Royal Buick GMC of Tucson
Tucson, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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First service visit did not go as expected. I made an Appointment for my first Buick experience factory covered maintenance oil change for 9:30 am with Chris. When I arrived at 9:25 they had th I made an Appointment for my first Buick experience factory covered maintenance oil change for 9:30 am with Chris. When I arrived at 9:25 they had three service drive lanes open and 9 cars total ahead of me. I had not written down who the service rep was and did not recall his name at the time. The serviced greeter said no problem he would look it up and took off. 5 mins latter another service rep came out and asked me what i needed and i told him and said i think it was Chris. he said he would check and took off. A third rep came out and asked the same things again and said he would check. He did come back in Two mins and said he could not find me in the Computer but would get things taken care of. A really nice service advisor Nate fisher-Castro then arrived and took all of my information and said they would take care of it and directed me to the waiting area. The waiting area at this service center is the best I have ever experienced. They have a few different areas that you can relax and wait in. Drinks and snacks are also available. After Two hours had passed I became a little concerned as I had watched other customers come in and leave after having their vehicles serviced. I inquired at the desk what might be taking so long in my case. It took about another 15 mins and then i was on my way. I tend to avoid having routine maintenance done at the dealerships because it has always seemed to take forever in the past. At jiffy lube I'm in and out in 30-45 mins. In the dealerships defense they did include a complementary car wash and that may have been the reason it took longer than I had planned for. The service personnel that I interacted with were all friendly and professional and the service center does seem top notched. More
Two great vehicles, one great Dealership! Bought a new truck and had such a great easy experience decided to get a second car too! Loved working with Kim Miller at the GMC location, she made Bought a new truck and had such a great easy experience decided to get a second car too! Loved working with Kim Miller at the GMC location, she made this process simple and very painless. Thanks so much for my new vehicles...LOVE them both! More
Great Experience I found a used Honda CRV online at Royal Buick GMC of Tucson. We went to see it and Kim Miller gave us all the information and took us for a test driv I found a used Honda CRV online at Royal Buick GMC of Tucson. We went to see it and Kim Miller gave us all the information and took us for a test drive. She was very friendly and helpful, while remaining professional. We bought the car! More
Good experience! The process was easy and they explained everything, every step of the way Kim Miller was very helpful and friendly as soon as we pulled in to the deal The process was easy and they explained everything, every step of the way Kim Miller was very helpful and friendly as soon as we pulled in to the dealer. It was a wonderful and easy experience More
Professional, knowledgeable and friendly Everyone from the sales consultant (Tim Funderburg) to the sales manager (Mike Sitzman) were friendly, professional and knowledgeable about the vehicl Everyone from the sales consultant (Tim Funderburg) to the sales manager (Mike Sitzman) were friendly, professional and knowledgeable about the vehicle we wished to purchase. They located the exact model we desired at a dealership in Peoria and had it delivered the next day. We met with the delivery/technology specialist (Pete Trinque) who offered to come to our home to educate us about all the new capabilities of our XT5 Platinum. We look forward to working with him. More
An Oil Change Was Pleasant A routine maintenance event was a model of professional efficiency. I like it when an oil change becomes a positive experience. Getting a clean/wash A routine maintenance event was a model of professional efficiency. I like it when an oil change becomes a positive experience. Getting a clean/washed car in the event was over the top. More
Great Customer Service Tim Funderburg went out of his way to make the experience of leasing a new car simple and fun. There was no pressure and Tim knew how to answer all m Tim Funderburg went out of his way to make the experience of leasing a new car simple and fun. There was no pressure and Tim knew how to answer all my questions. He was easy to get in touch with and was very flexible with my busy schedule. I would absolutely recommend that my friends visit Royal Cadillac!! This is a first-rate dealership! More
Great Experience Excellent Customer Service. Kim Miller was so helpful, we were completely satisfied with the sale. Also, Ali was very helpful in closing the sale. Wil Excellent Customer Service. Kim Miller was so helpful, we were completely satisfied with the sale. Also, Ali was very helpful in closing the sale. Will recommend Kim to friends and family. More
Superb dealership! Everyone was very professional. We enjoyed working with our sales associate, Kim Miller. She was knowledgeable, professional, and very pleasant to deal with. She was very informati We enjoyed working with our sales associate, Kim Miller. She was knowledgeable, professional, and very pleasant to deal with. She was very informative regarding all of the vehicles that we considered. More
Great Customer Service!! I was referred by my bank and glad they did. Nothing but a wonderful experience. Scott really listened to what type of vehicle I was looking for while I was referred by my bank and glad they did. Nothing but a wonderful experience. Scott really listened to what type of vehicle I was looking for while staying within my price range. He really took the time to answer all my questions with absolutely no pressure of buying any vehicle. Great Customer Service! Scott found the perfect vehicle to suit my needs. Thank you so much Scott and To all the Royal employees which all were very welcoming. The day I bought my vehicle, it was storming outside. Thanks to Eddie Madigan for offering to have my vehicle recleaned another day when it was bright and sunny. Made me feel like a valued customer. Will defiantly come back in the future to purchase new/used vehicle. More