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Royal Oak Ford
Royal Oak, MI
1,113 Reviews
Royal Oak Ford is a an award winning Ford Auto Dealer Serving Royal Oak and the greater Metropolitan Detroit MI area.
Our goal is to make your car buying experience the best possible. Royal Oak Ford's virtual dealership offers a wide variety of new and used cars, Ford incentives, service specials, and Ford parts savings. Conveniently located in Royal Oak, MI we also serve Ferndale, MI, Southfield, MI and Troy, MI and the tri-county area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,113 reviews
May 16, 2023
Overall, a delightful experience. Nathan Wells went above and beyond to meet my expectations and find the vehicle I was looking for. He was patient, motivated, and transparent - all t Nathan Wells went above and beyond to meet my expectations and find the vehicle I was looking for. He was patient, motivated, and transparent - all things I look for when working with someone in sales. Highly recommend him for all of your used car needs. More
by kaitlynp
Employees Worked With
Nathan Wells
May 03, 2023
I drove away my vehicle within 24 hours of meeting Steve Elich, our salesperson. From the night I chatted with a person on your home page, I had an e-mail within 1/2 hour from Steve. He respected the fact Elich, our salesperson. From the night I chatted with a person on your home page, I had an e-mail within 1/2 hour from Steve. He respected the fact that I didn't want to be telephoned that evening and that I'd be in touch. What a pleasure to have a salesperson who was efficient and looked out for our best interests. I have enjoyed doing business with Royal Oak Ford. Keep up the good work!! More
by sslake42
Employees Worked With
Steve Elich
April 14, 2023
Donald Fleming was the best salesman I have ever dealt with. He was professional and also down to earth. This experience by far was the best I have ever had. Working with Donald was a pleasure and he mad with. He was professional and also down to earth. This experience by far was the best I have ever had. Working with Donald was a pleasure and he made the whole experience stress-free. Thanks again for a memorable experience. More
by Firefighter1599
Employees Worked With
April 13, 2023
I had a truly amazing experience here! It’s my first time buying a car from a dealership, and Nate here at Royal Oak Ford made me feel taken care of. He was very invested in me and my happ It’s my first time buying a car from a dealership, and Nate here at Royal Oak Ford made me feel taken care of. He was very invested in me and my happiness, and made sure everything I wanted was covered. Great salesman at a great dealership! More
by Josh Heath
Employees Worked With
Nate Wells
April 13, 2023
Donald Fleming was very helpful. He also responded back to me in a timely manner. I would definitely refer more customers to him. Very professional! He also responded back to me in a timely manner. I would definitely refer more customers to him. Very professional! More
by S.rucker810
Employees Worked With
April 10, 2023
I am very disappointed with my recent experience purchasing a Ford Edge at Royal Oak Ford. Prior to purchasing, I was assured multiple times by the sales person that the loan rate offered by credit purchasing a Ford Edge at Royal Oak Ford. Prior to purchasing, I was assured multiple times by the sales person that the loan rate offered by credit union would be matched if I applied for a loan at the dealership. The salesperson was told my loan rate at the credit union along with my excellent credit score rating. He confirmed TWICE that he had approval from the loan department to match my credit union rate. This was confirmed via text message by him again an hour before picking up the vehicle. He promised my credit would not be run until he could guarantee a loan rate match. That unfortunately was a lie. The loan officer did his best to rectify the situation, but this never should have happened to begin with. More
by kgluski2
Employees Worked With
March 26, 2023
Salesperson walked me through the entire process and explained all aspects of the sale to me thoroughly. explained all aspects of the sale to me thoroughly. More
by Douglasvollmer
