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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
1,716 Reviews
Call Dealership (915) 845-4321
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5655 S Desert Blvd

El Paso, TX

79932

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Showing 1,716 reviews

October 07, 2024

Excellent Job! Joel providdd excellent customer support listening to us and providing information about the service. Thank! More

by mottaant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Aguirre
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October 05, 2024

This is the second vehicle that I purchased from Rudolph. One from Chevrolet and one from Honda. Both experiences were great, with great, helpful, friendly people! More

by jfcline13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Grendahl, Gabriel Luna
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October 05, 2024

Just an oil change. Was second in line. Took less than an hour. Not super fast but not too slow either. I'd prefer they not be rushing, which is when mistakes happen More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez, Rick Biernacki
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October 05, 2024

Excelente, good service, eficiente. Fast, profesional, buena ubicacion, precio accesible, buena calidad de lis priductos More

by Prezablanca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
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October 04, 2024

When doing oil changes staff needs to be careful not to leave oil stains on the front end of the car specially on the crome girll cover More

by juiviz1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maynez
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October 04, 2024

Appreciated that I was taken care of in a timely manner. My car inspection took 30 min or less, and I received a complimentary car wash. Very satisfied! More

by lhaycraft
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Lambing
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October 04, 2024

The service was excellent. The people are very friendly and nice. Strongly recommend. Thanks for everything. More

by dr_ptirado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon
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October 04, 2024

Very helpful and made my experience great. I’m not one to know much about cars but helped me gain better understanding. More

by casscrtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Biernacki
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October 04, 2024

Everyone was very professional, respectful, and friendly. I was very surprised my car needed an alignment. Just bought it in March 2024. However, Matthew explained what needed to be done. More

by acosta_irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Meeks, Claudia Aguilar, Taylor Lambing, Joel Aguirre, Noemi Gutierrez, Zaira Valles, Joe Maynez, Rick Biernacki, Jerry Morales, Matthew Livingston
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October 04, 2024

I took my car in for service, nothing was found, the advisor was supposed to note that nothing was found now that the problem is back, they don't want to honor my warranty since I had mentioned I was ab More

by robparra70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Biernacki
Report | Print
Oct 04, 2024 -

Rudolph Honda responded

Thank you for taking the time to give us your feedback. Your opinion is important to us and can help us understand areas of training opportunity. I'm sorry to learn your vehicle is out of manufacture warranty. Please give me a call at your earliest convenience so we I can see if there's anything I can do to help with your vehicle concern. Claudia Aguilar Service Manager Rudolph Honda 915.845.4321

Oct 04, 2024 -

robparra70 responded

I believe in had already spoken to you. It was on Monday when I was at your department. Received a call with promise that I would hear back with more information and nothing has come of this. It is very frustrating as a customer to not be held to a high standard by your dealer simply because the vehicle is out of warranty, it is not my fault there is a lack of communication and from employees to employees. Rudolph carries a name that is held to a high standard! Had I dealt with Chevy this would not be an issue.

Oct 04, 2024 -

Rudolph Honda responded

Thank you for your response, I was not in the office Monday so maybe you spoke with someone else. However, I just want to learn a little more about your situation to see if there's anything that we can do.

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