Back

Royal Buick GMC of Tucson

Tucson, AZ

4.8
1,427 Reviews
Welcome to Royal Buick GMC, Your Friendly Neighborhood Tucson Buick & GMC Dealer! Hey, Tucson! Looking for a car that's more than just four wheels? You've landed at the right spot. With over 40 years of selling cars to our Tucson community, we at Royal Buick GMC are more than just a family-owned dealership in Tucson; we're your neighbors, your go-to car experts, and your ultimate Tucson resource for all ...
Contact Dealership

815 West Auto Mall Drive, Lot A

Tucson, AZ

85705

Directions

By Type

Showing 1,427 reviews

October 06, 2016

At first good then horrific ! Really. Those smiles are fake Buick Royal is the worst dealership I have ever worked with in my life. I have worked with Royal Kia, Isuzu, Land Rover; all fantastic ! I believe More

by Oh you know who I am
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ahmad El Farmaoui
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lead service person was nice.
Oct 17, 2016 -

Royal Buick GMC of Tucson responded

Hi, Thank you for the feedback, we are so sorry that you had a bad experience. However, the problem you experience with your car was a safety feature which prevents the engine from damaging itself when presented with abnormally adverse conditions ( like 115 degree weather going uphill in the mountains for an extended period of time). Unfortunately, there is not much else we can do to fix the vehicle because it is not broken. If there are any more concerns that you may have please contact our General Sales Manager, Kevin Cravo, at kcravo@royaltucson.com

More
October 05, 2016

Dan Ivey inspires confidence When buying a car, especially a new one, you usually go home exhausted and feeling at least a little deflated. Not this time. We purchased a new XT5, More

by Peter Bibbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Ivey
Oct 06, 2016 -

Royal Buick GMC of Tucson responded

Thank you for the wonderful feedback and love the picture!! Dan and Krysta make an awesome team, they really work well together. At Royal we want to make sure that you walk away feeling great about your purchase, which is why we will work with you 100% all the way! If there is anything else that we can do for you in the future, please come back and see us again!

More
October 01, 2016

Purchase used Escalade I flew out to Royal Buick GMC Cadillac from Los Angeles & Dan & Time were great, their description of the used Escalade was incredibly accurate, the v More

by Larry F
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Ivey, Tim Funderburg
Oct 03, 2016 -

Royal Buick GMC of Tucson responded

Thank you for the feedback! Tim is great and for being fairly new, he really knows his stuff when it comes to all the vehicles that we have on our lot. Not to mention, he is very tech-y so if you have any questions about the technology in your vehicle, Tim is your go-to person! Dan is also great;very patient as well! If there is anything else that we can help you with, please come back and see us again! Also, if you need your car serviced to keep us in mind!

More
September 29, 2016

Kim Millers salesmanship We were impressed with Kim's knowledge of the vehicles we looked at. And the absence of high pressure sales. She was courteous, and attentive with o More

by Ronald Gaarder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Miller
Sep 30, 2016 -

Royal Buick GMC of Tucson responded

Thank you so much for the wonderful feedback!! Kim is amazing and she is very knowledgeable in what she does! We are very lucky to have such a wonderful sales consultant like her. If there is anything else that we can assist you with in the future please come back and see us again.

September 28, 2016

Excellent experience!! Krysta gave me the best service & attention l have ever received! Anytime I have any questions they are here to answer them for me. It's the best car More

by Mayabele31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krysta Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Munroe
Sep 28, 2016 -

Royal Buick GMC of Tucson responded

What a gorgeous car!! Krysta is great!! For how new she is, she really knows the product(s) really well, like the back of her hand. If there is anything else that she can assist you with, please feel free to contact her!

September 25, 2016

Purchase of '17 Acadia from Derek My husband & I recently moved to the Tucson area and were seeking a new vehicle. We were fairly certain that we would purchase a 2017 Ford Edge. As More

by Cheryl McClellan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Deckens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2016 -

Royal Buick GMC of Tucson responded

Derek is great; he is one of our best sales consultants actually! We couldn't be happier that you had a good experience with him and our dealership. He always wants to make sure that you are 100% taken care of! Which is why he always gives his best and goes above and beyond. If there is anything else that he or anyone else can help you with in the future, please come back and see us. Thank you for the wonderful feedback!

More
September 24, 2016

5 STAR Experience From the first contact with Kim Miller we knew we had a very personable & professional sales lady. We live about 80 miles from Tucson so she sent us More

by B&B's XT5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Miller
Sep 28, 2016 -

Royal Buick GMC of Tucson responded

Thank you so much!! Kim is great, she really knows the products inside and out. She will go above and beyond to make sure that her customers are well taken care of.Not to mention she is the greatest person to work with when it comes to technology in vehicles. You were certainly in good hands! If there is anything else that we can help you with in the future, please come back and see us!

More
September 24, 2016

2010 Jeep Liberty Krista Diaz was very helpful and knowledgeable about the Jeep I was interested in. The experience was less stressful than anticipated. Thanks for all More

by Dianna Milburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krysta Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2016 -

Royal Buick GMC of Tucson responded

Love the picture with the sunset in the background! Nice looking Jeep too!!! Krysta is amazing! For how new she is, she is really quite knowledgeable. If there is anything else she can help you with, please feel free to reach out.

September 22, 2016

Enjoyable purchase Andrew Caviglia made this car purchase an enjoyable experience. He led me right to the car that fit my needs exactly and I purchased it at a price th More

by Dwight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ivey, Andrew Caviglia
Sep 28, 2016 -

Royal Buick GMC of Tucson responded

Thank you so much for the feedback!!! What a great photo of the two of you! We are so happy that you had a wonderful experience with Andrew at Royal. He is great! He will go out of his way to make sure you are 100% accommodated and taken care of. Dan Ivey is also great!! Well, be sure to come back and see us anytime, especially if you have any questions. Thank you again for the feedback.

More
September 20, 2016

It was awesome Everyone was helpful kind and respectful. Finance worked hard to get us the best deal they could with our credit challenges. We very much appreciate t More

by Pam's awesome truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Miller
Sep 21, 2016 -

Royal Buick GMC of Tucson responded

Thank you for the wonderful feedback!!! LOVE the photo! We are so happy that everything went smoothly and efficiently! We will make sure that you are taken care of from beginning to end with you deal. And if you have any additional questions even after leaving the dealership, we are always here so please come back and be sure to let us know!

More
...
129
...