Royal Oak Ford

Amazing Experience The staff at Royal Oak Ford is absolutely amazing. Everyone is extremely friendly and they make you feel at ease during the entire purchasing process. The staff at Royal Oak Ford is absolutely amazing. Everyone is extremely friendly and they make you feel at ease during the entire purchasing process. Saying that Devin Carrier is fantastic is an understatement. He jumped through multiple hoops to ensure that I was more than satisfied with my new Edge and with the purchasing terms. He is an EXCELLENT salesman and a valuable asset to anyone needing to make a car purchase. In all, the car purchasing experience at Royal Oak Ford deserves much more than 5 stars. I will definitely be back for my next vehicle purchase! More

Satisfied Vernon was a great help to me. He was able to answer all my questions I was concerned about. I will be recommending him to my friends and family. Than Vernon was a great help to me. He was able to answer all my questions I was concerned about. I will be recommending him to my friends and family. Thanks again More

Professional and Friendly Vernon Davis really made this process easier for me. I’ve had to part ways with a car I’ve had since college and he made the transition so much easier Vernon Davis really made this process easier for me. I’ve had to part ways with a car I’ve had since college and he made the transition so much easier. From the initial contact to leaving with my new car, he was there to answer any questions I had. I would recommend him to everyone who is looking for a new car! More

Mark and Mark were fabulous This is a great dealership. They gave me a good price on my trade-in and they also worked with me for a certified preowned warranty which was someth This is a great dealership. They gave me a good price on my trade-in and they also worked with me for a certified preowned warranty which was something that I always make sure I have one purchasing a new/used car. I had gone to a few dealerships and this one was on my way home and I am so stoked that I stopped. They really went out of their way to make me happy. Everyone that works there is very polite and personable Go here! More

Cares until you sign the paperwork. Vernon was very helpful until the paperwork was signed and his sale was made. It’s a used vehicle so I didn’t expect it to be in perfect condition but Vernon was very helpful until the paperwork was signed and his sale was made. It’s a used vehicle so I didn’t expect it to be in perfect condition but there were things we noticed that he quickly exclaimed “we’ll take care of it.” I had to bring my car back the following Thursday, which was inconvenient enough, just to hear the cracked panel on the door wouldn’t be replaced as he said. Of course, this was my boyfriends fault because he mentioned he thought they were $50. Hey, Vernon, maybe you should check your guidelines and be up front with your customers so they may come back to you in the future. Any concerns I mentioned after purchasing the vehicle were met with indifference. This review was originally 5 stars and I purchased my vehicle only 6 days ago. So disappointed with this dealership after spending 4 hours in their office and being told things would get taken care of. More

Quick, painless, and saved money! Devin Carrier and the rest of the Royal Oak Ford crew were excellent and efficient with getting me into a brand new Edge. I was in and out in about an Devin Carrier and the rest of the Royal Oak Ford crew were excellent and efficient with getting me into a brand new Edge. I was in and out in about an hour and am thoroughly thrilled with my new Edge! Thanks! More

Easy and Fun! Dennis Gawronski and the team at RO Ford were amazing! I went into the dealership with a very fixed budget and I drove off the lot 90 minutes later w Dennis Gawronski and the team at RO Ford were amazing! I went into the dealership with a very fixed budget and I drove off the lot 90 minutes later with a 2019 Ford EcoSport paying exactly what I wanted to the penny! Dennis gave me options based on my preferences and we found the perfect car for me! I'll be back in three years, at the end of my lease, to work with Dennis again on my next car! Thanks Royal Oak Ford! More

Excellent Experience From the time I walked into the dealership I felt that I was valued as a potential customer! Although Devin knew that I was 'just shopping' he treate From the time I walked into the dealership I felt that I was valued as a potential customer! Although Devin knew that I was 'just shopping' he treated me as if I was already a customer. He worked hard to find the vehicle I wanted and kept in touch with me during the whole process. I never felt the least bit uncomfortable in the dealership as everyone I came into contact with was friendly. When the vehicle was delivered Brendan, one of the sales assistants, took my wife and I through all of the details inside and outside of the vehicle. He was knowledgable and patient with our questions. I have never liked the car buying experience but this may have changed my attitude! More

Heather Miller was my salles agent and made my usually taxing experience long and she made it a quick and easy transaction. Thank you for having her there was my salles agent and made my usually taxing experience long and she made it a quick and easy transaction. Thank you for having her there More

Great Heather Miller was easy to work with and made my experience better Heather explain every function of the car and and answered all my questions with a Heather Miller was easy to work with and made my experience better Heather explain every function of the car and and answered all my questions with a lot of patients More