Royal Oak Ford

Devin was excellent!! Devin Cartier was a pleasure to work with. He answered all my questions and made sure I received the best deal possible! He helped make the purchase a Devin Cartier was a pleasure to work with. He answered all my questions and made sure I received the best deal possible! He helped make the purchase as easy as possible and made sure I received the best trade in value for my car. THANKS Devin! More

Best experience! Heather Miller is very knowledgeable about the vehicles and a joy to work with. Made the process extremely easy. Had the best experience! Definitely w Heather Miller is very knowledgeable about the vehicles and a joy to work with. Made the process extremely easy. Had the best experience! Definitely will return to Royal Oak Ford. More

Terrible Service I am just getting around to writing this review from my service on 6.27.18. I was and still am having synch issues. I made an appointment for 6.26.18 I am just getting around to writing this review from my service on 6.27.18. I was and still am having synch issues. I made an appointment for 6.26.18. This appointment was made 2 to 3 weeks before the service date (earliest I could get). I drop my car off when they open on 6/26 and walk home. They did not get to my vehicle and actually called cob requesting I leave it overnight. I say ok if the provide a replacement vehicle and they decline. I cannot be without a vehicle overnight so I walk back and p/u my vehicle. I discuss with them my expectation as I had an appointment they would get to my vehicle first thing in the morning. Next morning I am there at opening. I elect to stay and not leave the vehicle hoping this will provide some urgency. It does not. As a retired Ford engineer I am dismayed with this dealership. It is after 10 AM and they still here not brought my vehicle in the garage for service. At this point sometime around 10.30 am I make a call and get the Ford email for the VP of Ford Parts and Service. I send him an email on my experience and the fact I am still waiting for service to this VP. He must have read and responded quickly to my email. Approximately 30 mins later my vehicle is brought in. I am certain he contacted them regarding otherwise I would still have been sitting there. They open at 7 am. The time out noted on my receipt is 11.21 AM. Over 4 hours after I arrived. Synch worked for maybe 5 days after this then the same issues started. I wanted a new module under warranty but they said I did not need and just downloaded latest software. I have not gone back and will not. For people in the Woodward corridor I recommend Suburban Ford in Ferndale. Also am very happy with the Quick Lane at the Lincoln dealer on Maple in Troy. RO Ford was convenient for me but since I had to contact a VP to get my service done I will never deal with them. Also I paid over $100 for the software download that does not work. More

Great service! Joe Cicala was great... told him exactly what I wanted in a Fusion and he had me in it the next day. Love the car Joe, thanks again. Joe Cicala was great... told him exactly what I wanted in a Fusion and he had me in it the next day. Love the car Joe, thanks again. More

Great deal and customer service! Devin is a dedicated and committed sales person who goes that extra mile to leave you a satisfied customer. We got what we wanted and the best deal! Devin is a dedicated and committed sales person who goes that extra mile to leave you a satisfied customer. We got what we wanted and the best deal! More

Owner Heather was awesome I was so nervous about anything and everything that could go wrong with the sale, but she was very professional she had the answer Heather was awesome I was so nervous about anything and everything that could go wrong with the sale, but she was very professional she had the answer for every question...I will be definitely recommending this dealership to my friends and family.. More

Excellent customer service Heather Miller is awesome! I custom ordered a Super Duty and made a bunch of last minute changes and got exactly what I wanted thanks to her being on Heather Miller is awesome! I custom ordered a Super Duty and made a bunch of last minute changes and got exactly what I wanted thanks to her being on top of things. Ended up waiting the 10 weeks for delivery but more than worth the wait! More

Great experience - even long-distance I purchased a vehicle long-distance and had it shipped to my location. Royal Oak did a great job coordinating the entire process. Heather went above I purchased a vehicle long-distance and had it shipped to my location. Royal Oak did a great job coordinating the entire process. Heather went above and beyond to provide me with details and was very communicative. Her accuracy and diligence gave me confidence to move ahead and I'm glad I did. In the end I was able to get the vehicle I needed at a reasonable price and and with personalized service that made the entire process a pleasure. I would recommend them to anyone looking for a simple and transparent vehicle purchase process with a customer-centered approach. More

2019 Ford Fusion I highly recommend Royal Oak Ford to anyone looking to get in to a Ford vehicle! Salesman Evilasio and the General Sales Manager Mike McKenzie were wo I highly recommend Royal Oak Ford to anyone looking to get in to a Ford vehicle! Salesman Evilasio and the General Sales Manager Mike McKenzie were wonderful in helping me find the right Fusion for me at a great price. I couldn’t have asked for a better car buying experience. More

Excellent experience overall Devin was very helpful and made my trade in and transition to a new lease seamless. He was very patient with questions, took time to address any conce Devin was very helpful and made my trade in and transition to a new lease seamless. He was very patient with questions, took time to address any concerns, and was straight up over the whole process. More