Royal Buick GMC of Tucson

Wonderful¡!!!!!!!! Wonderful salesperson took the time without pressure worked with us on what we needed and what was good for us for our budget. We have told many peop Wonderful salesperson took the time without pressure worked with us on what we needed and what was good for us for our budget. We have told many people about our great experience and we highly recommended this place and will buy again from no other place. Great team and madecyou feel welcomed and very relaxed. We love our new car. Thanks to you. God bless and thank you! More

The best! Wonderful salesperson, Kim Miller, and manager, Mike Sitzman, made this an A+ experience. They were very well informed and patient listening to my n Wonderful salesperson, Kim Miller, and manager, Mike Sitzman, made this an A+ experience. They were very well informed and patient listening to my needs. I respect them both. Richard More

Questions about the automobile I chose. My questions are always answered in detail. I like that! What more can be said when a person is satisfied with his/her experience with Royal Buick My questions are always answered in detail. I like that! What more can be said when a person is satisfied with his/her experience with Royal Buick More

At first good then horrific ! Really. Those smiles are fake Buick Royal is the worst dealership I have ever worked with in my life. I have worked with Royal Kia, Isuzu, Land Rover; all fantastic ! I believe Buick Royal is the worst dealership I have ever worked with in my life. I have worked with Royal Kia, Isuzu, Land Rover; all fantastic ! I believe the employees who work at a place reflect their manager, owner ( who only shows up once in a while). Manager, polished, but a yes man to his company. Bryan does not care about customers or quality of service. He collects his pay, schmoozes, and goes home happy. I was on a highway with my son with special needs, I bought the Encore because I wanted reliability. I called them and various departments hung up on me. Something had shown up on the dash. It's really a long story. They say it's fixed now. I raised my voice , I was driving and I was panicking. They were horrible to me!!! Over and over and hung up on me many times. When I brought it in for service the receptionists, one was as rude as she could be to me; while the other ate in front of me and stared at me. Not one person apologized to me for what my son and I had experienced in the car. If I were you I'd go to a dealership in Phoenix. They are very service oriented and polite. One dealership changed their music for me, Stephen the salesperson, at the Infiniti Scottsdale. The other great dealership is Royal Land Rover/Jaguar dealership in Tucson that has the best service manager ever; John Farinsky. They are lucky! More

Dan Ivey inspires confidence When buying a car, especially a new one, you usually go home exhausted and feeling at least a little deflated. Not this time. We purchased a new XT5, When buying a car, especially a new one, you usually go home exhausted and feeling at least a little deflated. Not this time. We purchased a new XT5, and typically, there were several factors that went into our decision. Besides the superb salesperson (Krysta Diaz), the car's features, the dealership's support of their employees, and all other positive attributes, this purchase would not have been made without Dan. To Royals'a management: you probably know Dan knows how to close. To prospective customers: you will be treated like a person, not an obstacle. More

Purchase used Escalade I flew out to Royal Buick GMC Cadillac from Los Angeles & Dan & Time were great, their description of the used Escalade was incredibly accurate, the v I flew out to Royal Buick GMC Cadillac from Los Angeles & Dan & Time were great, their description of the used Escalade was incredibly accurate, the vehicle was beautiful, Tim was especially detailed & patient with me showing me every feature on the vehicle, They continue to be very responsive to me, they are the most attentive & professional car dealer I've ever experienced!! More

Kim Millers salesmanship We were impressed with Kim's knowledge of the vehicles we looked at. And the absence of high pressure sales. She was courteous, and attentive with o We were impressed with Kim's knowledge of the vehicles we looked at. And the absence of high pressure sales. She was courteous, and attentive with our questions, and very professional. More

Excellent experience!! Krysta gave me the best service & attention l have ever received! Anytime I have any questions they are here to answer them for me. It's the best car Krysta gave me the best service & attention l have ever received! Anytime I have any questions they are here to answer them for me. It's the best car I've ever owned! More

Purchase of '17 Acadia from Derek My husband & I recently moved to the Tucson area and were seeking a new vehicle. We were fairly certain that we would purchase a 2017 Ford Edge. As My husband & I recently moved to the Tucson area and were seeking a new vehicle. We were fairly certain that we would purchase a 2017 Ford Edge. As part of our 'due diligence,' we decided to evaluate GM SUVs. I contacted Royal and was directed to Derek Derkens. We chatted briefly over the phone and set up an appointment. I am a retired executive at a software company that ran sales and marketing; selling products & services in 19 states. I must commend Derek for his sales skills: he took the time to understand our needs and match our needs to a GMC SUV. He also demonstrated the features of most importance to us. Result: we purchased a 2017 GMC Acadia! More

5 STAR Experience From the first contact with Kim Miller we knew we had a very personable & professional sales lady. We live about 80 miles from Tucson so she sent us From the first contact with Kim Miller we knew we had a very personable & professional sales lady. We live about 80 miles from Tucson so she sent us information on the XT5 we were looking at on line & when we changed our mind on the model we wanted, she was extremely kind & informative. When we traveled to Tuscon to see the XT5's Kim was great. She took us on a test drive & went over all the features & color options. When we returned to Royal Cadillac to take possession of our beautiful XT5, which had to be delivered to Royal Cadillac a few days later, Kim had everything in order. She took time in helping us set up our On Star & pairing our cell phones & again showed us all the features. Kim is a 5 Star Sales Lady. Bill & Barb Kennedy More