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Royal Moore Toyota - Service Center

Hillsboro, OR

4.8
872 Reviews

872 Reviews of Royal Moore Toyota - Service Center

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May 29, 2024

We were very satisfied with every part of our service today from checking in to picking up our car. Nice job 👍🏼 More

by timconnienelson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

I bought new car in July last year. It is now May. Despite multiple phone calls to receive promised second key, I still do not have one. I kept being told to get the app (which I had) a More

by Xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Rom
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Royal Moore Toyota responded

Dear Customer, We'd love to discuss your concerns if you could give Ben Norris (Service Manager) or David Denney (GSM) a call. Unfortunately, this is a nationwide shortage from Toyota Motor Company and under no control from Royal Moore Toyota. Toyota made the decision to continue producing vehicles during the chip shortage by only providing one key on most models. We are constantly trying our best to get every customer the 2nd key they deserve, but we're at the mercy of Toyota Motor Company. We are struggling through this and can definitely understand your frustration and share it with you.

May 23, 2024

Great service by highly knowledgeable people. Treated with respect and honesty. Keep up rhe great service, it is greatly appreciated More

by sheldon_begley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

I had contact with Alex in Service, Kassidy regarding my windshield ding & outside surface scratches. Both were friendly, approachable efficient and professional. More

by ssdps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kassidy
May 22, 2024

Dealership is fine I’ve only been there for service. I really don’t have much to say outside of that. Last time I was there for a recall on my truck they didn’t fix the recall. Luckily Greg caught that More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024

I choose royal moore over the dealership closest to home because I have never had a bad experience and I am always treated with kindness and respect. They never try to sell me on anything and I can trust th More

by michellemuff91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rom
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Customer service and car maintenance at Royal Moore Toyota dealer Hillsboro are professional and friendly. More

by Ha Tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

It took a while to get my situation taken care of after several trips in More

by Kona2048bj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rom
3.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Oleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024

the service here is consistently superb. I also appreciate the Lyft transport to my service appointments More

by erik.adh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024

Thorough and professional… The timely service was appreciated. The communication and ongoing updates were well received. More

by jbg21762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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