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Royal Buick GMC of Tucson

Tucson, AZ

4.8
1,416 Reviews
Welcome to Royal Buick GMC, Your Friendly Neighborhood Tucson Buick & GMC Dealer! Hey, Tucson! Looking for a car that's more than just four wheels? You've landed at the right spot. With over 40 years of selling cars to our Tucson community, we at Royal Buick GMC are more than just a family-owned dealership in Tucson; we're your neighbors, your go-to car experts, and your ultimate Tucson resource for all ...
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815 West Auto Mall Drive, Lot A

Tucson, AZ

85705

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Showing 1,416 reviews

September 14, 2016

Great experience with a major purchase This was my first day in looking to buy and I was not sure just what I wanted in a new car. Krysta was very knowledgeable and helpful in giving us o More

by happy lady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ivey, Krysta Valerio
Sep 15, 2016 -

Royal Buick GMC of Tucson responded

LOVE THE PICTURE! We are so happy that Dan and Krysta were able to assist you with finding a car that you loved! We believe that our customers should have the best experience possible when they come and visit our dealership. Krysta is very knowledgeable!! The fact that she is so new, she really has done her research with all the products. Please come back and see us again if there is anything that we can assist you with again! Thank you so much for the feedback!

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September 10, 2016

Our experience with Royal Cadillac My husband & I went to Royal Cadillac just to do a test drive an then evaluate between Cadillac and other high end dealers. Derek Deckens was so know More

by mpelletier
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Deckens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Sitzman, Sales Manageer, Dan Ivey
Sep 13, 2016 -

Royal Buick GMC of Tucson responded

Thank you so much for your feedback! Derek is great! He will really go above and beyond to make sure your experience here with us is top notch. Not to mention, he does know a lot about the product, so if you have any question he is the person to come see. We couldn't be happier to know that you did have a good experience here with us and you walked away with a XTS that you love! Please come back and see us again and be sure to get your car serviced here with us too. We love seeing familiar faces!

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September 03, 2016

Great experience!! Brandon and Krysta were an amazing team, one of the best car buying experiences we've ever had. Thank you so much for helping us! More

by KariMidd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brown, Krysta Valerio
Sep 06, 2016 -

Royal Buick GMC of Tucson responded

What a lovely photo!! And what a great looking vehicle! Krysta and Brandon are fairly new and yet they have learned so much in a few weeks time, very knowledgeable sales consultants. We love putting our customers first and making sure they are well taken care of. If there is anything else that we can do for you, please let us know! Also, if you ever need your car serviced too, we are here, ready and available to do so!

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August 30, 2016

Awesome Experience The whole experience dealing with Andrew and the entire staff was truly incredible! I am very much looking forward to my dealings with the Service an More

by JBBlues
Recommend Dealer
Yes
Employees Worked With
Andrew Caviglia
Aug 31, 2016 -

Royal Buick GMC of Tucson responded

Thank you for your feedback! It is very much appreciated! Also, what a great picture!! Andrew is very nice, and he's very knowledgeable in the certain products that we have here at Royal. He is certainly the person to go to when you want to learn more about the vehicles we have here. Not to mention our Parts dept is great too! If there is anything else you need help with, please come back and see us. We are always here to help!!

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August 29, 2016

Every one is friendly and helpful. I was Krista first sale which made the whole experience a lot of fun. She did a great job. If I hear of anyone looking to purchase I will send them More

by Dancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krysta Valerio
Aug 31, 2016 -

Royal Buick GMC of Tucson responded

Thank you so much for the wonderful feedback and what a lovely photo!! We are so lucky to have Krysta here at Royal Automotive. She is truly one of a kind. That is so nice, we will certainly be sure to let her know. Thank you so much again for the feedback, if there is anything else that we can do for you please let us know.

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August 28, 2016

REspect We were treated with great respect by our sales consultant, Derek Dickens. Derek explained in great detail each procedure in our purchasing steps. My More

by kcassell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : We did not meet with any of the above. We did meet with Derek Deckens, Mike Sitzman, Pul Juell, and Andrew Cviglia
Aug 29, 2016 -

Royal Buick GMC of Tucson responded

Derek is amazing! He really does go above and beyond for his customers and he is very genuine. We are so glad to hear you had a great experience with Royal Buick! We don't believe in pressure or hassle. We want you to be very comfortable during your car buying experience with us here at Royal. Please come back and see us again, if there is anything that we can do for you in the future. Thank you for the feedback.

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August 24, 2016

best service ever, very helpful I WAS VERY PLEASED WITH SERVICE , EXCELLANT !!! THEY WERE VERY FAIR , FIANANCING WAS ALSO EXCELLANT , VERY HELP , GOOD ADVICE, BEST CAR DEALER IVE B More

by gilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Deckens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2016 -

Royal Buick GMC of Tucson responded

Thank you so much for the feedback! We are so happy that Derek was able to help you in finding the right car for you!! If there is anything else that we can help you with, please come back and see us again.

August 20, 2016

Excellent experiance Kim Miller was knowledgeable and very helpful throughout the entire process. The vehicles were in pristine condition for the test drives. I would abso More

by Jfer22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Miller
Aug 22, 2016 -

Royal Buick GMC of Tucson responded

Thank you so much for the feedback!! Kim is great and is very knowledgeable indeed! We want to make sure when you are here with us that your experience is the best. If there is anything that we can help you with in the future, please come back and see us again!

August 20, 2016

Very good Everyone that I delt with was very professional and helpful. The time it took from start to finish was a little longer than pervious experiances I've More

by JustinL09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Juell and Mike Sitzman, Kim Miller
Aug 22, 2016 -

Royal Buick GMC of Tucson responded

Thank you for the wonderful feedback! Our number 1 goal here is to make sure that you are treated with the utmost respect and that goes with any of our customers! We take pride when our customers can walk away feeling great about their experience with us here at Royal. We are always here to answer any questions that you may have; if there is anything else that we can help you with please let us know!!

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August 19, 2016

My first car shopping experience was great here! Financing my first car without the help of my parents seemed like a daunting process until I came to Royal automotive. Andrew, Ali and Eddie made the More

by Mjh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Caviglia
Aug 22, 2016 -

Royal Buick GMC of Tucson responded

Love the picture!! We really tried to make sure that your experience was top notch and easy! Buying/Financing a car can really be tedious and a long process. We are so happy that you had a great experience overall though! If there is anything else that we can do for you in the future, please let us know. Thank you so much for the feedback!

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