Royal Oak Ford

Great Experience! First I had work done on my car at the Body Shop after an accident, and Jimmy Bickford was so great to work with, as he was friendly, kind, understand First I had work done on my car at the Body Shop after an accident, and Jimmy Bickford was so great to work with, as he was friendly, kind, understanding, and really went above and beyond to explain everything to me in detail. Then I was interested in turning in my lease early, and Devin was great to work with as well. He was personable, candid, answered all of my questions and didn't pressure me at all. Ultimately, he was able to get me into a new vehicle the same day for a price I was comfortable with, and I also know he will be readily available for any questions or concerns I may have in the future. Overall, I've had a great experience with this local dealership that's conveniently located close to our Royal Oak home. They're now my neighborhood go-to for all car sales, services and repairs. More

Walked out with the best deal Devin Carrier was a great guy. He got for me exactly what I needed. I even did not know this myself when I entered the dealership. It was a great expe Devin Carrier was a great guy. He got for me exactly what I needed. I even did not know this myself when I entered the dealership. It was a great experience, good discussion and entertaining and funny on top. I walked out with a new vehicle, a great deal and it was never boring. I had also 6 free coffees :-) (not such a good thing, but couldn’t refuse the offers) More

The Realest Salesman Devin was not only awesome, he was very upfront, honest and courteous about getting me what I wanted. I told him about a situation I was in, he was pa Devin was not only awesome, he was very upfront, honest and courteous about getting me what I wanted. I told him about a situation I was in, he was patient and worked with me to get the best deal. Highly recommend this dealership and Devin for leasing or buying a new car. More

Just what I was looking for!! I was very unsure witch Vehicle was right for me! I was looking at the new Ford Edge ST At the explorer. I needed something roomy and capable of to I was very unsure witch Vehicle was right for me! I was looking at the new Ford Edge ST At the explorer. I needed something roomy and capable of towing some toys. After driving the edge and Explorer. It was recommended that I drive an F150 to see how it felt .An without really thinking I wanted one. I loved it. With the rebate available it was hard to pass up. An that’s how I found exactly what I was looking for. Thanks Devin Carrier More

Pain Free! Devin Carrier made my experience pain free! He listened to what I wanted and made it happen! He didn't give me any reason to shop around, I will defin Devin Carrier made my experience pain free! He listened to what I wanted and made it happen! He didn't give me any reason to shop around, I will definitely be back when my lease is up! More

Easily Likable, saved me thousands! Dave was super helpful when purchasing the new Ford Escape. I expected to pay a much higher price at a different dealer than the one in Royal Oak. Aft Dave was super helpful when purchasing the new Ford Escape. I expected to pay a much higher price at a different dealer than the one in Royal Oak. After visiting, I wound up leaving with the same car for a much, much lower price, and a much higher trade-in value. I would 100% recommend Devin Carrier at any point in time. More

From Jeep to ford!! Devin is great salesman that keep in contact with me over several months while I was deciding what vehicle to purchase. Thanks Royal Oak Ford! Devin is great salesman that keep in contact with me over several months while I was deciding what vehicle to purchase. Thanks Royal Oak Ford! More

Devin is Great! Devin Carrier is by far the best salesman I've dealt with. He is super knowledgeable and helpful. You can tell he really loves his job. If you are loo Devin Carrier is by far the best salesman I've dealt with. He is super knowledgeable and helpful. You can tell he really loves his job. If you are looking to purchase a vehicle, definitely go see Devin! More

Devin was excellent!! Devin Cartier was a pleasure to work with. He answered all my questions and made sure I received the best deal possible! He helped make the purchase a Devin Cartier was a pleasure to work with. He answered all my questions and made sure I received the best deal possible! He helped make the purchase as easy as possible and made sure I received the best trade in value for my car. THANKS Devin! More

Terrible Service I am just getting around to writing this review from my service on 6.27.18. I was and still am having synch issues. I made an appointment for 6.26.18 I am just getting around to writing this review from my service on 6.27.18. I was and still am having synch issues. I made an appointment for 6.26.18. This appointment was made 2 to 3 weeks before the service date (earliest I could get). I drop my car off when they open on 6/26 and walk home. They did not get to my vehicle and actually called cob requesting I leave it overnight. I say ok if the provide a replacement vehicle and they decline. I cannot be without a vehicle overnight so I walk back and p/u my vehicle. I discuss with them my expectation as I had an appointment they would get to my vehicle first thing in the morning. Next morning I am there at opening. I elect to stay and not leave the vehicle hoping this will provide some urgency. It does not. As a retired Ford engineer I am dismayed with this dealership. It is after 10 AM and they still here not brought my vehicle in the garage for service. At this point sometime around 10.30 am I make a call and get the Ford email for the VP of Ford Parts and Service. I send him an email on my experience and the fact I am still waiting for service to this VP. He must have read and responded quickly to my email. Approximately 30 mins later my vehicle is brought in. I am certain he contacted them regarding otherwise I would still have been sitting there. They open at 7 am. The time out noted on my receipt is 11.21 AM. Over 4 hours after I arrived. Synch worked for maybe 5 days after this then the same issues started. I wanted a new module under warranty but they said I did not need and just downloaded latest software. I have not gone back and will not. For people in the Woodward corridor I recommend Suburban Ford in Ferndale. Also am very happy with the Quick Lane at the Lincoln dealer on Maple in Troy. RO Ford was convenient for me but since I had to contact a VP to get my service done I will never deal with them. Also I paid over $100 for the software download that does not work. More