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Royal Oak Ford
Royal Oak, MI
1,098 Reviews
Royal Oak Ford is a an award winning Ford Auto Dealer Serving Royal Oak and the greater Metropolitan Detroit MI area.
Our goal is to make your car buying experience the best possible. Royal Oak Ford's virtual dealership offers a wide variety of new and used cars, Ford incentives, service specials, and Ford parts savings. Conveniently located in Royal Oak, MI we also serve Ferndale, MI, Southfield, MI and Troy, MI and the tri-county area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,098 reviews
July 05, 2023
I bought a pre-owned 2020 Escape. Steve was an exceptional sales rep who walked me through the process with ease, especially when things with the insurance company got dicey. Unfortun Steve was an exceptional sales rep who walked me through the process with ease, especially when things with the insurance company got dicey. Unfortunately the financing they were able to get me had a pretty rough interest rate, so I will most likely work to refinance. However my experience with Royal Oak and with Steve was great. More
by Stevetgrain
Employees Worked With
July 04, 2023
Finance portion of sale was very slow and annoying for an unknown reason . Need to streamline this part of deal unknown reason . Need to streamline this part of deal More
by Lafsjoy
Employees Worked With
June 28, 2023
Mr. Donald Fleming was awesome. It was very easy and quick to was with him. quick to was with him. More
by mahbubqurashi
Employees Worked With
June 21, 2023
THIS PLACE IS AWESOME, FRIENDLY STAFF, AND MY CAR SALESMAN WILLIE, AND HIS ASSISTANT SHANNON WERE AWESOME. IRECCOMMEND THIS PLACE FAST, AND FAIR SERVICE, AND CAR NOT AFFORDABLE, WITH NO MONEY DOWN. SALESMAN WILLIE, AND HIS ASSISTANT SHANNON WERE AWESOME. IRECCOMMEND THIS PLACE FAST, AND FAIR SERVICE, AND CAR NOT AFFORDABLE, WITH NO MONEY DOWN. More
by jonesm305
Employees Worked With
Other Employees :
SHANNON WILLIE'S ASSISTANT, Cathy Mason, Steve Simon
June 20, 2023
ROYAL OAK ford is always my first For servicing. The servicing reps are knowledgeable and friendly. The servicing reps are knowledgeable and friendly. More
by Peace Man
June 16, 2023
Could not supply Edge we wanted for a new lease, multiple times over a 3 week period. Edge that we’re promised given to someone else. times over a 3 week period. Edge that we’re promised given to someone else. More
by jmc001
Employees Worked With
Cathy Mason, Steve Simon, Mike Schneider
June 16, 2023
Tommy White! An effective, consistent, reliable communicator, and also a 1st class fisherman! I think he also beat me playing 'name that tune' on the radio. An effective, consistent, reliable communicator, and also a 1st class fisherman! I think he also beat me playing 'name that tune' on the radio. Pleasant experience - Thanks! Susan More
by susan
Employees Worked With
June 14, 2023
I am on my fourth leased vehicle and have worked with Willie Parker and the quick nature of getting things done and with a nice lounge to wait in while service is being provided. I haven't gone to any o Willie Parker and the quick nature of getting things done and with a nice lounge to wait in while service is being provided. I haven't gone to any other dealer. The service area is very clean, the lounge is very nice. I have always had a great experience when talking to service personell. More
by slroberts57
June 12, 2023
Follow up on questions prior to visit was quick and informative. Was helped immediately upon arrival. Dennis was great and worked to provide the best options for purchasing. Received good trade-in valu informative. Was helped immediately upon arrival. Dennis was great and worked to provide the best options for purchasing. Received good trade-in value for my vehicle. Process was flawless and fast. All attributes of the truck were reviewed with me in detail prior to taking delivery. More
by srdarnall
Employees Worked With
June 09, 2023
Whatever you do don’t let James Price be your cars salesmen he sold me a lemon I only had it 5 months, the engine went out. He lied to me an told me I had a 2 year warranty. Royal oak for I wouldn’t r salesmen he sold me a lemon I only had it 5 months, the engine went out. He lied to me an told me I had a 2 year warranty. Royal oak for I wouldn’t recommend😊 More
by Tiffanynicol3129
Employees Worked With
James Price
