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Royal Buick GMC of Tucson

Tucson, AZ

4.8
1,358 Reviews
Welcome to Royal Buick GMC, Your Friendly Neighborhood Tucson Buick & GMC Dealer! Hey, Tucson! Looking for a car that's more than just four wheels? You've landed at the right spot. With over 40 years of selling cars to our Tucson community, we at Royal Buick GMC are more than just a family-owned dealership in Tucson; we're your neighbors, your go-to car experts, and your ultimate Tucson resource for all things Buick and GMC! Why Choose Us? Warranty Forever®: Yeah, you read that right. Most of our pre-owned cars come with a complimentary powertrain warranty that lasts forever. Peace of mind with no gimmicks. Hassle-Free Car Buying: Say goodbye to those cringy sales tactics. Our pricing is as transparent as a clean windshield. Non-Commission Sales Team: Our folks are here to help, not haggle. You get the same great experience end-to-end without the finance department middleman. Plus, they’ll take care of you after the sale with parts and service. We treat our customers like family and strive to deliver the highest standard of customer service. Service From Certified GM Technicians: Whether it's GMC Service or Buick Parts in Tucson, our techs are top-notch. Have a non-GM vehicle? Never fear. We have you covered there with some of the most experienced technicians in the Old Pueblo. Dealership Hours that Work for You: Monday-Saturday – because you deserve flexibility. Reviewed & Awarded: Our reviews and consecutive Dealer Rater Dealer of the Year wins showcase our dedication to customer satisfaction and the quality of our services. Inventory & Deals Tucson Buick Sales: Whether you're interested in the luxurious Enclave, the versatile Envision, the stunning Encore GX, or the all-new Envista, you’ll drive off in elegance. Tucson GMC Sales: Strong. Capable. Yours. Looking for Next-Generation Canyon, the capable Terrain, the dominant Hummer EV, the distinctive Acadia, or the powerful Yukon and Sierra models? There’s a GMC to fit your lifestyle and we can help you find it. Financing & Lease Deals: We make dollars and sense. Check back monthly for something new. Pre-Owned Cars in Tucson: Vetted, warrantied, and ready to roll. Extra Perks 72-Hour Buy Back Guarantee: Not the right fit? Bring it back. We Buy Cars: Got an extra ride? We'll take it, even if you’re not buying. GM Tire Price Match: Why shop around when you can settle with the best? In The Community As a family-operated dealership, we're not just in Tucson; we're a part of Tucson. In 1977, Paul Weitman acquired ownership of Tucson's Buick dealership, laying the foundation for the Royal Automotive Group. Today, we have expanded to include not just Buick, but also GMC, Cadillac, Lexus, Jaguar, Land Rover, MINI, and Kia, 7 service centers, and 2 collision centers. Proudly serving the Tucson, Oro Valley, Marana, Sahuarita, Sierra Vista, and Green Valley areas, we've seen generations of families drive off our lot, and we aim to continue this beautiful tradition. Look for us around town sponsoring local events and supporting local causes! Let's Connect! Got questions? We've got answers. Whether it's Tucson Auto Sales or Tucson Car Financing, our friendly staff is just a call away. Ready for a test drive? Book it. Need a quote? Get it. Visit Royal Buick GMC and experience the Royal Advantage for yourself. Discover why we have become the trusted choice for Buick and GMC vehicles in Tucson. We look forward to welcoming you to our dealership and providing an exceptional automotive experience that exceeds your expectations. Your Tucson Automotive Experience is just a click away. Discover the Royal difference today!
Contact Dealership

815 West Auto Mall Drive, Lot A

Tucson, AZ

85705

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Showing 1,358 reviews

August 30, 2024

Took my mom’s car in. Told me it was fixed. Wasn’t. Had to tow it back. Said they fixed it again. Module dragging on ground. Leaking fluid. Said he would pay for the tow. More

by Eanneskow
Purchase Time
Recommend Dealer
No
Employees Worked With
Other Employees : Jay Rau
Sep 03, 2024 -

Royal Buick GMC of Tucson responded

Thank you for sharing your experience with us. I understand your frustration regarding the service provided for your mom's car and the issues you encountered afterward. At Royal Buick GMC Cadillac, we strive to ensure that all our customers are satisfied with their service. I encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

Sep 05, 2024 -

Royal Buick GMC of Tucson responded

---9/5/24 Update: Hello, I have not seen that we got a response back from you and would really like the opportunity to learn more about the situation in more detail. Since we cannot find your contact information in the system based on your name Eannskow, it is very important that you email us at cmcoy@royaltucson.com as soon as possible. Please reply with your phone number so that we can contact you back and see what assistance we can provide.

August 28, 2024

We had a great experience working with Nick to buy our new to us car! He made the experience easy and went out of his way to help us with the logistics of the deal. More

by Izzykluball02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Traynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Royal Buick GMC of Tucson responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience working with Nick at Royal Buick GMC Cadillac. Our goal is to make the car buying process as easy as possible, and it’s fantastic to know that Nick went above and beyond to assist you with the logistics. We hope you enjoy your new vehicle, and we look forward to seeing you again for your future automotive needs! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

August 22, 2024

What a great experience has been working with you! ! With some unexpected things happening you handled everything to perfection, smooth and easy. Thank you and thank you again for saving us many headac More

by Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Royal Buick GMC of Tucson responded

Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that we could make your experience smooth and enjoyable. At Royal Buick GMC Cadillac, we strive to take the stress out of every transaction. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

August 22, 2024

We had the pleasure of working with Nick at Royal Buick. He went above and beyond to make the process of buying a car enjoyable and easy. He was professional friendly and made sure all our needs were met. T More

by Zephyrondabeach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Traynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Royal Buick GMC of Tucson responded

Thank you so much for the fantastic review! I'm thrilled to hear about your positive experience with Nick at Royal Buick GMC Cadillac. It’s wonderful to know that he made the car-buying process enjoyable and met all your needs. I truly appreciate your loyalty and recommendation. I look forward to welcoming you back for your next vehicle purchase! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

August 19, 2024

I recently had the pleasure of working with Nick Taynor when purchasing our 2021 GMC AT4. Start to finish he was incredibly helpful. He took the time to understand exactly what we were looking for and prov More

by Alyssa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Traynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Royal Buick GMC of Tucson responded

Thank you so much for your wonderful review, Alyssa! I'm thrilled to hear about your experience with Nick during your purchase of the 2021 GMC AT4. At Royal Buick GMC Cadillac, I strive to make the vehicle buying process as smooth as possible, and it’s great to know that Nick's expertise and attention to detail helped you feel confident in your decision. I appreciate your trust in us and look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

August 19, 2024

Jake was very helpful and understanding of what I was shopping for and price range. Buick worked with to purchase a well needed vehicle. More

by ani.oodham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Royal Buick GMC of Tucson responded

Thank you for your wonderful review! I'm so glad to hear that you found our team at Royal Buick GMC Cadillac helpful and understanding while you were shopping for your new vehicle. It’s great to know that we could assist you in finding the right fit for your needs. I look forward to seeing you again for any future needs! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

August 17, 2024

Stay away from this dealership! ! They will rub you blind!!!! They have sold me a broken, damaged brand new 2024 escalade (or it was used one??) Front right end is splitting, no edg More

by Udi love his new ram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jake Mullen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Royal Buick GMC of Tucson responded

Thank you for taking the time to share your experience. We aim to provide high-quality vehicles and services at Royal Buick GMC Cadillac, and I'm disappointed to hear about your concerns regarding your 2024 Escalade. Your feedback is important, and I encourage you to reach out to me directly so I can address these issues and find an appropriate resolution. I appreciate your feedback and hope to resolve this for you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

August 13, 2024

Una excelente Persona y muy buen servicio me busco la forma de poderme llevar un carro More

by Mario Vazquez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Royal Buick GMC of Tucson responded

¡Gracias por tu reseña! Apreciamos mucho tus amables palabras sobre el servicio que recibiste en Royal Buick GMC Cadillac. Nos alegra saber que pudimos ayudarte a encontrar el carro que deseabas. Esperamos verte nuevamente en el futuro. ¡No dudes en compartir tu experiencia con otros! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

August 13, 2024

Jose and the Manager Scott delivered the, hands-down, best dealer experience I’ve had. Both of these guys took the time to dive into my specific needs and what I was looking for. Felt amazing to leave th More

by Nathan Weigel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Royal Buick GMC of Tucson responded

Thank you so much for your amazing review, Nathan! We’re thrilled to hear that you had the best dealer experience with us at Royal Buick GMC Cadillac. It’s great to know that both Scott and our team took the time to meet your specific needs. We truly appreciate your recommendation and look forward to assisting you and your referrals in the future! Safe travels in your new vehicle! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

August 08, 2024

We had an alignment done on our 2018 GMC Canyon. Two months later i notice the outside right tire is nearly bald! I had it checked at another dealer as I was out of town. The alignment was way out a More

by bkb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Van Erem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Royal Buick GMC of Tucson responded

Thank you for sharing your experience with us, Brian. I understand your concerns regarding the alignment and tire issues with your 2018 GMC Canyon. It's disappointing to hear that you felt overlooked after reaching out to us. Your feedback is important, and we take it seriously, as we aim to provide the highest standards of service at Royal Buick GMC Cadillac. Please feel free to contact me directly to discuss this matter further so I can assist you. Thank you for your understanding. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

Aug 10, 2024 -

bkb responded

Hi Todd, I appreciate the team at RBG reaching out. It is unfortunate that I had to air my complaint publicly to get a response. Nevertheless, I appreciate your effort to contact me and listen to my concerns. After speaking, I believe we can continue to count on your team to get things done right for our vehicles. And when the service is not right, I am certain you will make it so. Kind Regards BKB

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