Royal Oak Ford

Avoid These Crooks Let me start by saying I don't have high expectations for used car salesmen. But these guys take the cake. Ask 3 different guys what the price of a Let me start by saying I don't have high expectations for used car salesmen. But these guys take the cake. Ask 3 different guys what the price of a car is and get 2 different prices and the third says it's already sold. The first guy I spoke with seemed to have a decent head on his shoulder but when his friends arrived, I was passed off onto another salesman. This means I get the joy of explaining my situation preferences blah blah blah and pleasure of answering his meaningless questions about my family occupation recreation dreams (FORD an acronym they attempt to use to build a rapport with you). After the small talk, we went to look at some cars. I was flabbergasted by the selections he took me to. When I tried to tell him that I was looking for something simple and dependable, he just tried to sell me on the newest features. I told him you are not listening to me so I will be leaving. At which point, his only response was asking me for my contact information so we could stay in touch. UNBELIEVABLE More

Lot's of dealers better than this one After purchasing a vehicle, I had some questions about features that were not covered during the sale, including questions about upgrades. I was info After purchasing a vehicle, I had some questions about features that were not covered during the sale, including questions about upgrades. I was informed that they were "not Macy's" and pretty much told to screw off since they already had my money. More

Great Service, Honorable My experience here was excellent. They offered me an excellent value for my trade in, then UPPED the value after I was going to walk away. They will d My experience here was excellent. They offered me an excellent value for my trade in, then UPPED the value after I was going to walk away. They will do what it takes to earn your business, and the Managers were particularly friendly and worked with you, even if they aren't happy with your decisions. More

Liars and Not Worth the Risk If I could rate lower than a 1 star, I would. Everything went perfectly fine with the salesman. He was a gentleman and helped us quickly without ove If I could rate lower than a 1 star, I would. Everything went perfectly fine with the salesman. He was a gentleman and helped us quickly without overselling what we weren't interested in. The problem came into play on day 2 when we came back to finish purchasing the vehicle. After being told to come back at a certain time so we could quickly get in and out of there, we had to wait well over an hour. Then, we sat with the low-life finance "professional" that they have. After trying to "get us a lower payment" by pretty much doubling the interest rate through one of his "preferred" banks, we politely (multiple times) told him we weren't interested. My fiance had a better rate through Capital One and that's who we wanted to go through. This angered the finance guy and he begrudgingly agreed to go through Capital One. He then took the next two minutes to quickly work with the bank online to send the pre-approval through. Mind you, this was after he feigned confusion over how we would get a "check" from the bank and need to come back later because it was such a difficult process with those banks (Capital One and Chase.) Lovely, huh? And here's the kicker...after it was too late and we were already home and about to make the first payment to the bank, we realized that that guy signed my fiance up for Citizen's Bank and we were naive enough not to notice until the bill came in. Wise up fellow car purchasers. Don't let this place take you for a ride. I will NEVER recommend anyone go to this dealership. I'm going to make it my mission to let as many people as possible know what a HORRIBLE company this is. And if we had any grounds for legal action against these lying cons, we would follow through. *Car was purchased approx. 3 weeks ago* More

Worst Service Experience Ever! Service Department was very disappointing today. This is the second time I have had a scheduled "one hour" oil change appointment that lasted two hour Service Department was very disappointing today. This is the second time I have had a scheduled "one hour" oil change appointment that lasted two hours! If it is going to take two hours please TELL ME so I can go home rather than wait in your customer lounge that was filled with exhaust fumes, construction noise and a TV that is so freaking loud I can still hear it over my headphones with my itunes turned up full blast. No one bothered to apologize for the wait. No one warned me it was going to take longer than the scheduled time. When I got in my car it reeked of oil and no one had bothered to place protective paper on my seat or floor. Oh and since the service area is under construction I stopped where the sign says to stop... no one came out to greet me so I got out of the car to go in for help and another customer started yelling at me for parking where the sign clearly said I was supposed to stop. Admittedly he had to squeeze around me because they had a great big truck blocking the path. I know construction is a challenge but please have a plan! This was the most unpleasant service appointment I ever had . I will NOT be going back. this in addition to the built in faulty transmission on the Focus (had to have the clutch replaced and it's only a year old) ... I will never buy another Ford ... More

We are completely satisfied with Royal Oak Ford and we had a very pleasant experience with our new Ford Focus lease. Very satisfied with the salesman also. We would definitely recommend Royal Oak Ford to had a very pleasant experience with our new Ford Focus lease. Very satisfied with the salesman also. We would definitely recommend Royal Oak Ford to everyone who is looking for a new car. More

Overall experience was great. Vehicle went to shop a couple of days after I took delivery. Defective catalytic converter. Service department was very friendly and took care of the problem. Provided me w couple of days after I took delivery. Defective catalytic converter. Service department was very friendly and took care of the problem. Provided me with a rental/ More

Sales experience was excellent. I hate buying a new car because of the usual car dealership attitude and rudeness. I was able to get answers to most of my questions via e-mail and when I was ready to come because of the usual car dealership attitude and rudeness. I was able to get answers to most of my questions via e-mail and when I was ready to come in to the dealership, the internet sales staff was very polite, low pressure, and effecient. Please note that my phone is not fully synced at my request because I am changing phones this coming week. Evilaso was thorough with explaning the services avaialble at Royal Oak Ford and guiding my through the purchase experience. It is not at all related to the sales process that the car started to run rough within a week of purchase and I am now trying to arrange a service appointment with my work schedule. More

Our sales representative was super professional and will help us any time we have additional questions. Fusion is a great car. Good job Ford Motor company help us any time we have additional questions. Fusion is a great car. Good job Ford Motor company More

Service was great, everyone was polite, professional and helpful. When I am ready to purchase a new vehicle, Royal oak ford would be my first choice. helpful. When I am ready to purchase a new vehicle, Royal oak ford would be my first choice. More