Royal Buick GMC of Tucson

Excellent Customer Service This was by far the best car purchase experience we have ever had. Sarah McDonald was so wonderful to work with, thank you Royal Buick! This was by far the best car purchase experience we have ever had. Sarah McDonald was so wonderful to work with, thank you Royal Buick! More

What a Royal experience! On Wednesday, September 26, 2018, we took our 2011 Buick Enclave (which we had purchased through personal connections at Eisinger Motors in Kalispell, On Wednesday, September 26, 2018, we took our 2011 Buick Enclave (which we had purchased through personal connections at Eisinger Motors in Kalispell, Montana in December, 2010) in for service to Royal Buick GMC Cadillac for service. As we lived in Tucson when we purchased the vehicle, we had always had our Buick serviced at Royal and had always been quite satisfied with their service. We had invested quite a bit of time shopping with family members during the summer for their new vehicle, but we had not yet had the opportunity to acquaint ourselves with a new Enclave. We were extremely fortunate when we met Krysta Diaz, an awesome sales consultant with Royal Cadillac. She was quite knowledgeable about the Buick Enclave, in addition to being a very positive, patient, well-networked employee who knew how to move forward quickly and efficiently in meeting our needs. An incredible representative of Royal goals existing to serves its customers, valuing its customers’ time, and treating them like family, she persevered with a huge smile, super positive attitude, great patience and understanding as we moved through the process of purchasing this amazing new vehicle! No hassles, no ridiculous bargaining, just fair offers and consideration that allowed the process to flow smoothly! Success! As our new BEN (Buick ENclave) was not available at the Royal dealership, they located one meeting our needs and transported it to the dealership. We picked it up the following Monday (along with an impressive collection of beautiful red roses presented to us by Royal) and love it. We so appreciate all of the fine service delivered by Krysta, the managers and the service department in the transfer of our beloved 2011 BEN to our new, much more sophisticated 2018 BEN. More

Thank you Ryan & Royal Royal on Auto Mall Dr. has the best customer service and sales reps that I have encountered. They’ve reduced the time so you are no longer spending t Royal on Auto Mall Dr. has the best customer service and sales reps that I have encountered. They’ve reduced the time so you are no longer spending the day purchasing/leasing a vehicle. They make sure you are comfortable, they are not pushy and they are very accommodating. My rep, Ryan, was excellent. Thank you! More

The best dealership in Tucson Arizona This dealership and their salesman Ryan treated me with the best customer service I have ever had in a dealership. He spent time with me to make sure This dealership and their salesman Ryan treated me with the best customer service I have ever had in a dealership. He spent time with me to make sure I got just what I was looking for and for the money I could afford. He called me back when he said he would and I always felt comfortable in this dealership. Everyone is very polite and friendly. Ryan worked hard for me along with the sales manager. I would recommend this dealership and Ryan to everyone I know looking for a new automobile!! More

The truck of our dreams just came true thanks to Sean! Experience the Royal treatment.... best new vehicle purchase experience we’ve ever had. Sean was a delight to do business with, very knowledgeable & Experience the Royal treatment.... best new vehicle purchase experience we’ve ever had. Sean was a delight to do business with, very knowledgeable & customer focused. More

Excellent customer service Great buying experience - very helpful with no pressure or pushiness. Everyone I interacted with at the Automall location was friendly and helpful. I Great buying experience - very helpful with no pressure or pushiness. Everyone I interacted with at the Automall location was friendly and helpful. I got the perfect vehicle for me, a good fair deal on price and trade-in. All I could ask for in a dealership. More

service department review on late afternoon, Thursday, 30 august 2018 I had my 2001 H1 hummer towed to Royal GMC Buick, 815 W. Automall Drive, Tucson, AZ 85705. (the vehicle w on late afternoon, Thursday, 30 august 2018 I had my 2001 H1 hummer towed to Royal GMC Buick, 815 W. Automall Drive, Tucson, AZ 85705. (the vehicle would crank but the engine would not turnover (start). on Friday, 31 august 2018 I went to the dealership to check on the vehicle. at that time I met service advisor Mr. Chris Savastano and Master ASE and GM Certified Technician Mr. Joshua Dewitt. They both briefed me on the immediate status of the vehicle. Mr. Dewitt had already performed troubleshooting on the vehicle and got it to start so that it could be moved, under its own power, to a safer, out of the way, location prior to actually being worked on. that was the FIRST thing that impressed me about this duo of service advisor and certified technician. before I left the dealership I was presented with a verbal plan on how the troubleshooting and possible repair actions would proceed. no promises were made as to when the vehicle would be ready; however, there were assurances made that the mechanical problem would be identified and the vehicle repaired. during the entire two week process Mr. Savastano kept me informed as to the status of the job and the progress being made. I also had an occasion to speak with Mr. Dewitt and he provided me with his troubleshooting methodology and his opinion as to what might have caused the failure of the engine to start. on Friday, Friday, 31 august I was able to pick up the vehicle. it was in perfect running condition. and I would like to add that it was cleaner both inside and out than when it arrived at the dealership! this was the SECOND thing that most impressed me. Mr. Savastano was completely professional and was available to talk to me for as long as I required. and his pricing for the job was outstanding, taking into consideration what I had previously paid for labor at Royal Hummer on speedway and Columbus and also taking into account my prior military service. what impressed me the MOST was Mr. Dewitt's qualifications as a military trained HUMVEE mechanic! when I first learned of that I immediately felt relief and confidence that my vehicle was in good hands. also impressive was Mr. Dewitt's obvious enthusiasm for his job and his eagerness to tackle the challenge of isolating the problem(s) with my vehicle. HE DID AN OUTSTANDING JOB of identifying and correcting the problems within my vehicle's engine, charging system, and "lift" pump system. I will most definitely be returning to this Royal location for any future H1 Hummer needs. OUTSTANDING!! More

Very pleasureable, no pressure. Krista did a great job. She was very knowledge and helpful through the purchase process. The dealership did a great job getting through the loan proce Krista did a great job. She was very knowledge and helpful through the purchase process. The dealership did a great job getting through the loan process. The detail shop did a great job having the vehicle ready when were went to pick it up. all in all was a great experience. More

Not You Ordinary Experience At Royal Buick there was No pressure to Buy, But also Complete Information and Knowledge Given. Everything was Professional and my Associate Luzi Gon At Royal Buick there was No pressure to Buy, But also Complete Information and Knowledge Given. Everything was Professional and my Associate Luzi Gonzalez Had Complete knowledge and even an intuition on what vehicle based off only a few Moments in our Sit Down Together. If You're looking For An Associate Whose Going to be thorough, polite, professional, and or Even just Kind On the eyes: Luzi Gonzalez at Royal Buick I will recommend You To. More

Derek knows the product and wants to help. He is honest! It was time to get my wife in a newer vehicle. We didn't want to break the bank and already had a vehicle in mind. Derek was able to show us a few opt It was time to get my wife in a newer vehicle. We didn't want to break the bank and already had a vehicle in mind. Derek was able to show us a few options. He explained the positives and negatives to our potential choices. He didn't steer us to the most expensive one. He helped us find the most practical and highest quality one. Great salesman who actually wants to help the customer. Thank you Derek! More