Royal Buick GMC of Tucson

Great service department I would certainly recommend this dealership, but I would add a buyer beware of typical salesman temperament. We all have our good and bad days and we I would certainly recommend this dealership, but I would add a buyer beware of typical salesman temperament. We all have our good and bad days and we may have caught our dealer on a bad one. I am a firm believer in treating the customer with respect and genuine interest, that is not what we received. We went in without the intention of purchasing but fell in love with our Acadia and decided to purchase it. We are happy overall with our purchase. I would like to add that the service department was on point and extremely friendly. Manager Marty had impeccable customer service skills and I am happy to say we will return to the service department to have our vehicle maintained in the future. More

GMC is our favorite Our experience was wonderful, not only did Kim work late a couple of days, she was very engaged and made sure we were satisfied. All of the folks we w Our experience was wonderful, not only did Kim work late a couple of days, she was very engaged and made sure we were satisfied. All of the folks we worked with were amazing and it's easy to see they pride themselves in their job. Thank you GMC family More

Courteous Professionalism Without High Pressure Derek Deckens was most courteous, attentive, and knowledgeable. His friendly, honest demeanor made my experience at Royal enjoyable and fulfilling. He Derek Deckens was most courteous, attentive, and knowledgeable. His friendly, honest demeanor made my experience at Royal enjoyable and fulfilling. He asked the right questions and gave the right answers. I would recommend him without reserve. Other members of the staff and management whom I met were equally courteous and professional. More

Service Professional and efficient...pleasant and comfortable waiting area...expectations concerning service were accomplished...will not hesitate choosing Ro Professional and efficient...pleasant and comfortable waiting area...expectations concerning service were accomplished...will not hesitate choosing Royal Cadillac as my service agent going forward... More

I wasn't planning on it.....but Kim made it too easy and put together a smoking deal for me. Everything I asked for happened and I drove away in a brand new SRX ....great experience Kim made it too easy and put together a smoking deal for me. Everything I asked for happened and I drove away in a brand new SRX ....great experience overall. Couldn't be happier with her professionalism and great service.. More

New Cadillac XT5 Purchase Although we have a sports car that we’ll “keep forever” we typically purchase a new family car every 10 years. So, this year, when it was time for a Although we have a sports car that we’ll “keep forever” we typically purchase a new family car every 10 years. So, this year, when it was time for a new car we conducted a significant research effort on features, options, and pricing in our zip code, as well as extended warranties. With our research notes and pricing data in hand we started test driving our target vehicles. Our list was long and we drove other vehicles but after driving the Cadillac SRX and the 2017 XT5 we stopped our test drives for two reasons. First, we loved the XT5 – it was the right vehicle for us to own for a long time. Second, and very importantly, we could tell that working with Royal Automotive was going to be a good fit for us for several reasons: 1) PRICE. Once we defined the specific vehicle we wanted in terms of trim level and options, Royal Automotive beat the price expectation we had that was based detailed research. 2) AFTER SALE OPTIONS. Because we own our vehicles for 10 years we like the notion of extended warranties and got a price quote from Royal. We then obtained pricing from AAA and USAA for their extended warranties. Neither of these respected and very reliable providers could beat the coverage and price. We also purchased the Surface Science finish protectant which protects and keeps the finish like new for eight years without wax. After eight years it is applied again at no cost. 3) PERSONAL RELATIONSHIPS. People are important. The wrong staff at a dealership can lose a sale even when the car is right. Every individual we dealt with at Royal was helpful, accommodating, respectful and easy to work with. Our sales person, Derek Deckens, even drove an XT5 to our house so we could do a test fit in our garage before committing to ordering one. These personal touches matter to us. This was a good experience for us and we look forward to a long relationship with Royal Automotive. More

Knowledgeable sales consultant I was looking for a car similar to the one that had just gotten totaled. I drive for a living and so I need something roomy, good on gas and not too e I was looking for a car similar to the one that had just gotten totaled. I drive for a living and so I need something roomy, good on gas and not too expensive. Derek pointed out that maybe a small suv would give me easier access than a car without compromising too much mileage. I ended up test driving one and purchasing it. I really love the small SUV Derek showed me. More

Great experience with a great salesperson. Wasn't sure what type of SUV I wanted to purchase, however my sales person really explained the features and was able to get me a great deal on a Buic Wasn't sure what type of SUV I wanted to purchase, however my sales person really explained the features and was able to get me a great deal on a Buick Encore. More

Professional service I was greeted with a smile, listened to and taken care of completely and professionally. All my needs were met to the highest standards. Thank you so I was greeted with a smile, listened to and taken care of completely and professionally. All my needs were met to the highest standards. Thank you so much. More

Dealership in my living room A team created "dealership in my living room" atmosphere set up our experience of comfort and trusting stress free, time flew. The leadership and cl A team created "dealership in my living room" atmosphere set up our experience of comfort and trusting stress free, time flew. The leadership and client contact staff clearly work together. Kim Miller was the main contact and key in our trade and car purchase. She maintained our interests as forefront, acknowledged our individual-ness resulting in my purchase to be burden-free. Mike Stitzman's casual "leadership by wandering around" is appreciated... More