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Royal Oak Ford

Royal Oak, MI

4.8
1,131 Reviews
Royal Oak Ford is a an award winning Ford Auto Dealer Serving Royal Oak and the greater Metropolitan Detroit MI area. Our goal is to make your car buying experience the best possible. Royal Oak Ford's virtual dealership offers a wide variety of new and used cars, Ford incentives, service specials, and Ford parts savings. Conveniently located in Royal Oak, MI we also serve Ferndale, MI, Southfield, MI and Troy, MI and the tri-county area.
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27550 Woodward Ave

Royal Oak, MI

48073

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Showing 1,131 reviews

September 10, 2019

Quick, easy, and no-hassle. Devin has always been a straight shooter and this deal was no different. Entire deal done over the phone and through text - headed to the dealership a More

by jbryyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Carrier
September 10, 2019

I'm riding in style! I went to Royal Oak Ford to drop off my Ford Explorer for a diagnostic test. I spotted a black on black Edge and fell in love. Tenai Chaney in the Se More

by lynndetroit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tenai Chaney, Devin Carrier
September 10, 2019

The service was great I found the level service great. In helping me find the perfect car for me. And helping .me understand how to use my Ford pass. Very friendly and kn More

by beverlym900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HEATHER Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2019

Another fantastic experience at Royal Oak Ford I was in the market to get a new vehicle so of course I went to where we have purchased and serviced our vehicles for the past 15 years...Royal Oak Fo More

by katiemacaskill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Brostenianc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Carrier
September 08, 2019

They like to play games Can't/won't respond to simple questions. Takes weeks to get a quote. Hear I will call you soon, nothing. From the top down here. Not good. Dennis is n More

by mikejohnson876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike McKenzie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott H, Kamal Miller
Sep 09, 2019 -

Royal Oak Ford responded

It is distressing to hear that you had a negative experience with our Sales team. It is Royal Oak Ford's policy to respond quickly and accurately to our customers inquiries. We obviously fell short and would like the opportunity to address your questions and concerns directly. Please contact our Sales Manager Kamal Miller at 248-544-6529.

September 06, 2019

My 5 star experience Perfect experience from start to finish. Vernon was very helpful and informative. I had the best experience and I am so happy about my new vehicle. More

by Esha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vernon Davis
September 06, 2019

As good as it gets! Vern was super helpful and got everything I needed prepared quickly and easily. I’d recommend him any day. Mike Merlo, the finance manager, and Mark L More

by bmat99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Lange, Mike Merlo, Vernon Davis
September 05, 2019

Top Notch Devin is the best car salesmen I have ever dealt with. Made the whole process from a-z go very quickly and very easy. Was able to find me the exact tr More

by nick.yaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Simon, Devin Carrier
September 01, 2019

EXACTLY the car buying experience I was hoping for! Our salesman at Royal Oak Ford, Devin Carrier, could not have been more helpful or more real. He was the perfect combination of being a straight shoot More

by Gleadogg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Simon, Devin Carrier
August 31, 2019

Quick & Easy Process Franko in his 7th day as a salesman did a great job. He is a very nice young man. Although not 100% with all of his knowledge only being 7days in, he More

by kaylajoys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Esposito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Carrier
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