Royal Buick GMC of Tucson

Dan Ivey inspires confidence When buying a car, especially a new one, you usually go home exhausted and feeling at least a little deflated. Not this time. We purchased a new XT5, When buying a car, especially a new one, you usually go home exhausted and feeling at least a little deflated. Not this time. We purchased a new XT5, and typically, there were several factors that went into our decision. Besides the superb salesperson (Krysta Diaz), the car's features, the dealership's support of their employees, and all other positive attributes, this purchase would not have been made without Dan. To Royals'a management: you probably know Dan knows how to close. To prospective customers: you will be treated like a person, not an obstacle. More

Purchase used Escalade I flew out to Royal Buick GMC Cadillac from Los Angeles & Dan & Time were great, their description of the used Escalade was incredibly accurate, the v I flew out to Royal Buick GMC Cadillac from Los Angeles & Dan & Time were great, their description of the used Escalade was incredibly accurate, the vehicle was beautiful, Tim was especially detailed & patient with me showing me every feature on the vehicle, They continue to be very responsive to me, they are the most attentive & professional car dealer I've ever experienced!! More

Kim Millers salesmanship We were impressed with Kim's knowledge of the vehicles we looked at. And the absence of high pressure sales. She was courteous, and attentive with o We were impressed with Kim's knowledge of the vehicles we looked at. And the absence of high pressure sales. She was courteous, and attentive with our questions, and very professional. More

Excellent experience!! Krysta gave me the best service & attention l have ever received! Anytime I have any questions they are here to answer them for me. It's the best car Krysta gave me the best service & attention l have ever received! Anytime I have any questions they are here to answer them for me. It's the best car I've ever owned! More

Purchase of '17 Acadia from Derek My husband & I recently moved to the Tucson area and were seeking a new vehicle. We were fairly certain that we would purchase a 2017 Ford Edge. As My husband & I recently moved to the Tucson area and were seeking a new vehicle. We were fairly certain that we would purchase a 2017 Ford Edge. As part of our 'due diligence,' we decided to evaluate GM SUVs. I contacted Royal and was directed to Derek Derkens. We chatted briefly over the phone and set up an appointment. I am a retired executive at a software company that ran sales and marketing; selling products & services in 19 states. I must commend Derek for his sales skills: he took the time to understand our needs and match our needs to a GMC SUV. He also demonstrated the features of most importance to us. Result: we purchased a 2017 GMC Acadia! More

5 STAR Experience From the first contact with Kim Miller we knew we had a very personable & professional sales lady. We live about 80 miles from Tucson so she sent us From the first contact with Kim Miller we knew we had a very personable & professional sales lady. We live about 80 miles from Tucson so she sent us information on the XT5 we were looking at on line & when we changed our mind on the model we wanted, she was extremely kind & informative. When we traveled to Tuscon to see the XT5's Kim was great. She took us on a test drive & went over all the features & color options. When we returned to Royal Cadillac to take possession of our beautiful XT5, which had to be delivered to Royal Cadillac a few days later, Kim had everything in order. She took time in helping us set up our On Star & pairing our cell phones & again showed us all the features. Kim is a 5 Star Sales Lady. Bill & Barb Kennedy More

2010 Jeep Liberty Krista Diaz was very helpful and knowledgeable about the Jeep I was interested in. The experience was less stressful than anticipated. Thanks for all Krista Diaz was very helpful and knowledgeable about the Jeep I was interested in. The experience was less stressful than anticipated. Thanks for all your help. More

Enjoyable purchase Andrew Caviglia made this car purchase an enjoyable experience. He led me right to the car that fit my needs exactly and I purchased it at a price th Andrew Caviglia made this car purchase an enjoyable experience. He led me right to the car that fit my needs exactly and I purchased it at a price that was more than fair.. His product knowledge and presentation was superb. I am a retired bus and auto salesperson with 24 years experience and I feel Royal Buick GMC Cadillac sales methodology and staff should be the standard for the automobile industry to follow. I would also like to commend Dan Ivey for his part in making this a great buying experience. They made me feel more like a friend than just a customer. More

It was awesome Everyone was helpful kind and respectful. Finance worked hard to get us the best deal they could with our credit challenges. We very much appreciate t Everyone was helpful kind and respectful. Finance worked hard to get us the best deal they could with our credit challenges. We very much appreciate that effort. More

Rudest Dealership! The General Manager that is over the Royal family is the most unprofessional person I have ever come across. Kevin Cravo was trying to bully me into The General Manager that is over the Royal family is the most unprofessional person I have ever come across. Kevin Cravo was trying to bully me into a car purchase. I wasn't finding a car that I was ready to purchase. I drove one home for the weekend at their request. The vehicle did not work out. My sales person called and told me about another vehicle they thought might work for me., I explained that a $30,000 is a large purchase for me and I needed to be sure. When I told them it was out of my budget Kevin became very irritated and told me that they had done everything to try and find me a car (after 2 cars). That it would be best if we parted ways and I should look elsewhere. I would not trust Royal dealerships. I found after dealing with two of the "Royal" dealerships that I was lied to and they could not be trusted. I went to Subaru of Tucson and was treated kindly and professionally. I made a good choice in a dealership and in a car. Look up Trent Nichols. Happy car hunting! More