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Royal Oak Ford
Royal Oak, MI
1,100 Reviews
Royal Oak Ford is a an award winning Ford Auto Dealer Serving Royal Oak and the greater Metropolitan Detroit MI area.
Our goal is to make your car buying experience the best possible. Royal Oak Ford's virtual dealership offers a wide variety of new and used cars, Ford incentives, service specials, and Ford parts savings. Conveniently located in Royal Oak, MI we also serve Ferndale, MI, Southfield, MI and Troy, MI and the tri-county area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,100 reviews
August 01, 2017
Great buying experience Great product great dealership salesman was very knowledgeable I've been to the dealership many times a the parts department well stocked with great h Great product great dealership salesman was very knowledgeable I've been to the dealership many times a the parts department well stocked with great helpful employees More
by Lobe
Employees Worked With
August 01, 2017
Royal Oak Ford Review My lease was up and I needed something right away. Steve was very helpful in finding a new ride that fit my wants and needs. He acted quickly and prof My lease was up and I needed something right away. Steve was very helpful in finding a new ride that fit my wants and needs. He acted quickly and professionally to my questions, comments and concerns. I would highly recommend him if you are looking for a new car or lease. More
by Kcmurpho8
Employees Worked With
August 01, 2017
Overall satisfying experience The experience I had at royal oak ford was an impeccable one. My questions were answered thoroughly and quickly when I asked my salesperson, Steve Eby The experience I had at royal oak ford was an impeccable one. My questions were answered thoroughly and quickly when I asked my salesperson, Steve Eby. Steve made sure things were in order prior to and following my time at Royal Oak Ford. I would definitely recommend Royal Oak Ford to family and friends! More
by Mpulford7
July 31, 2017
Steve Eby is a terrific person and easy to work with! Everyone at Royal Oak Ford was kind and courteous. Thanks for everything...love my ride! is a terrific person and easy to work with! Everyone at Royal Oak Ford was kind and courteous. Thanks for everything...love my ride! More
by Pjc
Employees Worked With
July 31, 2017
Great experience at Royal Oak Ford! Had an overall great experience picking up my first new car. Steve Eby was very helpful and polite and was very knowledgeable of the different vehicl Had an overall great experience picking up my first new car. Steve Eby was very helpful and polite and was very knowledgeable of the different vehicles there was to choose from. I will continue to recommend Steve and the dealership for the great job and friendly service. More
by Cpd223
Employees Worked With
July 28, 2017
Great Experience This is my second time leasing an Explorer from RO Ford. My experience with Dennis has been great! He goes out of his way to answer any questions an This is my second time leasing an Explorer from RO Ford. My experience with Dennis has been great! He goes out of his way to answer any questions and will find the vehicle you are looking for if they don't have it on their lot. I have recommended friends and family and they have all been very pleased with their experience as well. More
by wiese8441
Employees Worked With
July 28, 2017
Honest Deals for a Great Product! My family together has leased 5 vehicles from Dennis Gawronski at Royal Oak Ford. He has always worked hard at getting us the car we need in the pric My family together has leased 5 vehicles from Dennis Gawronski at Royal Oak Ford. He has always worked hard at getting us the car we need in the price range that fits our budget. We have also had our vehicles into the service department a few times and have always received top notch treatment. I am one of the most critical people when judging salespeople and I would recommend Royal Oak Ford and Dennis specifically to anyone looking for a great experience. More
by adamanddeb1009
Employees Worked With
April 21, 2017
+$6,000 & treated terribly Please do not buy your car from here. Less than 6 months after buying our Ford F-150 here it needed a new transmission. I understand that things happe Please do not buy your car from here. Less than 6 months after buying our Ford F-150 here it needed a new transmission. I understand that things happen - but the way they treated us throughout the entire experience was completely unacceptable. They treated us as an annoyance. Multiple times the manager said he would speak to the owners on our behalf, he never did, never called us back, and was never in when we called him. After $5,700 of unnecessary work the truck needed a rebuilt transmission. Apparently they were doing us a huge favor by not charging us an additional $5,000 for this - and the very rude mechanics, who were just awful on multiple occasions, made sure to let us know over and over again how lucky we were when coming to pick the truck up - after they had it for almost a month and never once offered a loaner car. We were spending $6,000 on a vehicle we had bought from there less than 6 months ago - we did not feel lucky and he should have known better. I gave them one star only because the salesman was nice enough. Please learn from our terrible experience and do not buy your vehicle from here! More
by TreatedTerribleAtRoyalOakFord
Employees Worked With
Don't know names
December 24, 2016
Incredible experience I would suggest this dealership to anybody looking for a car. I went to Royal Oak Ford last week where I got my first lease. Every worker there was ve I would suggest this dealership to anybody looking for a car. I went to Royal Oak Ford last week where I got my first lease. Every worker there was very friendly and welcoming and treated me as if I was family. Steven Eby was my salesman and I couldn't have asked for anything more. He was very professional and he spent a lot of time to make sure that I understood every feature of the car. My experience at this dealership was above my expectations and I will always return here for my future car purchases. More
by Kmckenzie95
Employees Worked With
Steven Eby
November 06, 2016
Worst ever experience! Worst ever experience in a USED CAR SALE (1) star is way to good for them! RUN or take my WARNING! Mike M. salesman, added 12 months of extra payments Worst ever experience in a USED CAR SALE (1) star is way to good for them! RUN or take my WARNING! Mike M. salesman, added 12 months of extra payments, without my approval, make sure you are not paying more than what you originally offered. WATCH OUT for the FINANCE GUY. Beware of manager Mike M. and Manager Mike P. they have threatened to sue, called my wife 8 times, we spoke to the police, still they called to offer the original deal, but only if we took their names out of this review More
by Beware you
Employees Worked With
Mike M, Mike P & Mike M
