Royal Buick GMC of Tucson

I brought my truck in for an oil change and also had a light oil leak. I had them inspect the vehicle for the oil leak and was told that the oil pan and main rear seal was leaking oil. I mentioned that th light oil leak. I had them inspect the vehicle for the oil leak and was told that the oil pan and main rear seal was leaking oil. I mentioned that the oil leak was only about the size of a nickel and how could it be that it's a two type leak. All I was told is that it would cost in excess of $4,000.00 to fix both leaks. I then had an independent service station look at the undercarriage and they let me see where the leak was coming from. there was a tear drop of oil on both the oil drain lug and the rear main seal area. they wiped it down and checked the tightness of the drain plug, actually tried to tighten it some more and then lowered the vehicle of the lift. Since then and after more than a week gone by, lo and behold there is no more leak. It was as simple as that. the drain plug was the problem all along. I will be getting a new drain plug and seal soon. I just save myself over $4000.00. What rip offs. If you take your vehicle in there for service, you will deserve what you get! More

Thanks to Eddie Bryant for the outstanding customer service during our visit on 10/18/2013 (and on all service visits). Eddie is always professional, friendly and a pleasure to work with. See you on th service during our visit on 10/18/2013 (and on all service visits). Eddie is always professional, friendly and a pleasure to work with. See you on the next visit Eddie! More

On Monday August 19th my wife and I were returning home from an event at La Poloma. Just before turning right onto to Oracle Road we were rear-ended by another car. We had been waiting about 10 minutes f from an event at La Poloma. Just before turning right onto to Oracle Road we were rear-ended by another car. We had been waiting about 10 minutes for the police to arrive at the accident when a car pulled over and asked if anybody was injured. She explained that she had saw us earlier that day at Royal Cadillac dealership. Apparently she recognized my wife's dress. She was a very helpful to us during this stressful time. She called for a tow truck and got the personal information from two witnesses. She stayed with us for over an hour and then gave us a ride home. No small feat since we live in Saddlebrooke probably 20 miles from the accident. Jo was without question a "Royal" angel. She went above and beyond in delivering outstanding customer service and we are so grateful.. More

I had a great experience. Kyle took me from his dealership to another owned by the same company. I also had two toddlers with me who also had a fun time. I highly recommend his ad a sales associate dealership to another owned by the same company. I also had two toddlers with me who also had a fun time. I highly recommend his ad a sales associate! More

Excellent cistomer service. Curteous polite helpful & knowledgeable. Would bring my car back again & recommend this dealership to everyone I know. I AM TOTALLY SATISFIED thank you knowledgeable. Would bring my car back again & recommend this dealership to everyone I know. I AM TOTALLY SATISFIED thank you More

Saber went above and beyond to give us superior assistance in buying our Buick. We would recommend him as a very superior employee and will continue to come to the dealership because of the relati assistance in buying our Buick. We would recommend him as a very superior employee and will continue to come to the dealership because of the relationship we established through him. He helped us in the way that we expect of a Cadillac/Buick Dealership and we cannot give him a high enough score. More

First I have had my 2012 Cadillac CTS Performance vehicle for 9 months and I love the car (bought from Royal Cadillac). Have had zero issues with it to date. Well...that's not quite right, there is one cos for 9 months and I love the car (bought from Royal Cadillac). Have had zero issues with it to date. Well...that's not quite right, there is one cosmetic issue with the dash. I pointed it out to the service manager and he said he would address it but would need the car for a day - would need to pull the dash out to realign the front center speaker grill/trim piece. I am concerned about developing squeaks and he stated they can fix those should it arise. I decided not to have the repair done as the car has zero squeaks and I am not bothered too much by the misalignment. Second - I took the car in this time to have the oil changed, tire rotated plus fluid levels and tire pressure checked. I was told by my service advisor it would be 1 hour to 1 hour and 15 minutes. 45 minutes late the car was done with a total charge of $0 (Cadillac Premium Care). My total experience between buying the vehicle and my two visits for service has been outstanding. More