Royal Buick GMC of Tucson

Daniel was a pleasure to work with. Through absolutely no fault of his own, Daniel turned a bad buying experience into an excellent one. Royal Cadillac is lucky to have an employee with Through absolutely no fault of his own, Daniel turned a bad buying experience into an excellent one. Royal Cadillac is lucky to have an employee with such a high level of integrity. Rick Marreale was also a pleasure to work as he was very knowledgeable when it came to the financial side of the buying experience. Kevin Cravo did an excellent job of taking care of us through the buying experience. More

Great experience Kim was super knowledgable. She was very friendly. Kim helped us make the right choice for our family. We would definitely recommend her to friends an Kim was super knowledgable. She was very friendly. Kim helped us make the right choice for our family. We would definitely recommend her to friends and family. More

GMC Canyon Had a great experience at Royal. The staff was helpful and friendly and I didnt feel pressured to buy. Found the vehicle i wanted for a good price. Had a great experience at Royal. The staff was helpful and friendly and I didnt feel pressured to buy. Found the vehicle i wanted for a good price. More

Great Experience I highly recommend Royal Buick GMC Cadillac and particular Katrina Heredia. Last year we purchased one vehicle working with Katrina and were very impr I highly recommend Royal Buick GMC Cadillac and particular Katrina Heredia. Last year we purchased one vehicle working with Katrina and were very impressed with her vehicle knowledge, follow through and low pressure approach. We found her to be both very personable and trustworthy. Therefore, when it came time to change out our second vehicle we immediately contacted Katrina for her help. As expected she was responsive and helpful, as was the sales manager, Mike Sitzman. Both did everything possible to find us the right vehicle at the right price, but much to our regret, the Buick, GMC line up did not contain a vehicle that met all our criteria and so we eventually selected a different make and model than we had been considering at Royal. We are satisfied with our new vehicle but in our opinion the overall transaction experience in no way matched that of our previous purchase with Royal and Katrina. So when it comes time for the next vehicle I hope that we can do business again with her. She is truly a delight to work with and I recommend her without reservation. More

Purchase of 2007 Cadillac My purchase of the 2007 Cadillac was handled very professionally by both Daniel Henderson and the sales manager Dan. I will recommend my friends to t My purchase of the 2007 Cadillac was handled very professionally by both Daniel Henderson and the sales manager Dan. I will recommend my friends to them and Royal in the future. This is my second car purchased from Royal and it will be my retailer of choice in the future. More

Seamless transaction There are several good reasons why this is our third purchase from Kim. She is probably the easiest and most efficient salesperson we have ever had th There are several good reasons why this is our third purchase from Kim. She is probably the easiest and most efficient salesperson we have ever had the experience to know. She gets answers, returns calls and sets up all the transactions between the customer, outside vendors and dealership service personnel. You never have worry that Kim is not taking care of your interests. More

Great Experience I feel very confident in my purchase of my new Buick Encore thanks to Kim. She went out of her way to make sure I felt comfortable with this selectio I feel very confident in my purchase of my new Buick Encore thanks to Kim. She went out of her way to make sure I felt comfortable with this selection. While I probably won't need another vehicle for a while I know that I would definitely pick Kim to be my future salesman. More

It was EASY. I came in by myself just to get a feel of what I was thinking about buying was what in fact the vehicle that both my wife and I would want. That cho I came in by myself just to get a feel of what I was thinking about buying was what in fact the vehicle that both my wife and I would want. That choice as it turned out would not have satisfied my wife. At that moment, Kim suggested that maybe I look at a certified used Cadillac SRX. Color was right, the one option that my wife wanted was there and Kim said "take it home let her see it." I did, and in about an hour we were back with the titles and the two vehicles that we wanted to trade. The dealer ship, everyone we dealt with took care of us from the amount given us on the trade ins to showing us everything we needed to know about this beautiful vehicle. Thank you all. Tony More

Great Experience We worked with 2 sales people, Kim & Van, since Kim was sick on our second visit. Both were helpful, courteous, and made sure they answered all our qu We worked with 2 sales people, Kim & Van, since Kim was sick on our second visit. Both were helpful, courteous, and made sure they answered all our questions even though this took a lot of time. They wanted to make sure we had a good experience with Royal, which we did. I really liked the non-pressure atmosphere which was a refreshing change from other dealers we visited. More

Great Day for a deal We were well pleased with all the help we were given. I emailed Royal Cadillac and let the Sales Manager know our circumstances. Received a call in a We were well pleased with all the help we were given. I emailed Royal Cadillac and let the Sales Manager know our circumstances. Received a call in a few minutes from Kim Miller. She worked with us on the phone an we Made an appointment. Kim was very Friendly and Knew her business. They (Mike) got our payment to where we needed them and Paul worked our paper work done fast. After Kim Gave my wife a dozen of red roses for Mothers Day then we drove away in our new car. Royal Cadillac is a Great place to do business. More