Rudolph Honda
El Paso, TX
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Mr. Perez and Rudolph took care of me I thoroughly appreciated our sales consultant, Armando Perez, who took the initiative to follow up with me without being pushy and helped us decide on I thoroughly appreciated our sales consultant, Armando Perez, who took the initiative to follow up with me without being pushy and helped us decide on Leasing a 2015 Honda Civic LX. Being active duty Army, I don't have time to mess around and Mr. Perez offered several options to help me (and my wife) make an informed and educated decision. Rudolph's financing department made it easy to fill out the paperwork and even saved us money with Honda's Military Discount. Sincerely pleased, CH Bill Fry More
great experience at Rudolph Honda I went to Rudolph after finding the vehicle I wanted by reviewing their web site. The salesman, Edgar, did an amazing job of finalizing the deal and g I went to Rudolph after finding the vehicle I wanted by reviewing their web site. The salesman, Edgar, did an amazing job of finalizing the deal and getting the paperwork processed. I was in and out in less than 2 hours, which included the test drive. simply amazing- More
not friendly The agents do not have any idea of the final price, they waste your time. I went in thrice hoping to get a deal but finally I realised that I was wast The agents do not have any idea of the final price, they waste your time. I went in thrice hoping to get a deal but finally I realised that I was wasting my time More
Quick easy purchase. Good iventory. Professional staff and management. This is our 3rd purchase in 3 years and each purchase has gone very well. Our purchases from this Good iventory. Professional staff and management. This is our 3rd purchase in 3 years and each purchase has gone very well. Our purchases from this dealer have been the best that we have ever had and I'm old enough to have made a lot purchases in many states throughout my lifetime. I would highly recommend that you visit this dealer if you interested in a purchase. More
A Most Pleasant Experience! Knowing I had to purchase a new car sometime this year, being a woman I was dreading having to go through all the hassle. Armando Perez certainly cha Knowing I had to purchase a new car sometime this year, being a woman I was dreading having to go through all the hassle. Armando Perez certainly changed all that. I saw how he handled the purchase of my daughter's car so now I felt very comfortable dealing with him. I was never pressured.....just given the information I needed to make my decision. He strongly suggested that I checked the internet and to shop around. I did that and ended up purchasing a 2015 Honda CR-V from Rudolph's. Thank goodness for Armando! I feel like I have acquired a new friend and I would never think of buying a car from anyone else. More
Looking for new car for my family Upon arrival, a gentleman name Lam approached and introduced himself. At first, I thought he would be like most car salesman where they don't let you Upon arrival, a gentleman name Lam approached and introduced himself. At first, I thought he would be like most car salesman where they don't let you breathe or even think straight. But Lam surprised me. He opened the door for me and even got me and my kids drinks and popcorn. He made me feel comfortable and is good with kids. This allowed me to concentrate on looking at the floor models. Lam was very knowledgeable about all the cars I was looking at. He did not pressure me to buy like others at other car dealership. And for that , I will be sending anyone who asks about a great car buying experience his way. Thank you Lam ! More
dissatisfied Defective cars , my mother git a car from them two years back and now just a week ago I got mine. Same thing went wrong with both car s just a week af Defective cars , my mother git a car from them two years back and now just a week ago I got mine. Same thing went wrong with both car s just a week after. Trying to get it fix giving me the run around because I work at the time they want me to take it to them. They even told they couldn't help me today. More
WOW!! Very poor attitudes slander you and defame you!! So back in early June I went to lot with my family and looked at a used accord and test drove window sticker price was $16999 I liked the car so was i So back in early June I went to lot with my family and looked at a used accord and test drove window sticker price was $16999 I liked the car so was invited in to negotiate. Well after back and forth price stayed $16999 told me they don't negotiate prices and take it or leave it. Walked out! went off to another dealership unfortunately owned by Rudolph and looked at another accord and was told about the one for $16999 and i told the sales rep I already tried and was sent packing. sales person said "i can get you a deal that's weird they did that.." So I went again across town to Rudolph Honda and saw car again and my deal was brought down to $16750, I was are you for real then i get the whole this car is "certified" pitch along with 7 year 100000 mile warranty from Honda. So i bent and said ok. I already had my financing already through my bank and told them give me or fax a purchase order to my bank. Well as I'am in my bank the next business day im waiting and waiting for P.O. to be faxed nothing so I call MIke bustamante twice and never got it in he then tells me "thats what happens when i finance on my own with my bank" well as I'am getting other papers ready and still waiting on P.O. to be faxed I find out car is not certified pre-owned as i was told, so i call mike bustamante again he is a "sales manager" and he gives me the biggest attitude saying he never said it was certified, I told him I never dealt with him his sales rep and finance guy told me and my wife it was! he told me to bad he is not moving on the price he took that car in as a trade for $16500 and he is not selling under that price. Well as i walk back into the loan officers office in my bank her phone rings and I can here her saying "uhuh ok" ill see whats going on.' Well this "Sales manager" mike b calls and tells her whats going on with me cause i have been unheard of and I don't answer calls or reply to them and they have been looking for me to see whats going on with this car deal... wow what a conniving liar that snake of a manager is! and how embarrassing it was her telling me that!! Well i was irate and canceled deal well week later same car same vin is on sale for $15999 i would of purchased it at $16000-$16400 if he would of gone down for them lying to me it was "certified" only if he would of been a real sales manager!! well that's not even the end a week later i get a call from a poor sales rep (from first time on lot) not knowing what happened telling me if I am still interested in car its now $14949 i was like sorry never dealing and will never buy from a Rudolph dealership!! Well out of curiosity I go on the Rudolph Honda website and sure enough same car is on sale for $14949... what a laugh I got of of that!!! Well i already told my company who buys fleet trucks from Rudolph Chevrolet to stay away and get bids elsewhere, my boss agreed.. and I am letting everyone know to stay away especially from this dealership!! More
I had a very negative experience attempting to purchase a I had a very negative experience attempting to purchase a car through Rudolph Volkswagen in El Paso, TX. The salesperson and I agreed to terms f I had a very negative experience attempting to purchase a car through Rudolph Volkswagen in El Paso, TX. The salesperson and I agreed to terms for my buying a 2013 GTI. After some negotiation, we agreed to the price of the new car, the value of my trade-in, and the terms of the loan. He ran my credit and then informed me that all the contract paperwork was completed and all I needed to do was come in, sign, and drive away. Our understanding was completely clear and the salesman provided me with written confirmation of our deal by email. When I attempted to close this deal, the salesman said that he had to increase my cost by $3,168! He then confessed that he never intended to give me the deal he offered. It was clear that he was using the positive offer as a way to hook me in. I complained to the salesman and the General Manager. Neither responded to my complaint. More
I took my car in to look at my motor mounts at 830 am, when I dropped off my car I was told there were a "few" cars in front of me and that I would get a call by noon to let me know exactly what the probl when I dropped off my car I was told there were a "few" cars in front of me and that I would get a call by noon to let me know exactly what the problem was. At 130PM I still did not receive any call or anything at all so I called the service department myself. I talked to Eddie and he stated that my car still had not been looked at and that it should be about an hour till he could get it looked at and tell me what is wrong with it. At 245pm I get a call from Eddie and he stated that my car has still not been looked at and there were 6 more cars in front of me and he starting making excuses and said my car would not be looked at today. I then just said forget it and went and got my car back. This was some of the worst service I have ever seen from a dealership. Not only did my car not get fixed nothing was accomplished. More