Royal Buick GMC of Tucson

Best Experience I've ever had at a Dealership My husband's car needed to be replaced and he found a couple of options at Royal for us to look at. To say that I was dreading car shopping would be a My husband's car needed to be replaced and he found a couple of options at Royal for us to look at. To say that I was dreading car shopping would be an understatement, to say the very least. I have had the gamut of poor dealership experiences in the past -- everything from high-pressure to "no-pressure because we have a deal through your big-box membership store." The last dealership we bought a car from was "no pressure" which also meant no customer service (I was 8 months pregnant waddling around the lot in summer and they didn't even offer me a water bottle). So my expectations were low... HOWEVER. Ryan was the best. He was everything we could have asked for in a positive car-buying experience. We left with a great vehicle that we could afford. He didn't try to pressure us into something we couldn't afford and respected our budget. We didn't have to spend countless hours in his office, it was remarkably efficient. And I was really impressed by how well we were treated, I felt valued. It's hard to explain how much the little things add up to an overall experience. It is like if you are used to staying at a Marriott business hotel and then go to a Ritz-Carlton. (which I've done, and now I'm ruined forever). There were just so many thoughtful touches to make the experience downright enjoyable. I always assumed to have this level of car-buying experience that you would have to be a seriously high spender, and we're not -- we're just a normal couple with three young kids. Thank you to Ryan and Royal Tucson for a great experience. More

My Dad Said Enjoy Life...So I Started At Royal!!! Prior to today, I drove a faithful 2004 Envoy. I will be 60 this year and finally, with my husband’s urging, decided to get my FIRST EVER BRAND SPANK Prior to today, I drove a faithful 2004 Envoy. I will be 60 this year and finally, with my husband’s urging, decided to get my FIRST EVER BRAND SPANKIN’ NEW CAR!!! I had the BEST experience in my life! Hassle free negotiations with our sales representative, Sarah McDonald. She is personality PLUS! When speaking with Ms. McDonald about my car needs and desires she actively listened and presented appropriate vehicles; outlining in detail each specific feature. Her knowledge of the different vehicles was truly amazing. She answered each and every question with expertise and provided additional information that completed our understanding of vehicle operations. Her presentation of each vehicle and package was informative and she showed genuine excitement about our getting a new car. Once we decided to purchase a vehicle she outlined each and every protection package available to us. I picked up our new car today and Ms. McDonald had it all detailed, waxed, window tinting & surface science completed for me! She also presented me with a dozen roses!!! WOW this is quite a year for me! BEST CAR PURCHASE EXPERIENCE EVER!!! All our future car purchases will be completed at Royal with their skilled sales representative Sarah McDonald! THANK YOU SARAH for all your expertise and help! See you next time!!! More

Low pressure Friendly Pleasant Went in for a test drive on a car we were watching on Car Gurus. Drove the Nissan home. Easy and fast service. Everyone made us feel welcome. Went in for a test drive on a car we were watching on Car Gurus. Drove the Nissan home. Easy and fast service. Everyone made us feel welcome. More

Find Nicole @ Cadillac Nicole was very attentive to my needs , questions , concerns etc... She drove the car to Avondale after Work hours ! She’s super friendly! Answered my Nicole was very attentive to my needs , questions , concerns etc... She drove the car to Avondale after Work hours ! She’s super friendly! Answered my calls after hours she’s was just amazing! More

Exceptional Service I would like to give a very special thanks to Nicole for her exceptional dedication to customer service and for helping my daughter and I with EVERY r I would like to give a very special thanks to Nicole for her exceptional dedication to customer service and for helping my daughter and I with EVERY request we had. She was very patient and understanding and very knowledgeable about the vehicles we were interested in. What an asset to the Royal Team!! Also, thank you Scott for your dedication to the customer! We look forward to seeing you again! More

Fast and Painless I had recently stopped a purchase on a used vehicle due to the, "I need you to come in", "when can you come by?" banter. It's 2019 and I've been doin I had recently stopped a purchase on a used vehicle due to the, "I need you to come in", "when can you come by?" banter. It's 2019 and I've been doing most of the paperwork online for over 10 years already. I talked to Ryan, no pressure and we did everything online. A couple of texts and an email and finally a call to set-up where to meet. He brought the vehicle to their place on eastside. I was out in 20 minutes, not counting test drive. I just got the vehicle, so I can't comment on it specifically, but the transaction was painless and quick. Left the Quality and Price off of 5 stars only because I didn't negotiate and I don't know the quality of vehicle, yet. It could very well be a 5. The Customer Service and Friendliness was absolutely a 5. Thanks, Ryan. More

Stephen Day, greatest salesman ever! Stephen Day provided a great, thorough & pleasant purchasing experience of my new GMC Terrain. I felt I was the most important customer with informat Stephen Day provided a great, thorough & pleasant purchasing experience of my new GMC Terrain. I felt I was the most important customer with information provided. More

Professional and Courteous From initial visit through purchase process, never any pressure to buy or rush the process. Thoroughly knowledgeable about their product line. Best o From initial visit through purchase process, never any pressure to buy or rush the process. Thoroughly knowledgeable about their product line. Best of all, no long waits at the dealership to process paperwork when I finally made the decision to buy. More

Great Quick Car Buying. Ryan helped me out got me a great trade and was in and pretty quick. Would recommend Royal to anyone as this was my 2nd time buying a car from them. T Ryan helped me out got me a great trade and was in and pretty quick. Would recommend Royal to anyone as this was my 2nd time buying a car from them. Thanks Ryan and the Royal team for working with me. More

Amazing Saleslady We arrived at the dealership to test drive the new Arcadia. We had just got done at the Toyota dealer and I was set on getting a Toyota but after arri We arrived at the dealership to test drive the new Arcadia. We had just got done at the Toyota dealer and I was set on getting a Toyota but after arriving at Royal and talking with Krysta she new everything you wanted to know about the vehicle and then was telling us about all the deals we can get and right there is when we were like this girl knows her stuff and we want to buy from her. I would go back to Royal and to Krysta anytime to buy a vehicle. More