Royal Buick GMC of Tucson
Tucson, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,349 reviews
Service was as expected. The car was repaired and ready for pick up when promised. The loaned car was eceptional, clean full of gas and ready when promised. I purchase Cadillacs because of the expected q for pick up when promised. The loaned car was eceptional, clean full of gas and ready when promised. I purchase Cadillacs because of the expected quality and service. To date I have o problems with the SRX More
The sales consultants at Royal Buick conducted themselves in a professional manner, were knowledgeable about the vehicle which I selected and provided assistance and instruction throughout my car buying expe in a professional manner, were knowledgeable about the vehicle which I selected and provided assistance and instruction throughout my car buying experience. I'm a very satisified customer and would highly recommend Royal Buick to anyone considering the purchase of a vehicle. More
My husband I were undecided between a Buick Enclave and either Cadillac CTS or SRX. On Saturday, September 22, 2012, we drove 2 hours to your dealership to get the perspective and advice from a salesperson either Cadillac CTS or SRX. On Saturday, September 22, 2012, we drove 2 hours to your dealership to get the perspective and advice from a salesperson. We entered the Royal car lot in the Automall and a salesperson came out to greet us. I believe his name was Mike, but not sure, a gentleman 50-60 years old. We test drove the Enclave around the block and when we returned to the lot our salesperson went inside and didn't come back out until we started looking closely at a CTS. Two salespeople came out during this time to ask us if we needed help. We thought we were working with someone so we declined their assistance. Eventually our sales rep came out and he let us test drive the CTS around the block. We asked about the 0% financing and he only said we had to qualify. We had questions about the SRX when we returned to the lot and he told us, "You're going to have to make up your mind about what kind of car you want. We can't test drive cars all day." We were shocked! Our sales rep didn't know about any of the features of any of these three vehicles, and he didn't want to find out answers to our questions. We left the lot and went to the Lexus dealership where we were greeted with a courteous and knowledgeable sales rep. I hope the salesman that was on the lot that day has decided to move on because he didn't represent your business very well. The next weekend we were in Phoenix and bought a 2012 SRX from Coulter Cadillac. The treatment we received at Coulter was outstanding. More
I was plesed to get an appointment the next day. Problem with clock. Estimated two hour wait. After one hour Mike told me the radio had to be replaced and that I would be given a loaner and that the car w with clock. Estimated two hour wait. After one hour Mike told me the radio had to be replaced and that I would be given a loaner and that the car would be ready the next day. Pleasant surprise, since when we bought the car Jim told us they didn't offer loaners. That was a disappointment since Lexus (our previous car) did. In the end it all worked out as a pleasant experience. More
Awesome experience. The people were friendly, knowledgeable, and willing to help us get the best deal. They went out of their way to get us the exact vehicle we wanted from over 100 miles away. knowledgeable, and willing to help us get the best deal. They went out of their way to get us the exact vehicle we wanted from over 100 miles away. Completion of paperwork was smooth, quick, and efficient. The tour of the maintenance facility and meeting of the Service Manager put our minds at ease for future services. Wonderful team to work with that bring great credit to the automotive sales industry. More
I am moving to Oro Valley and drove from Renton Washington where we had just sold our house to see the house we had just bought. During the drive the windshield developed a crack from the passenge Washington where we had just sold our house to see the house we had just bought. During the drive the windshield developed a crack from the passenger side to just beyond the middle of the windshield. Our car was leased from the Cadillac dealer in Bellevue Washington and since I needed to find a dealer in the Tucson area, Royal was the obvious Choice. I was lucky to get Chad Drury as my Service Advisor as he provided the kind of service that mdst people only dream about. He took over and got the OK to replace my windshield, ordered the windshield (which came in early) and replaced it in time for our trip back to Renton Washington so we could complete our move down to our new house in Arizona. More
Saber was excellent to work with. Very knowledgeable about the SRX. Took us on 2 test drives and answered our questions on the many features. John was helpful using his contacts to get the trade in valu about the SRX. Took us on 2 test drives and answered our questions on the many features. John was helpful using his contacts to get the trade in values for our 2 cars and getting us the price of our new vehicle. A very easy car buying experience. Everyone was friendly and helpful. More
MY WIFE AND I WERE VERY SATISFIED WITH JIM BECAUSE HE TOOK THE TIME TO CALL US TWICE ON THE PHONE AND ASSUREED US HE WOULD GIVE US A PRICE FOR A GMC TAT WE COUOD AFFORD. HE WAAS VERY FRIENDLY AND PROFESS TOOK THE TIME TO CALL US TWICE ON THE PHONE AND ASSUREED US HE WOULD GIVE US A PRICE FOR A GMC TAT WE COUOD AFFORD. HE WAAS VERY FRIENDLY AND PROFESSIOAL WITH US AND ANSWERED ALL OF OUR QUESTION. GREAT GUY More
Mike has provided superb support for me every time I have been to you for service. I have been a GM buyers for the last 40 years throughout CA, Ks and AR and I have never had as good service anywhere. My u been to you for service. I have been a GM buyers for the last 40 years throughout CA, Ks and AR and I have never had as good service anywhere. My uncle was a Buick dealer in BEthesda, MD and Never had that good service from him when I was in his area. You are to be congratulated on service department overall. More
Just wish you were closer to Green Valley. Other than the distance to your dealership, we have always had great service and appreciate the comfortable waiting room. The fact that you offer drinks and fo the distance to your dealership, we have always had great service and appreciate the comfortable waiting room. The fact that you offer drinks and food is appreciated also. More