Royal Buick GMC of Tucson

Sales CONSULTANT Our sales consultant was very professional and friendly. We enjoyed working with him on the car we purchased.Tim has great people skills and a sense o Our sales consultant was very professional and friendly. We enjoyed working with him on the car we purchased.Tim has great people skills and a sense of humor. If we were to look for another car from Royal we would be sure to ask for Tim to be our sales consultant.Royal took good care of us. More

No pressure sales experience Loved how Kim Miller and everyone else at Royal answered all our questions and concerns. There was no pressure to buy a more expensive model, or even Loved how Kim Miller and everyone else at Royal answered all our questions and concerns. There was no pressure to buy a more expensive model, or even a particular model. My husband and I felt that we could make a decision and not feel like our salesperson was forcing us. Plus the roses were a nice surprise. I highly recommend Royal Auto Mall and Kim Miller. More

First time car buyer-Loved the experience I have to start off by saying what an amazing person Rachel is. I originally had a '08 Toyota Corolla and to be honest there wasn't anything really wr I have to start off by saying what an amazing person Rachel is. I originally had a '08 Toyota Corolla and to be honest there wasn't anything really wrong with it and I wasn't even in the market for a car. So, one day I was looking online on the Royal inventory (just for fun) and found the car I wanted. At first I wasn't sure if I really wanted it, but then I sat down in the driver’s seat and fell in love. Rachel was so sweet and really thorough about all the features and specs on the Corolla, though I was still unsure if it was something I truly wanted. Rachel kept in constant contact with me and told me if I had any questions at all, to call her. She really did care about me and wanted to make it known that she was there for me if I needed anything at all. To be honest it was a very big move for me, since this was the first time buying a car at 24 years old. I wanted to make sure I had all the variables and ducks in a row. The next day I decided to go ahead and buy the car. Plus it had everything I could ever want and besides it was a newer version of my old car and I loved it! Rachel was so patient, kind, knowledgeable and hands down would recommend her to others who might be in the market for a car. Not to mention it was painless and not as scary as I thought it would be. Rachel made me feel so comfortable during the process that my nerves went away. Rachel is amazing and an all-around wonderful person & Sales Consultant. To conclude, if I had to do the whole process again, I would, especially with Rachel. I couldn't be happier with my Corolla!!! More

Great car, great care! I was "just looking", but at first sight I felt I had come across a great car and a great value. Then there was Kim...who took me from just looking to I was "just looking", but at first sight I felt I had come across a great car and a great value. Then there was Kim...who took me from just looking to feeling comfortable with what the daunting decision to purchase a great vehicle. Kim was confident yet not overbearing helping me through the process with me in mind. Thank you Kim; I love my car! More

Very pleasant we bought a new 2017xt5. Daniel went out of his way to help us and make sure all went smooth. he even canceled a Dr.'s appointent to stay and make s we bought a new 2017xt5. Daniel went out of his way to help us and make sure all went smooth. he even canceled a Dr.'s appointent to stay and make sure we had anything we needed. I would recomend him to anyone as there sales person. Every one else was very nice also.. You are lucky to have someone like Daniel on your staff. Kenna Salazar More

Fairly effortless The entire process was fairly effortless. It always takes so much time to purchase a car, but as far as what we had to do, it wasn't much more than d The entire process was fairly effortless. It always takes so much time to purchase a car, but as far as what we had to do, it wasn't much more than decide which vehicle we wanted, then wait for paperwork to go through! More

Daniel was a pleasure to work with. Through absolutely no fault of his own, Daniel turned a bad buying experience into an excellent one. Royal Cadillac is lucky to have an employee with Through absolutely no fault of his own, Daniel turned a bad buying experience into an excellent one. Royal Cadillac is lucky to have an employee with such a high level of integrity. Rick Marreale was also a pleasure to work as he was very knowledgeable when it came to the financial side of the buying experience. Kevin Cravo did an excellent job of taking care of us through the buying experience. More

Great experience Kim was super knowledgable. She was very friendly. Kim helped us make the right choice for our family. We would definitely recommend her to friends an Kim was super knowledgable. She was very friendly. Kim helped us make the right choice for our family. We would definitely recommend her to friends and family. More

GMC Canyon Had a great experience at Royal. The staff was helpful and friendly and I didnt feel pressured to buy. Found the vehicle i wanted for a good price. Had a great experience at Royal. The staff was helpful and friendly and I didnt feel pressured to buy. Found the vehicle i wanted for a good price. More

Great Experience I highly recommend Royal Buick GMC Cadillac and particular Katrina Heredia. Last year we purchased one vehicle working with Katrina and were very impr I highly recommend Royal Buick GMC Cadillac and particular Katrina Heredia. Last year we purchased one vehicle working with Katrina and were very impressed with her vehicle knowledge, follow through and low pressure approach. We found her to be both very personable and trustworthy. Therefore, when it came time to change out our second vehicle we immediately contacted Katrina for her help. As expected she was responsive and helpful, as was the sales manager, Mike Sitzman. Both did everything possible to find us the right vehicle at the right price, but much to our regret, the Buick, GMC line up did not contain a vehicle that met all our criteria and so we eventually selected a different make and model than we had been considering at Royal. We are satisfied with our new vehicle but in our opinion the overall transaction experience in no way matched that of our previous purchase with Royal and Katrina. So when it comes time for the next vehicle I hope that we can do business again with her. She is truly a delight to work with and I recommend her without reservation. More