Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Royal Oak Ford
Royal Oak, MI
1,097 Reviews
Royal Oak Ford is a an award winning Ford Auto Dealer Serving Royal Oak and the greater Metropolitan Detroit MI area.
Our goal is to make your car buying experience the best possible. Royal Oak Ford's virtual dealership offers a wide variety of new and used cars, Ford incentives, service specials, and Ford parts savings. Conveniently located in Royal Oak, MI we also serve Ferndale, MI, Southfield, MI and Troy, MI and the tri-county area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,097 reviews
April 27, 2018
Highly Recommend Devin was a great salesperson! Listened to exactly what I wanted and didn’t try to oversell me on things I didn’t need. He made sure to find me the ex Devin was a great salesperson! Listened to exactly what I wanted and didn’t try to oversell me on things I didn’t need. He made sure to find me the exact car I wanted. I would definitely recommend him to anyone that is looking to get a new car. As well as just Royal Oak Ford overall. More
by Kaylaboz
Employees Worked With
Don Socia, Devin Carrier
April 25, 2018
Quick, Easy, and Polite I leased a 2017 Ford Fusion, but my lease was rapidly approaching it's end date, but I was already over miles and still had 3 months to go. I could ha I leased a 2017 Ford Fusion, but my lease was rapidly approaching it's end date, but I was already over miles and still had 3 months to go. I could have bought my vehicle out, but the cost was a bit too high per month, so I looked around for something else. After test driving several makes and models of cars, I couldn't find one that fit my criteria or budget and I couldn't find one that I liked at my local regular dealership. However, I decided to look for the same vehicle, perhaps with more miles or a few less features, and I happened upon the same car at Royal Oak Ford - Fewer miles, different color, same features minus Nav. I went in on a Saturday to check it out and was greeted by Mike Cook, a salesman who immediately welcomed me and asked if I had seen a vehicle on the lot or if I was just looking. After telling him, he was very accommodating and listened more than talked, which was awesome and different from most salesman I had dealt with. He was able to give me information and a test drive on the spot, and helped me settle on a deal even though I still wanted to think it over, since it was a Saturday and I wanted to come in with all the financial and insurance-based decisions to be settled first. Mike helped me through the whole process and provided me with information and "next steps" via text message, calling when more specific information was required. All in all, he was very helpful and the process felt very streamlined on their end. The only reason I don't rate this dealer as a 5/5 is due to some odd processes during the signing docs phase of the process with the manager. I had to inform him that the Certified Pre-Owned vehicles come with one 12 month/12000 miles on top of the original warranty and that it came with a total 7 year/100000 mile drivetrain (adding to the initial 5 year/60000 warranty). He was honestly surprised. He also couldn't tell me whether or not the car's steering wheel had been serviced in lieu of an open recall, which made me hesitant to sign. However, everything has worked out in my favor and I now have a great vehicle. These guys are great and Mike was one of the best folks I have had the pleasure of working with. More
by Lorenaw26
Employees Worked With
Mike Cook
April 24, 2018
Amazing customer service Devins level of customer service should be the industry standard. This was my first experience at a dealership picking up a brand new car, I’ve always Devins level of customer service should be the industry standard. This was my first experience at a dealership picking up a brand new car, I’ve always purchased used in the past. I was able to take care of almost everything over the phone and got exactly what i was looking for. I gave Devin a set of needs and wants and he came through with flying colors. I really can’t thank or promote Devin enough for all of the effort that he put into my purchase. He’s earned a customer for life with his positive attitude and attention to detail. More
by chuck1027
Employees Worked With
Devin Carrier
April 24, 2018
Best lease experience yet! Customer service was very attentive. My salesperson, Larry, is very experienced and knowledgeable and worked very hard to get me into the vehicle I wa Customer service was very attentive. My salesperson, Larry, is very experienced and knowledgeable and worked very hard to get me into the vehicle I was interested in. The whole operation moved like a well-oiled machine. Royal Oak Ford will be my go-to dealership in the future. More
by Kim!!!
Employees Worked With
Larry Moore
April 23, 2018
Smooth Process Would highly recommend Devin Carrie, he is very professional and knowledgeable. The whole buying process went very smoothly ! Dealership had a very Would highly recommend Devin Carrie, he is very professional and knowledgeable. The whole buying process went very smoothly ! Dealership had a very large inventory of F- 150 trucks to chose from . More
by Djcant
Employees Worked With
Devin Carrier
April 21, 2018
Amazing experience Mike cook is the man!! Not pushy at all hes patient with you and helps you find the right car for you not the right sale for him. Me and my wife just Mike cook is the man!! Not pushy at all hes patient with you and helps you find the right car for you not the right sale for him. Me and my wife just bought our first car for our family and we are in love with it and happy with the price we paid. All the staff at rpyal oak ford was very polite and made you feel comfortable there theyre all great. The next time we buy another car this will hands down be our first stop. More
by Peterpurol18
Employees Worked With
Mike cook
April 21, 2018
Thanks Devin was my salesman when other car company's couldn't get me into a different car royal oak Ford said we will and they did Devin and the men who got Devin was my salesman when other car company's couldn't get me into a different car royal oak Ford said we will and they did Devin and the men who got me into the 2016 Ford Thank you I was ready to give up More
by Butche44
April 20, 2018
Very good experience Devin was very helpful when picking out my escape. I ask for a lot of different quote and he was able to answer me back always in minutes. And I loved Devin was very helpful when picking out my escape. I ask for a lot of different quote and he was able to answer me back always in minutes. And I loved that we could just text instead of talking on the phone. Made it easier to chat in the work day. More
by Ldonnelly
Employees Worked With
Devin Carrier
April 16, 2018
Great first time experience. Devin was awesome from start to finish. He was professional and knowledgable. All the while, quite charming and personalable. I would definitely recom Devin was awesome from start to finish. He was professional and knowledgable. All the while, quite charming and personalable. I would definitely recommend on my friends and family to Devon Carrier. More
by MsJones
Employees Worked With
Devin Carrier
April 13, 2018
Loving it. Came into the dealership to look and drove off in my new truck. I could not beat the price.Devin and his team went the extra mile to get it done. I wo Came into the dealership to look and drove off in my new truck. I could not beat the price.Devin and his team went the extra mile to get it done. I would recommend Devin to anyone looking for a new Ford. You have a friend and customer for life. Thank you very much. More
by Saycheese
Employees Worked With
Steve Simon, Devin Carrier
