Royal Buick GMC of Tucson

Derek knows the product and wants to help. He is honest! It was time to get my wife in a newer vehicle. We didn't want to break the bank and already had a vehicle in mind. Derek was able to show us a few opt It was time to get my wife in a newer vehicle. We didn't want to break the bank and already had a vehicle in mind. Derek was able to show us a few options. He explained the positives and negatives to our potential choices. He didn't steer us to the most expensive one. He helped us find the most practical and highest quality one. Great salesman who actually wants to help the customer. Thank you Derek! More

Chris was very helpful and knowledgeable. Highly recommend Have always received excellent service without "upselling". I have been bringing in my 2001 Yukon Xl Denali since I purchased new. Would highly recomm Have always received excellent service without "upselling". I have been bringing in my 2001 Yukon Xl Denali since I purchased new. Would highly recommend this dealership and service center. Chris is a great service representative! More

Buick is the best & so is the team at Royal Buick of Tucson Truthfully I was sold on the Buick Regal TourX as soon as it premiered this year on Buick's line of cars. And upon my initial visit to the Royal Bui Truthfully I was sold on the Buick Regal TourX as soon as it premiered this year on Buick's line of cars. And upon my initial visit to the Royal Buick store at the auto mall it made me 100% sure on trading in my old Regal and joining the countless others who look to Royal Automotive to purchase. Royal Buick GMC of Tucson is completely dedicated to the customer experience! It was enjoyable from start to finish. And all of the representatives that I was able to speak with were highly knowledgeable about the company and the way they choose to do business! Ryan and Danielle were great to me and helped out enormously- thank you so much! They kept in continuous communication with me and really were the guides to getting me into the car that I had my heart set on. Van was also a terrific person to go to with any concerns I had along the way, a wonderful manager and representation of Royal. Aaron, Krysta, Dan, Tristan, and Hailey also were amazing reassurances to hear from, letting me know along the way that I was making smart and well informed decisions. I appreciate you all so much! I look forward to getting to know this dealership more- countless good people with great customer service- Sincerely, Simone More

Amazing Car Buying Experience My parents were so overwhelmed by the kind, helpful sales person they dealt with that they called me - their daughter - and asked me to write this rev My parents were so overwhelmed by the kind, helpful sales person they dealt with that they called me - their daughter - and asked me to write this review. Sarah McDonald was simply amazing to them - with all the pertinent information at her fingertips and a bright smile all the way through. They couldn't have been happier leasing their new vehicle from Royal Buick Tucson. - Bruce and Gisela Harden More

First timer I had to get a new (to me) car recently when mine was totalled in an accident. After looking at several sites (the usual, carmax, car guru, etc.) I ke I had to get a new (to me) car recently when mine was totalled in an accident. After looking at several sites (the usual, carmax, car guru, etc.) I kept seeing this other car showing up as being at Royal. I go to Royal's website and I only see this white Cadillac and not the gray one. I call and get Sean who tells me the gray one sold but the white one is still there and would I like to come see it. I tell him I'll be there at lunch time for a test drive. Extended test drive for the evening to ensure my wife likes it. Next day I'm signing paperwork at lunch and driving it back to work. Sean took care of returning the rental I had been using and even helped me out getting my belongings out of it. Loving the car and absolutely loved the service. More

Great Experience Very impressed with how Krysta was able to find me the perfect SUV with a free lifetime power train warranty and at a great price!!. She is very profe Very impressed with how Krysta was able to find me the perfect SUV with a free lifetime power train warranty and at a great price!!. She is very professional and knowledgeable. I'd recommend her to anyone! Best car buying experience yet!! More

Excellent service We were welcomed in with smiles and everyone was more than helpful to our questions!! We would recommend everyone we know to this dealership!! Big sh We were welcomed in with smiles and everyone was more than helpful to our questions!! We would recommend everyone we know to this dealership!! Big shout out to Krysta for being sooo helpful and answering every single question we had about our new car!!! And being so patient with our 3 year son as well :) More

Purchase of a new car I am a repeat customer with Royal Buick and have purchased two previous automobiles here. I am used to good customer service which I always receive he I am a repeat customer with Royal Buick and have purchased two previous automobiles here. I am used to good customer service which I always receive here. On the date of my most recent purchase, I had the pleasure on dealing with Ryan Lapotosky. He is a true professional, who displays the wisdom of the sale. He made my sale and trade in, an easy transition. I enjoyed working with this professional. More

Excellent service. From start to finish was a great experience. It was a pleasure dealing with Ryan. Got the whole thing done in a matter of hours instead of most the da From start to finish was a great experience. It was a pleasure dealing with Ryan. Got the whole thing done in a matter of hours instead of most the day like I am used to it taking. He didnt pressure me at all and was extremely helpful. I will definitely recommend this dealership and him. More

Even my Engineer friend was amazed When a friend of mine said, "Bet you were glad Pete was with you." I had to say, 'Yes, Pete was thoroughly entertained." Pete even had to remark after When a friend of mine said, "Bet you were glad Pete was with you." I had to say, 'Yes, Pete was thoroughly entertained." Pete even had to remark after finding out how old you were, Ryan, "Yikes," he said, "Ryan is exactly half my age." We were both swooped into the 21st Century on the 13th; my driveable vehicle is a manual 1997 Ford Ranger! The XT5 feels secure, unlike many of my other vehicles. But, when I backed up into my 1/2 circle driveway, I bumped into the split rail fence post and was sad to see how much damage I had done. I brought the XT5 home on the 13th, delivered it to the Paint and Body Shop in town, and will be able to pick it up this week, I hope. There goes my $250.00 deductible to fix the damage to the back passenger side door. Yes, I do love the XT5 [2017] and I had to get the damage fixed. My friend, Pete, was mesmerized by all the complications of buying a vehicle without any information on hand...that is, on my hand, he remarked, "I didn't know all this--borrowing the down payment via the phone, getting qualifies on the phone, getting insurance coverage via the phone, all via the phone and the Internet." That's because my friend Pete just gabs a handful of thousands and buys a car just like he buys a head of lettuce in Safeway. Thank you, Ryan, for your gentlemanly attention and listening to my desires. I never felt pushed and so you gained my confidence. It was a good thing. I was wondering, however, how old will you be when I can trade the XT5 in for a smaller model Cadillac? I am thinking...six or eight years, probably. See you then! Thanks a bunch...oh, yes, the beautiful dozen and one [13] deep red roses made it to the vase before they expired. Pete was once more impressed with these little extra touches. My friend, Pete, thinks he is a frugal and simple man; on the other hand, he would surprise himself to know how impressed he was with my purchase of the XT5 on 13 September 2018 from Ryan Lapotosky. With many thanks, Ryan, well see you again! More