Royal Oak Ford

Tommy was very helpful and friendly and the prices were the best between the 5 other dealers I looked at the best between the 5 other dealers I looked at More

Absolutely the worst buying experience I've ever had. Dealt with Donald who is totally incompetent. Has financing lined up at 5.99% through a credit union, Donald said he could beat the deal and proceede Dealt with Donald who is totally incompetent. Has financing lined up at 5.99% through a credit union, Donald said he could beat the deal and proceeded to hard pull my credit and came back with an offer of 7.5%. The following day he called to try and sell me on a warranty package that I declined. He then called my wife and co-signer to try and sell it to them. I'm purchasing this vehicle from Alaska and my wife is driving it back. I am insured through State Farm who told me it was no issue insuring it through them in Alaska, my lender also had no issue with this. Donald called me and told me that my co-signer had to insure the vehicle for my wife, who is on the title, to be able to drive the vehicle off the lot. We ended up having to buy temporary insurance in Michigan for the dealer to release the car to her. All this after we had finalized financing and had check in hand at the dealer. 15 phone calls, 8 emails, and 4.5 hours of sitting at the dealership later we finally have our new car. The financing manager finally stepped in toward the end and took over for Donald. He drew up the paperwork as a cash sale per Donald's instructions to then have to turn around and rewrite tit because as stated it is through a lending agency. Do yourself a favor and never try and buy a car through Donald at Royal Oak Ford. 4 days of headaches after finalizing lending and paying for 6 months of insurance in Alaska and now temp. insurance in Michigan we finally have our vehicle. Absolute joke of customer service. Rant over. More

Very good experience. ..staff (Brendan Mathis) very knowledgeable, quick process. Finally a dealership that is a breath of fresh air! ..staff (Brendan Mathis) very knowledgeable, quick process. Finally a dealership that is a breath of fresh air! More

Everyone at Royal Oak Ford is knowledgeable and very friendly. They make the customer feel appreciated. friendly. They make the customer feel appreciated. More

All I can say to s WOW! ! Mr. Willie Parker and Shannon made the process very smooth and easy. Would refer anyone to Royal Oak Ford, ! Mr. Willie Parker and Shannon made the process very smooth and easy. Would refer anyone to Royal Oak Ford, More

Heather is very professional. She know what she is doing and makes it easy on the customer. I love my new Maverick She know what she is doing and makes it easy on the customer. I love my new Maverick More

I had to turn in my lease on a Ford Edge. I was worried I couldn't find a new vehicle for around the same payment. I was getting quotes for almost twice my current payment! I reached out t I was worried I couldn't find a new vehicle for around the same payment. I was getting quotes for almost twice my current payment! I reached out to Royal Oak Ford and Dennis contacted me. Not only did he get me into the vehicle I really wanted, Bronco Sport, but he did it for less than i was paying for the Edge! Dennis made the process easy and was a great help! Thanks Dennis! More

Steve Elich was amazing and extremely helpful. I have been to many dealers and he was by far the best sales man I have encountered. I have been to many dealers and he was by far the best sales man I have encountered. More

They went above and beyonce to get me financed and into the Bronco that I wanted. All within less than 12 hours from walking in to driving off the lot in a new vehicle. the Bronco that I wanted. All within less than 12 hours from walking in to driving off the lot in a new vehicle. More

Professional, plenty of vehicle stock, vehicle was ready for pickup, clean showroom,all the sales staff was very friendly for pickup, clean showroom,all the sales staff was very friendly More