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Royal Oak Ford

Royal Oak, MI

4.7
1,109 Reviews
Royal Oak Ford is a an award winning Ford Auto Dealer Serving Royal Oak and the greater Metropolitan Detroit MI area. Our goal is to make your car buying experience the best possible. Royal Oak Ford's virtual dealership offers a wide variety of new and used cars, Ford incentives, service specials, and Ford parts savings. Conveniently located in Royal Oak, MI we also serve Ferndale, MI, Southfield, MI and Troy, MI and the tri-county area.
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27550 Woodward Ave

Royal Oak, MI

48073

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Showing 1,109 reviews

September 14, 2017

Devin is awesome! I never write reviews but felt I had to about Devin and the amazing customer service he provided. I was looking to lease a car and Devin answered ever More

by njcrzlry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Carrier
Sep 19, 2017 -

Royal Oak Ford responded

Thank you for your wonderful comments. Devin has proven to be a great asset to the Royal Oak Ford organization as he is a glowing example of our policy to extend excellent customer service. We understand that it is because of loyal customers like you that our business continues to grow. Thank you for your business and may you and your husband enjoy your new vehicles!

September 14, 2017

Wonderful Experience This is our 7 or 8th car we purchased from Royal Oak Ford and Evo and as always the service was great and he made sure we understood the car before we More

by skok1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evilasio Covacha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2017 -

Royal Oak Ford responded

Thank you for sharing the car buying experience that you receive here at Royal Oak Ford. It is our policy that all of our staff strive for excellence in providing the highest level of service possible to our customers. Evilasio never fails to deliver. Thank you again for your continued business and we look forward to serving you in the future.

September 13, 2017

Royal Oak Ford gets it right I've been leasing my Ford vehicles from Royal Oak Ford and John Agnello for the past 10 years. All of the employees at the dealership are very friendl More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Agnello, Steve Simon, Don Socia
Sep 14, 2017 -

Royal Oak Ford responded

I would personally like to thank you for the glowing review! We take pride in the knowledge and professionalism that our staff demonstrates. So, it is gratifying to know that our staff and specifically John are extending the great service that our customers deserve. Thank you again for your continued business and we look forward to serving all of your automotive needs in the future. Enjoy your new vehicle!

September 13, 2017

Excellent Experience I had 'shopped' several dealerships before I visited Royal Oak Ford! The reason I visited 'several' dealerships is because I felt that I was not treat More

by JL013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Agnello
Sep 14, 2017 -

Royal Oak Ford responded

It is gratifying to hear that you were happy with the service and care that you received from John here at Royal Oak Ford. Our policy is to always extend the highest level of service that our valued customers deserve. Thank you for your business and we look forward to serving your future automotive needs.

September 09, 2017

Service SUCKS Jim Dotson is unfit for his job and should find another line of work not dealing with people If they want one line formed for Saturday service they More

by TelltheTRUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Dotson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2017 -

Royal Oak Ford responded

We regret hearing that you had a negative experience with our Service Department on your recent visit. Saturday mornings are always extremely busy but it is not an excuse for poor customer service. It is our policy to always extend courteous and professional behavior no matter the circumstances. I have forwarded your comments to our Operations Director and Service Manager. Please feel free to contact me, Cathy Mason, 248-544-6565 so I may put you in touch with our Management team if you would like to discuss this incident further.

September 08, 2017

Great Experience Leasing a new vehicle at Royal Oak Ford could not have been easier. I told Alex what I was interested in and he found me exactly what I was looking fo More

by LLD326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Goodson
Sep 11, 2017 -

Royal Oak Ford responded

Thank you so much for the great comments. We are delighted to hear that you are so happy with the customer care you received at Royal Oak Ford. We are proud of the professionalism and knowledge that our staff delivers with every new or pre-owned vehicle sale. Alex is committed to making certain his customers are happy with their new vehicle and understand all of the technology that make owning a new Ford exciting. Please don't hesitate to reach out if we can be of further service. Safe and happy driving!

September 07, 2017

Great Salesman This is the fourth vehicle i have bought or leased through John. He has always been a professional, well versed, willing to listen and friendly ma More

by joconn32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Agnello
Sep 12, 2017 -

Royal Oak Ford responded

We appreciate your great remarks about your multiple experiences with Royal Oak Ford and John Agnello. We are always happy to hear when members of our staff have extended such great customer service. It is our policy that all of our staff members deliver an outstanding car buying experience. Thank you again for your continued patronage and we look forward to serving you in the future.

September 07, 2017

Long time customer We have been buying our vehicles from Royal Oak Ford for years. Every time we come in to renew our leases our salesperson works very hard to make sure More

by Deana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Agnello
Sep 12, 2017 -

Royal Oak Ford responded

Thank you Deana for sharing experience with Royal Oak Ford and with John. We know that it is because of loyal customers like you our business continues to grow. We appreciate your continued business and look forward to serving your automotive needs in the future. In the mean time safe and happy travels!

September 07, 2017

Great Experience at Royal Oak Ford (AGAIN) My family and I have bought more than ten cars from Evilasio Covacha. He has always given us great advice and top notch service. We plan on returning More

by Leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evilasio Covacha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2017 -

Royal Oak Ford responded

Thanks for taking the time to share your recent and past experience with Royal Oak Ford and Evilasio. We certainly appreciate your cumulative business and are happy to hear that you intend to continue the relationship. We understand that it is loyal customers like you that allow us to continue to grow. Thank you again and safe and happy driving!

September 02, 2017

Honest. Accommodating. Quick. I worked with John Agnello on my most recent lease and he was fantastic. He helped me find the right vehicle, and didn't try to sell me anything I did More

by Eric
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Agnello, Steve Simon
Sep 05, 2017 -

Royal Oak Ford responded

Thank you for taking the time to share your recent experience. We are happy to hear that John extended the great customer service that you deserve. It is Royal Oak Ford's policy to work hard to help achieve our customer's objectives in getting the best deal possible on the New vehicle and on their trade. We know that happy customers are responsible for helping our business grow. We appreciate your business and we look forward to serving you in the future.

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