Royal Oak Ford

Donald was great and he got us into the car that we wanted and within our time frame , thank you so much. Everyone at the dealership was friendly and very helpful. wanted and within our time frame , thank you so much. Everyone at the dealership was friendly and very helpful. More

Donald was great, not pushy, answered all my questions. There was miscommunication within the dealership, and during my test drive Donald was told the car was sold. There was another hiccup about the inte There was miscommunication within the dealership, and during my test drive Donald was told the car was sold. There was another hiccup about the interest rate and financing because of my out of state residency. So my credit union stepped up and got it accomplished. So I’m happy that things worked out and I got to purchase it! More

fantastic sales person, great service department,very attentive staff and good location,very clean environment. attentive staff and good location,very clean environment. More

They got me into the car I wanted with no wheeling and dealing. Don was very polite and did what he could to make the car look great before I drove home with it. It has been been an amazing car and I th dealing. Don was very polite and did what he could to make the car look great before I drove home with it. It has been been an amazing car and I think I chose wisely. More

The dealership was good. The customer service was good. The salesman was a big help to me. The customer service was good. The salesman was a big help to me. More

I’ve never had to work harder to purchase a car than I did at Royal Oak Ford. I did the research, I knew exactly which make/model, I walked in prepared to pay cash or finance whichever was more lucrative did at Royal Oak Ford. I did the research, I knew exactly which make/model, I walked in prepared to pay cash or finance whichever was more lucrative for them, and I still couldn’t get a deal done. 4 hours wasted and because my Wife couldn’t come to sign the paperwork that day, I was told that the vehicle could be sold to someone else. We have 3 kids, we both work, I had to take a day just to go up and sit for 4 hours of process. Apparently, you can usually e-sign all documents but the odometer form… but not at Royal Oak Ford. In the year 2022, be prepared to have all parties present to be able to purchase with a wet signature. Somehow, I can get a mortgage entirely online but must ink at this dealership. The franchise dealership model is utterly broken, and I look forward to a time when their lobby (NADA) stops protecting franchise dealers, most of which are bankrupt of basic customer service skills and modern processes. I should also add that I was looking to buy an $85k vehicle and could barely get a “how do you do”. I understand the market is hot, but where is the service? How am I to perceive the Ford Motor Co. brand from this interaction? Take a number, get in line, and maybe we will sell you a car? The best I could get from the Sales Manager was “we don’t hold cars”. Well, I’m sure that level of service works alright in this market, but I wonder what things will look like if/when supply returns to normal. Maybe I’m a bit old fashioned but I expected some small bit of courtesy, especially when making such a large purchase. Unfortunately, this doesn’t happen at Royal Oak Ford and maybe just not from Ford Motor Company in general anymore… More

I appreciated the special help that I received from Donald upon trying to purchase the car that I wanted thank you so much! Everyone at the dealership was friendly and helpful! Donald upon trying to purchase the car that I wanted thank you so much! Everyone at the dealership was friendly and helpful! More

I've purchased and leased vehicle from Royal Oak Ford for years. Always worked with Mike Long on the purchases and leases. Any service issues on any of my Ford's (very few actually) have always been handled years. Always worked with Mike Long on the purchases and leases. Any service issues on any of my Ford's (very few actually) have always been handled by Jim Dotson. Both Mikle Long and Jim Dotson are outstanding employees and are pleasent to work with. More

I received excellent service at the dealership. The receptionist was polite, the salesman was very thorough, polite and helpful. I am very satisfieid with my purchase of a 2022 Ford Ecosport. The receptionist was polite, the salesman was very thorough, polite and helpful. I am very satisfieid with my purchase of a 2022 Ford Ecosport. More