Royal Oak Ford

I had been looking around for a car for a while. I have good credit, but I've only had it for about a year. Plus I just got into a stable job a few months ago. Being my first car it was incredibly d I have good credit, but I've only had it for about a year. Plus I just got into a stable job a few months ago. Being my first car it was incredibly difficult to find a dealership that would even help me without giving me insane interest rates and cars that looked like they barely functioned. I needed a car that would keep me safe through Michigan winters. I consulted with Don at Royal Oak Ford and I'm still in shock with how much he was able to help me. I originally consulted about a used 2014 escape thinking that was the best I was going to be able to get. Don helped me get everything started and when I came back that Monday, he helped me find enough credit and a good interest rate to be able to get a 2020 Ford escape with 24,000 miles on it. Don helped me get a car that can keep me and my family safe through the winter, and keep us safe and comfortable in a reliable vehicle for a long while. I'm so grateful for Don and everything he did to help me. More

A very good experience turning in our leased Escape and within 2 hours going home with a leased 2024 Edge. An excellent vehicle and an excellent performance by Derek Britton in Sales . within 2 hours going home with a leased 2024 Edge. An excellent vehicle and an excellent performance by Derek Britton in Sales . More

The best service I have ever had . Always polite great service. I wouldn't go anywhere else. Always polite great service. I wouldn't go anywhere else. More

I had a great dealership experience with Brendan. He found the right vehicle for me along with lots of available incentives, and made the process so simple and easy. I really appreciated the vehicle He found the right vehicle for me along with lots of available incentives, and made the process so simple and easy. I really appreciated the vehicle pick-up being so fast and efficient. More

Mike brought my vehicle right in when I arrived & made sure that my truck was done as it should have been. He offered me discounted cost since I needed to bring my truck back to complete service. Mike was sure that my truck was done as it should have been. He offered me discounted cost since I needed to bring my truck back to complete service. Mike was on top of my visit and kept me updated. More

Was a pleasure dealing with Donald and ROF. They were very accommodating with making sure I was happy with the purchase They were very accommodating with making sure I was happy with the purchase More

Only thing I ask you to change is the long wait for service appointments otherwise all good service appointments otherwise all good More

I met with Jordan Robinson, my sales rep, several times to discuss the details and features I wanted in a new Mach-E Premium. Jordan was very knowledgeable about the Mach-E (EVs). Originally, I ordered a to discuss the details and features I wanted in a new Mach-E Premium. Jordan was very knowledgeable about the Mach-E (EVs). Originally, I ordered a Mach-E, however, later decided to switch to AWD and the extended battery. Throughout the process Jordan was very helpful, patient, and accommodating. He kept me updated and responded quickly when I had questions. In the end, he was able to find a Mach-E that 100% matched my requirements. In taking delivery, he was very helpful in setting up all the software apps in the Mach-E, including pairing my phone and setting up FordPass. If you are in the market for a Ford vehicle, I highly recommend stopping by Royal Oak Ford and talk to Jordan. I've had my Mach-E for a few weeks now and I couldn't be happier! More

I’ve had little contact with Royal Oak Ford since I’ve had little need. My Escape has been a good comfortable car. So far just one tire issue, an oil change and a recall handled. Each of these experiences had little need. My Escape has been a good comfortable car. So far just one tire issue, an oil change and a recall handled. Each of these experiences have been very positive. The staff has been friendly, helpful and very efficient. Right from my salesman Anthony to the service technicians. RO Ford is a first class operation in my opinion. Thanks More

Heather Miller is an excellent member of your team. She has been extremely helpful for all of the Ford cars we have leased or bought She has been extremely helpful for all of the Ford cars we have leased or bought More