Royal Oak Ford

arrogant management, poor service, avoid at all cost arrogant management, poor service, avoid at all cost tailgate window leaks, yet they say no problem found leak is obvious since it's warranty work arrogant management, poor service, avoid at all cost tailgate window leaks, yet they say no problem found leak is obvious since it's warranty work, they don't care More

Gary was wonderful salesman. Tommy had no time for me, very poor customer service on Tommy's part. I would definitely deal with Gary again. Appreciate all his help. very poor customer service on Tommy's part. I would definitely deal with Gary again. Appreciate all his help. More

Tracy King is an excellent salesman. He answers all questions and make sure everything is taken care of correctly. I will always purchase or lease a Ford vehicle through him. I love the fusion. Finance questions and make sure everything is taken care of correctly. I will always purchase or lease a Ford vehicle through him. I love the fusion. Finance also did a very good job. More

DO NOT GO TO ROYAL OAK FORD!! Go somewhere else, this DO NOT GO TO ROYAL OAK FORD!! Go somewhere else, this place is a rip-off. Purchased a used 2010 Ford Fusion there, came with a 3,000 mile 60 day wa DO NOT GO TO ROYAL OAK FORD!! Go somewhere else, this place is a rip-off. Purchased a used 2010 Ford Fusion there, came with a 3,000 mile 60 day warranty (said so on the sticker). Used car sales tried to say it did not have a warranty when it came time to sign paperwork. So it was confirmed there was a warranty on the vehicle. I also purchased an extended warranty. Just a month later, the vehicle started shutting down and wouldn't go when pressing foot on accelerator. Service claims they can't find the problem and the vehicle has been in service 4 times already for same problem; only have had this vehicle since mid June 2011. The problem still exist today. Crazy director of service (Mark Denali) says if you put a new throttle body on vehicle it will cost over $700.00 and at my expense because 3,000 mile warranty won't cover it. But doesn't know if the extended warranty will cover throttle body and tells me that warranty company wouldn't pay for it without a diagnosis from them anyway. He hung up on me but not before he got the "F@*!" word out first. They are dishonest there. If you are buying a car that you plan on driving and not being killed in, go somewhere else!! The life you save may be your own! More

Back in August 2010 my fiance and I went to Royal Oak Ford to look at two new vehicles. Despite wanting to purchase TWO new vehicles at the same time, the service we received was horrendous (lots of tim Ford to look at two new vehicles. Despite wanting to purchase TWO new vehicles at the same time, the service we received was horrendous (lots of time sitting by ourselves waiting and being pawned off between sales people, etc.). We ended up leaving with nothing after Stan Damer (who we were pawned off to by Jo Davidson) offered us $500 for my 2002 SLE Bonneville ($3,500 - $4,000 under KBB). My fiance ended up purchasing a 2010 Escape at a Troy, MI Ford dealer two weeks later. I was in the market for a Ford F-150 and once I heard that four new powertrains were coming out on the 2011 model, I decided to wait. Fast forward to March 2011. I am looking for a 2011 F-150 Supercab with the Ecoboost. I am working with two other dealers in trying to locate this vehicle; however, I noticed that RO Ford had one with all the options I was looking for so I decided to give them one final opportunity. This time I worked with Bob Pomilia (as Jo Davidson had left/been let go, which was no surprise), who was a vast improvement to Jo/Stan but still was not able to close the deal. After spending 2 1/2 hours at the dealership, it came down to the trade-in value of my Bonneville. I wanted at least $3,700 (I had been offered $3,900 by one of the other dealers I was working with but who was having trouble tracking down an Ecoboost) so I didn't think I was out of my mind. Royal Oak Ford came back with a $1,000 offer and were not willing to negotiate whatsoever! In fact, they even gave me a lease offer despite me explicitly saying I didn't want a lease. I was prepared to drive that truck off the lot that day had they at least offered $3,500. Mike McKenzie (sales manager) treated me like I was an idiot. They acted like I was making up the competing offer I had received (I wasn't) and Mike told me that the competing offer was a hell of deal and I should go for it. Thanks Mike, I certainly will! Go to Royal Oak Ford AT YOUR OWN RISK and if you do, stay away from Stan Damer. He's a complete sleazeball (there's words that better describe him that I can't say here!) and will no doubt try to rob you blind on your trade if you have one. I'm surprised they're still in business given the lack of business etiquette their sales staff and management provide to their customers. More

The customer service in the service area is awful. The service manager is nasty and so are his employees,along with the cahsier in the service area. I have been up there numerous times for little things f service manager is nasty and so are his employees,along with the cahsier in the service area. I have been up there numerous times for little things for my fusiion,I did not buy the there,the car is a 2008 Fusion.I never had been given such an attitude in my life! I have seen them however treat women that are "skanky" looking a lot nicer than me.I am not ugly or anything but I don't dress like I just got home from the club.I now go to Dean Sellers Ford,much nicer and great customer service.Please stop giving these people the business. More

Everything went up in price when it came time to sign the papers and he even cut options out of the vehicle without telling me. He at first thought I wasn't going to make a purchase and was very rude. Terrib papers and he even cut options out of the vehicle without telling me. He at first thought I wasn't going to make a purchase and was very rude. Terrible time trying to deal with the people here. More