours. About the shuttle drivers, they are not allowed to answer customer calls. All pick-ups must be scheduled directly with your Advisor to ensure the logistics are met flawlessly. If you'd rather text the Advisor for a faster response you can do so to the number that you received your welcome text from when you first dropped off. Thank you again for your feedback. We hope to continue earning your business.

January 24, 2025

Service is terrible, it is not convenient anymore. The advisors are not helpful and friendly More

by ebruvalcaba14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Lambing, Joel Aguirre, Noemi Gutierrez, Zaira Valles, Joe Maynez, Rick Biernacki, Jerry Morales, Matthew Livingston
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Jan 24, 2025 -

Rudolph Honda responded

Thank you for taking the time to give us your feedback. Your opinion is important to us and can help us understand areas of training opportunity. We're sorry your visit did not meet your expectations. If there's anything I can do help make this right please give me a call at 915.845.4321, Thank you! -Claudia Aguilar, Service Manager

January 24, 2025

Rick always takes care of everything in a professional manner and provides amazing customer service every single time :) I always leave with a positive experience ! give him a raise More

by meltorrescano1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Aguilar, Taylor Lambing, Joel Aguirre, Noemi Gutierrez, Zaira Valles, Joe Maynez, Rick Biernacki, Jerry Morales, Matthew Livingston
Report | Print
January 23, 2025

They did a poor job, I’m having issues with my vehicle and they want to make me responsible for another charge which I consider is their fault not mine More

by inesmsf21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Claudia Aguilar, Joel Aguirre
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Jan 23, 2025 -

Rudolph Honda responded

Hi Ines, thank you for taking the time to give your feedback. I just finished speaking with you and we do not want to make you responsible for another charge. All you were explained was the process of a diagnostic fee in the event that what is found on your vehicle is a different issue from your last visit. We will gladly cover the expense if we check the vehicle and find that if it's something we did in our last repair. We just have to make you aware of all possible scenarios so that you don't feel blindsided in the event of the finding being something completely different. Thank you -Claudia Aguilar, Service Manager.

January 23, 2025

Very helpful and attentive to my needs. Professional but friendly. I Highly recommend this dealership. More

by SONPAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Esparza, Lynn McPhatter, Joseph Cuellar
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January 23, 2025

Great service, quick response and easy checking in and checking out. Good notification of appointment and job completion. More

by robertrelptx12@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Lambing
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January 23, 2025

The website is by far the worst user friendly site ever, I would never go back!!! More

by hernandez.daniel.956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Livingston
Report | Print
Jan 24, 2025 -

Rudolph Honda responded

Thank you for taking the time give us your feedback. I'm sorry to learn that the website wasn't user friendly for you. You can always try chatting with us directly on the website chat box that appears on each page to help answer any questions for you.

January 21, 2025

He checked the battery from my Insight I had brought in and found it had failed and replaced it at no cost.to me, all done efficiently and personably. More

by rsallan85
Recommend Dealer
Yes
Employees Worked With
Joel Aguirre
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January 21, 2025

Thank you, it was great service and fast. Will keep sending my auto to the dealer. Well appreciated. More

by PATYBUENO285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Biernacki
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