Royal Buick GMC of Tucson

EXCELLENT EXPERIENCE Going to a car dealership is not one of our favorite things to do. Too much high pressure. However, Royal was nothing like that at all. Dave Hoffma Going to a car dealership is not one of our favorite things to do. Too much high pressure. However, Royal was nothing like that at all. Dave Hoffman in particular was wonderful. He listened to our needs, didn't try to pressure us into something we didn't want and was thorough in his explanations. A true professional. The entire environment was very professional and friendly. We will go back to Royal for our next car; they made us believers that buying/leasing a car doesn't have to be a terrible experience. Kudos to the company for hiring and keeping professionals that listen to the customer. More

Our new Cadillac ATS We are very happy with the purchase of our new Cadillac ATS from Kim Miller. Kim was very friendly and helpful to us explaining all the new features We are very happy with the purchase of our new Cadillac ATS from Kim Miller. Kim was very friendly and helpful to us explaining all the new features of the car to us. She took us on a test drive which let us know how the car handled and rode. SHe worked with us to come to an agreement. The whole relationship was very pleasant. Our experiences with Royal go back to when we bough our first Buick a 1994 Regal Sport Coupe. Then we worked with John Young who is retired now, Royal Buick Cadillac has been good to us. We would reomend Kim and Royal Cadillac to our friends More

Professional, attentive, no pressure Rachel was great helping us identify a few cars to start researching. When we showed up at the dealership, Rachel was off, but Kim stepped in and help Rachel was great helping us identify a few cars to start researching. When we showed up at the dealership, Rachel was off, but Kim stepped in and helped us look at several vehicles. Very gracious and patient with us. The whole experience was effortless, and we will certainly take a close look at Royal when it's time to buy another car. More

Royal is the best! This was the easiest and most rewarding car buying experience that I've ever had! Some unexpected mechanical issues with my previous vehicle caused m This was the easiest and most rewarding car buying experience that I've ever had! Some unexpected mechanical issues with my previous vehicle caused me to shop, so I was anxious and apprehensive about the whole process. From the very moment I stepped foot onto the Royal car lot I felt at ease, and I was given true VIP treatment. Tim patiently helped me browse through different car choices on the lot and Kim assisted me in my ultimate decision to purchase a new Buick. Kim did a thorough job explaining the features of the vehicle I was interested in and handled my barrage of questions like a pro! She worked tirelessly to ensure I was given the best deal possible (and it was a better deal than I ever expected). Kim was genuine, caring, honest, and a pleasure to work with through the entire process. I was given an excellent offer on my trade-in and the finance paperwork was a breeze. I would highly recommend the Royal dealership to friends, family, and anyone else looking for a new or used vehicle! More

Royal Treatment We were treated as if we were purchasing the "Top of the line vehicle at the top of the line price" even though our purchase was used and not one of " We were treated as if we were purchasing the "Top of the line vehicle at the top of the line price" even though our purchase was used and not one of "Royal's" Brand names. We are an "older" couple and have never experienced the type of SUPERB presentation and automobile buying procedure accomplished by our salesman (Derek) and the staff at Royal. Derek was so very professional and helpful. The time he spent explaining our vehicles operation after all the business procedures and paperwork was done (which Paul was a great help too) was above and beyond the call of duty. Thank You Royal! The Mullers More

Excellent Kim, Fernando and Paul, "the finance guy", were very courteous, friendly and easy to buy a vehicle from. We had not bought a vehicle in 9 years and we Kim, Fernando and Paul, "the finance guy", were very courteous, friendly and easy to buy a vehicle from. We had not bought a vehicle in 9 years and we were pleasantly surprised at how easy these three good people made it for us. More

New Encore Everyone was exceptionally helpful and friendly. Kim and the entire team were great! Kim was honest and easy to talk to. She did a great job pointi Everyone was exceptionally helpful and friendly. Kim and the entire team were great! Kim was honest and easy to talk to. She did a great job pointing out the features of the vehicles that I test drove. Rachel assisted with the paperwork and showing me the service department. Royal has very courteous employees from sales through appraisal, finance (Paul Juell) and service (various people). George did a great job showing me the ins and outs of the vehicle. Both my husband and I look forward to continued experiences with Royal; including service visits for both our GM vehicles. My first service visit will be next week. Lynda Treat-Clemons More

Great service department I would certainly recommend this dealership, but I would add a buyer beware of typical salesman temperament. We all have our good and bad days and we I would certainly recommend this dealership, but I would add a buyer beware of typical salesman temperament. We all have our good and bad days and we may have caught our dealer on a bad one. I am a firm believer in treating the customer with respect and genuine interest, that is not what we received. We went in without the intention of purchasing but fell in love with our Acadia and decided to purchase it. We are happy overall with our purchase. I would like to add that the service department was on point and extremely friendly. Manager Marty had impeccable customer service skills and I am happy to say we will return to the service department to have our vehicle maintained in the future. More

GMC is our favorite Our experience was wonderful, not only did Kim work late a couple of days, she was very engaged and made sure we were satisfied. All of the folks we w Our experience was wonderful, not only did Kim work late a couple of days, she was very engaged and made sure we were satisfied. All of the folks we worked with were amazing and it's easy to see they pride themselves in their job. Thank you GMC family More

Courteous Professionalism Without High Pressure Derek Deckens was most courteous, attentive, and knowledgeable. His friendly, honest demeanor made my experience at Royal enjoyable and fulfilling. He Derek Deckens was most courteous, attentive, and knowledgeable. His friendly, honest demeanor made my experience at Royal enjoyable and fulfilling. He asked the right questions and gave the right answers. I would recommend him without reserve. Other members of the staff and management whom I met were equally courteous and professional. More