Royal Buick GMC of Tucson

Fantastic!! Dave Hoffman was very informative about the Cadillac we bought. It was a very nice and enjoyable experience we had at the dealership. My wife and I ha Dave Hoffman was very informative about the Cadillac we bought. It was a very nice and enjoyable experience we had at the dealership. My wife and I have become a loyal customer because of the hospitality we received from everyone we met. More

Wonderful Experience of Buying a Car We had the best experience on this car purchase. We were treating with such kindness and importance. Krista has been a pleasure to work with. She We had the best experience on this car purchase. We were treating with such kindness and importance. Krista has been a pleasure to work with. She has such a graceful presence working with people. Dan and Rick both were just as wonderful to work with as well. Zero pressure and tons of helpfull info provided to us. Love my Escalade. More

better than 5 stars Never before have received a better experience in a vehicle purchase. My sales person was Fernando Rodriguez, but from what i have seen at the dealers Never before have received a better experience in a vehicle purchase. My sales person was Fernando Rodriguez, but from what i have seen at the dealership, the entire staff is professional. other dealerships should follow Royal Buick GMC'S protocol"s on customer service, I set my criteria and not only did they meet it, they surpassed it, thank you Fernando and Royal Buick GMC More

Wonderful and refreshing . Our experience with buying our car at Royal was absolutely amazing. Krysta Diaz met us with a warm smile and the assurance that it was her goal to mak Our experience with buying our car at Royal was absolutely amazing. Krysta Diaz met us with a warm smile and the assurance that it was her goal to make this the best car buying experience we had ever had. And it was. She listened to what we liked and what we didn't like and the deal they worked out for us was perfect. No hassle. Just friendly and sincere customer service. What a refreshing experience. We will recommend Royal to anyone looking for a great car buying experience. Thanks, Krysta, Dan and Rick! And the roses are spectacular! We've bought many cars over the years. Never have I received a gift of beautiful red roses as a thank you. Other dealers in Tucson should take notice. More

fast easy complete thorough satisfying Everything about this transaction was handled professionally, concise, and thoroughly with our best interest in mind. Communication was key and fas Everything about this transaction was handled professionally, concise, and thoroughly with our best interest in mind. Communication was key and fast. Royal is a professionally run business and sales personnel are extremely customer oriented. More

Very good! Such nice and friendly people. Not pushy at all. We will be back and we will recommend this dealer. They worked out a great deal for us, better than o Such nice and friendly people. Not pushy at all. We will be back and we will recommend this dealer. They worked out a great deal for us, better than our Credit Union. More

Wonderful¡!!!!!!!! Wonderful salesperson took the time without pressure worked with us on what we needed and what was good for us for our budget. We have told many peop Wonderful salesperson took the time without pressure worked with us on what we needed and what was good for us for our budget. We have told many people about our great experience and we highly recommended this place and will buy again from no other place. Great team and madecyou feel welcomed and very relaxed. We love our new car. Thanks to you. God bless and thank you! More

The best! Wonderful salesperson, Kim Miller, and manager, Mike Sitzman, made this an A+ experience. They were very well informed and patient listening to my n Wonderful salesperson, Kim Miller, and manager, Mike Sitzman, made this an A+ experience. They were very well informed and patient listening to my needs. I respect them both. Richard More

Questions about the automobile I chose. My questions are always answered in detail. I like that! What more can be said when a person is satisfied with his/her experience with Royal Buick My questions are always answered in detail. I like that! What more can be said when a person is satisfied with his/her experience with Royal Buick More

At first good then horrific ! Really. Those smiles are fake Buick Royal is the worst dealership I have ever worked with in my life. I have worked with Royal Kia, Isuzu, Land Rover; all fantastic ! I believe Buick Royal is the worst dealership I have ever worked with in my life. I have worked with Royal Kia, Isuzu, Land Rover; all fantastic ! I believe the employees who work at a place reflect their manager, owner ( who only shows up once in a while). Manager, polished, but a yes man to his company. Bryan does not care about customers or quality of service. He collects his pay, schmoozes, and goes home happy. I was on a highway with my son with special needs, I bought the Encore because I wanted reliability. I called them and various departments hung up on me. Something had shown up on the dash. It's really a long story. They say it's fixed now. I raised my voice , I was driving and I was panicking. They were horrible to me!!! Over and over and hung up on me many times. When I brought it in for service the receptionists, one was as rude as she could be to me; while the other ate in front of me and stared at me. Not one person apologized to me for what my son and I had experienced in the car. If I were you I'd go to a dealership in Phoenix. They are very service oriented and polite. One dealership changed their music for me, Stephen the salesperson, at the Infiniti Scottsdale. The other great dealership is Royal Land Rover/Jaguar dealership in Tucson that has the best service manager ever; John Farinsky. They are lucky! More