Royal Oak Ford

Great Experience I was very impressed how this dealership handle everything from my first call on a used 2017 white Ford Explorer vehicle that I was interested in , th I was very impressed how this dealership handle everything from my first call on a used 2017 white Ford Explorer vehicle that I was interested in , then they follow up on the vehicle that I was looking at to keep me informed. Joe Cicala is one of the best used car salesman that I have ever run into, very polite never pushy and very informative on the vehicle I was looking for. I did buy it and then they had Sidney the tech specialist go over all the details of the vehicles electronics so I would understand how everything worked. I would recommend anybody looking for a new or used car to used Royal Oak Ford, I came from Macomb Twp and it was will worth the drive. Keep up the great customer service and putting your customers first! More

Great experience I went online and completed the initial application and sent all the paperwork in. I went into the dealership at 5p I believe, test drove the car and I went online and completed the initial application and sent all the paperwork in. I went into the dealership at 5p I believe, test drove the car and was done and drove away in my new car 3 hours later. Everyone was very helpful and professional. More

Exceptional Service!!!! I’m super happy!! Started looking online at over 20 dealerships. Royal Oak Ford has been far the best one I’ve dealt with. Very responsive, extremely friendly, not over Started looking online at over 20 dealerships. Royal Oak Ford has been far the best one I’ve dealt with. Very responsive, extremely friendly, not over bearing with pressure, answered all my questions, helped dramatically with my concerns and most of all, they are all just amazing friendly welcoming people! I want to thank Royal Oak Ford for their service and hospitality and definitely would recommend Royal Oak ford to friends and family! More

Peace of mind with my first new car I'm moving next week and needed to find a car for the next chapter of my life. I've only ever owned used cars, and didn't know how to go about the who I'm moving next week and needed to find a car for the next chapter of my life. I've only ever owned used cars, and didn't know how to go about the whole "dealership" experience. Devin leveled with me and made this intimidating task manageable. We sat down and discussed my particular situation, as well as what I needed and expected from a new car. I was inches from abandoning the dealership idea outright and taking my chances with a Craigslist seller, but Devin worked with me to find an automobile that fit my budget and lifestyle. I am now in a lease on a new Escape that I love at a price that I can afford, and couldn't be happier that I trusted Devin to put me in my first new car. More

Easy and hassle free experience My sales rep was great to work with and accommodating on a number of research questions. Not only did he answer all my questions and do so quickly, he My sales rep was great to work with and accommodating on a number of research questions. Not only did he answer all my questions and do so quickly, he was flexible in using email, text, and phone communications depending what worked best for my schedule. He was straight forward with financing information on multiple vehicles allowing me to make the best decision. The vehicle I ended up with was exactly what I was looking for! More

New Fusion As a newer car buyer, Devin was very patience to answer all my questions to ensure I understood the features of my new car and the lease payments. Ver As a newer car buyer, Devin was very patience to answer all my questions to ensure I understood the features of my new car and the lease payments. Very professional and outstanding service. More

Friendly excellent service Great experience, Devin was super helpful and answered all my questions. He was easy going and didn’t pressure me. I will definitely be back! Great experience, Devin was super helpful and answered all my questions. He was easy going and didn’t pressure me. I will definitely be back! More

Heather was great. Heather took her time to make sure everything went smooth and made sure my truck was ready as soon as possible. She was very nice and easy to work wit Heather took her time to make sure everything went smooth and made sure my truck was ready as soon as possible. She was very nice and easy to work with. I would recommend her and the dealership to my friends. More

5 ⭐️ Experience We went in to try leasing for the first time. It was pure luck that Heather was the salesperson to approach us first. She was easy to talk to, very We went in to try leasing for the first time. It was pure luck that Heather was the salesperson to approach us first. She was easy to talk to, very thorough in explaining the leasing process and was had a no pressure approach. It was very refreshing as we’ve had many high pressure salespeople in the past at other dealerships. Our entire process of trading in our car, to picking the exact car we wanted to lease, to signing on the dotted line was so easy. Highly recommend Royal Oak Ford but we especially highly recommend working with Heather Miller. More

Purchased 2017 Ford Fusion from Joe Cicala at Royal Oak Ford My last purchase experience at another large dealership was very unpleasant and I was not prepared for the warm and friendly, no pressure approach the My last purchase experience at another large dealership was very unpleasant and I was not prepared for the warm and friendly, no pressure approach the folks at Royal Oak Ford showed my wife and I last Friday. Our Salesman, Joe Cicala, as well as the finance person and Sidney made our purchase a breeze. Everyone was friendly and professional and the entire transaction took just a couple of hours. I will most likely purchase again from this dealer and will highly recommend them to others. More