Royal Buick GMC of Tucson

Oil change service I made an appt for Wed. 5/20/2020. I was greeted in a friendly manner as soon as I pulled into your service area. The service writer greeted me at o I made an appt for Wed. 5/20/2020. I was greeted in a friendly manner as soon as I pulled into your service area. The service writer greeted me at once and inquired about the service I wanted. He then directed me to the customer waiting area. My service was done in a timely manner (about 1 hour). The technician who worked on my car came in to tell me that my service was done and he checked over my Enclave and everything seems good. He directed me to the cashier who had my keys. I appreciated hearing from the Technician who worked on my car. Each contact I had with Royal Buick personnel was friendly. They thanked me for my business even though we are snowbirds. I only visit your dealership once a year when we are in Arizona. I recommend Royal Buick very highly! They are a friendly, professional business.. More

Wonderful customer service from the gentleman who greeted me, Eric, and the cashier ladies. Very kind and professional. Kept me updated the entire time. Thank you! me, Eric, and the cashier ladies. Very kind and professional. Kept me updated the entire time. Thank you! More

"in just a few words": fine. To write a 'review' of something is difficult because you must have something to compare it to. In this case, another dealer would be the obvious choi To write a 'review' of something is difficult because you must have something to compare it to. In this case, another dealer would be the obvious choice. I have had sales and service experiences with many dealers over the years. I cannot recall any that were really bad (probably because I would have quickly left and forgot them). I do have some good ones to consider, though, and will use them to rate relatively. McCadden (Buick, Cadillac dealer in Boulder, CO): was a solid 5 star and foundation for any judgments that I would make. Lawley Motors in Sierra Vista, AZ: gets only 4.4 stars because I had no opportunity to use their 'service dept' and the paperwork seemed overly stressing, way too complicated and confusing, and too expensive. However, sales personnel that I dealt with directly were knowledgeable and personable and the buying process fair and, in my opinion, very competitive. I would give them 5 stars. Royal Buick GMC of Tucson: 5 stars, So far, have had dealings with just about all functions of the dealership and can find no mention-able fault. My direct sales contact, Christian Heredia, was quick to respond to any request and made sure he was not missing something. If you are looking for a car and want to deal with someone who will let you feel comfortable while you find it, he's your man. More

Fantastic Customer Service Needed to get my rear A/C fixed in my GMC Acadia. I chose Royal based on their reviews. Much better than other GM dealers. Called and got an appoin Needed to get my rear A/C fixed in my GMC Acadia. I chose Royal based on their reviews. Much better than other GM dealers. Called and got an appointment within a few days. Brought my car in and met Evan my service adviser. Very courteous. They set me up with a loaner (an almost new 2020 GMC Acadia) and Susan did a great job with the paperwork. She even noticed I was retired military and told me to be sure to ask for the military discount. Evan kept me informed on the status of my repairs. He even let me know when they were finishing up so I could plan to get back and pick up my vehicle. Overall a great experience. Great customer service. I will return if I need future service. More

Met our specific needs. He was friendly and polite. Was knowledgeable about the vehicle. He was prompt in addressing our needs. He was very professional. knowledgeable about the vehicle. He was prompt in addressing our needs. He was very professional. More

Great job finding me the perfect car Thomas spent an amazing amount of time finding me the perfect car, and made sure I got the best deal available. Would highly recommend this young man Thomas spent an amazing amount of time finding me the perfect car, and made sure I got the best deal available. Would highly recommend this young man for your buying experience. More

New Denali Royal was one of the very best car dealerships I have dealt with. All the sales people, front staff and even the managers that you usually have to los Royal was one of the very best car dealerships I have dealt with. All the sales people, front staff and even the managers that you usually have to lose your temper with to get your price were very cordial. Scott came over before any dealing began and introduced himself and I started by saying that I don't deal well with the "back and forth" BS, Scott was ok with that. Thomas, the salesman was very knowledgeable about the Denali I was looking at and had a very pleasant approach, no pressure. More

Great salesperson. Really listened to what I wanted and kept me around the payments I wanted. Would recommend Chris to others. Great experience at royal kept me around the payments I wanted. Would recommend Chris to others. Great experience at royal More

5/13/20 Purchase / Visit They were great from start to finish in my purchase of a new automobile. First Class all the way from the time I arrived until the end when I left th They were great from start to finish in my purchase of a new automobile. First Class all the way from the time I arrived until the end when I left the lot with the car. Very informative and trustworthy. Great experience. More

Everything was so so so easy!!!If I hadn’t been running Everything was so so so easy!!! If I hadn’t been running my mouth and talking to everyone the whole process probably would’ve only taken an hour and Everything was so so so easy!!! If I hadn’t been running my mouth and talking to everyone the whole process probably would’ve only taken an hour and a half to two hours. This car buying experience was the best I’ve ever had by far!!! More