Rudolph Honda

On 02 Jan 2012, I had the oil changed on the 1997 Toyota Avalon at Rudolph Hondo, in El Paso, TX., today is 06 Jan 2012. No multi point inspection were conducted. To my understanding, when you get your Avalon at Rudolph Hondo, in El Paso, TX., today is 06 Jan 2012. No multi point inspection were conducted. To my understanding, when you get your oil changed this is included in the service. The 27 point inspection or the 19 point check is included with that service and everything is topped off (not gas). This was not done on 02 Jan 2012 when my son took the vehicle in to have the oil changed. On Tuesday there was a sound coming from the steering of the car that led my son to question that something was wrong. I work on Fort Bliss, so one of my co-workers said it sound like there is no steering wheel fluid in the car. I was positive that it wasnt it because the oil was changed on the 02 Jan and they always check all the fluids. Sure enough, the vehicle was checked and there was no power steer fluid. I purchased some power steer fluid and placed in the car. I stopped by Pep Boys to make sure I didn't over fill. When I got home, I called Rudolph Hondo and spoke with Claudia Ramirez (service receptionist) I explained my situation. She stated she would speak with the individual that worked on the vehicle and he would give me a call. I express my concerns about the oil actual being change now that I know the inspection were not done. She stated that she knows the oil was changed because she watched it be done. My question to her is: Were you physically standing with him while he changed the oil or did you watch the vehicle be driven into the bay? It is 12:21 on 06 Jan 2012, I have not heard from the inspector. Once I return to work I called and requested to speak with the manager over the Servicing Department. A gentlemen by the name of Tommy came to the phone. Tommy sounded free spirit and was laughing why he was speaking with me. He stated that his guys gets in a hurry at times and make mistake. My mistake was minor this time but could have being worst. A simple mistake can cause one's life or thousands of dollars in repair. That didn't help me or make me feel comfortable at all. Now in my mind I am wondering if the gentleman working on my vehicle actually changed the oil. I have purchased three vehicle from Rudolph: Hondo CRV, Hondo Pilot and a Toyota Avalon. I live in the North East and drive over the mountain to have my the vehicle service. This said something about the service I use to get. I will be second guessing their work from here on out. I am very disappointed in the service that I recently received and I hope this is not what I or any other customer have to look forward to during this New Year 2012. Frank Caldera/920 was the service Advisor and the work was performed by House Tech 777. R/O number 6101069/1 Linda More

Did not expect to walk out of there a new car owner but Mike made it so easy to decide. The place was clean, friendly, and we did not have to go back and forth on the price we wanted. Would absolutely re Mike made it so easy to decide. The place was clean, friendly, and we did not have to go back and forth on the price we wanted. Would absolutely reccomend this place to anyone. More

Marcelo made the purchase process pleasant without infringing on my time with multiple offers/counter-offers and the whole schtick that goes with it. I had come to Rudolph figuring on the same treatm infringing on my time with multiple offers/counter-offers and the whole schtick that goes with it. I had come to Rudolph figuring on the same treatment I had received at another make's dealership (they didn't want to sell me a car). My wife and I were treated with respect and it became clear early on that this dealership was interested in selling me a car. The deal I got was great, despite the urban legend that Honda will not deal on their cars. I look forward to a long relationship with this dealer and the service department. More

After going to several dealerships, I finally decided to go with Rudolph Honda. The sales consultant was able to help me find a vehicle that was right for me. Unlike other sales consultants, he was patient go with Rudolph Honda. The sales consultant was able to help me find a vehicle that was right for me. Unlike other sales consultants, he was patient and never pressured me to buy a vehicle that I did not want. During the whole process, he was knowledgeable, efficient, friendly, and made things go smooth. Thanks Lam! More

Time to replace my Cruiser. Eddie Hernandez did a great job of finding a CRV to fit my budget and the needs of my family. Thank you for the great service! job of finding a CRV to fit my budget and the needs of my family. Thank you for the great service! More

It was time to trade my Civic for an Accord and Eddie Hernandez went above and beyond to find the car that had all the features I wanted! He spent his time working with me and explaining every step of th Hernandez went above and beyond to find the car that had all the features I wanted! He spent his time working with me and explaining every step of the process as well as offering different options which resulted in above average customer service. Fantastic! When it came time to work with Alex Tarin in finance I felt we had received a very knowledgeable and kind team that made the whole experience wonderful! The great customer service did not end when I drove off the lot. Eddie Hernandez made a follow up phone call to ensure I was having a great experience with my new vehicle and to see if I had any questions. I feel very comfortable recommending this team to my family and closest friends! More

Mr. Bustamante was very friendly and delivered everything he promised. He helped me in my situation in every way possible I am very happy with my purchase and the whole buying experience at Rudolph Honda and he promised. He helped me in my situation in every way possible I am very happy with my purchase and the whole buying experience at Rudolph Honda and with Mike. I would most definitely recommend Mike and Rudolph Honda to my friends and family for their next vehicle purchase. More

This is the seventh Honda we have purchased from Rudolph. All of our experiences have been great. Albert is a great salesman to work with. Matt runs an excellent dealership. Thank you all again! All of our experiences have been great. Albert is a great salesman to work with. Matt runs an excellent dealership. Thank you all again! More

Many thanks to Edgar Flores at Rudolph Honda. We are very happy with our new Accord; we took a drive to Hatch, NM on Sunday simply to enjoy the feeling of driving a new vehicle--something we thought wou very happy with our new Accord; we took a drive to Hatch, NM on Sunday simply to enjoy the feeling of driving a new vehicle--something we thought would be out of our budget when we started car shopping. We were very impressed with the car's quality and performance. We were very pleased with how Edgar treated us throughout the car buying process--our experience was a good one. I will recommend friends and family looking for a quality new or used car to Rudolph Honda in El Paso. More

The services my family n I got was great . Mr. bustamante was really freindly n caring about my family n I situation . He help us find a great deal n a great car . Im really happy that Mike Bustamante help was really freindly n caring about my family n I situation . He help us find a great deal n a great car . Im really happy that Mike Bustamante help us . Thank you : Mandierose Aragon . More