Rowe Westbrook

vehicle delivered with no owners manual. Was told, locked in safe and secretary was not in today. Next day was told that other dealer had been unable to find manual. Waited @ two weeks for manual to arrive. in safe and secretary was not in today. Next day was told that other dealer had been unable to find manual. Waited @ two weeks for manual to arrive. after manual arrived, had to bring vehicle to service dept. to have door access code retrieved.Tech did an outstanding job of explaining access code/functions.Prior to delivery had asked for remote starter. Remote was installed by third party at a later date at my place of work. salesman unable to program phone to car.Stated that I should take phone to company and let them program the phone to car. I ended up doing it myself when got home. More

I researched all the models in the Elantra size class on line and where to get the best deal. After months I was close to buying a Focus @ Casco Bay Ford and when after showing my wife the car and driving b line and where to get the best deal. After months I was close to buying a Focus @ Casco Bay Ford and when after showing my wife the car and driving back to dealer...they didnt give me the price they quoted me and I left. I tried Bill Dodge in Brunswick and it was the worst dealer and salesperson ever. They pressured to close deal that day or not at all. I then tried Rowe after getting quotes from 2 out of state dealers and Jim Mathews gave me similar deal and lots closer to home. He actually gave me the quote before I went to the dealer which was exactly what I was looking for. I told him I was waiting for some money to come in and he held the car after it arrived from Korea. It was the color and equipment we were looking for. I was treated fairly and without high pressure sales tactics I dealt with at other dealers. I had a bad experience at Frank Galos Chev in saco also before this dealer...and this dealer was the most arrogant and old school. I was happy to deal with Rowe and Jim. He did what he said he was going to do. This is the way to run a dealership....this dealer seems to be breaking away from the the old school pain in the neck salesperson and tactics. You are much better off dealing with the customer in this way as Rowe did. All I can say is keep it up Rowe you will will do better making the process more friendly and honest to the customer. So I ended up at Rowe after contactacing several dealers and using Consumer Reports Zagg dealership express pricing which gives you prices from three dealers and their guaranteed low price. One of mine was Bill Dodge Brunswick and 2 from out of state. Rowe wasnt one of their dealers however they met the price quotes from consumer reports Zagg program and was easy to deal with. Yes I would recommend Rowe as a dealer to deal with and Jim as a sales person. More

I walked in not expecting to buy, but a few days later walked out happily with a new (to me) truck. Great easy friedly low key experience. Ken was always available and ready to help. I hadn't considered walked out happily with a new (to me) truck. Great easy friedly low key experience. Ken was always available and ready to help. I hadn't considered Rowe Ford before but certainly will again. I'm a happy customer. More

Rowe Fords Customer service is very quick to help serve your needs.I had a problem with one of the tires and Rowe Ford replaced the tire ASAP, I still have a little probelm with the sunroof, but I haven't your needs.I had a problem with one of the tires and Rowe Ford replaced the tire ASAP, I still have a little probelm with the sunroof, but I haven't had a chance to tell them about it yet. I know the will fix it for me when I do. The salesman that helped me was Ken Sweet, he sold my husband his truck. We were very impressed with what he was able to do for us to help us get the car we wanted. We will go back when we trade. Ken will be the one we ask for,Thank you...Linda and Frank Tarr More

This was my first time buying a car from Rowe Ford. Everyone was friendly and helpful. I would be remissed if I didn't acknowledge Jaime Puleo, who took the time to explain my options without pressurin Everyone was friendly and helpful. I would be remissed if I didn't acknowledge Jaime Puleo, who took the time to explain my options without pressuring me to purchase any. He also expedited the sales process and took care of every detail, including reviewing the various instrument panel settings and setting up my cell phone for hands free operations. Lastly Jaime called me a week after the sale to verify that I had no problems/issues with the car. More

THE SALESMEN WILL SAW ME IN THE LOT AND SAID IF I HAD ANY QUESTIONS HE WOULD BE CLOSE. LIKE THE NO PRESSURE FEEL.THIS IS THE FIRST TIME I HAVE BOUGHT A CAR FROM THIS DEALERSHIP AND AFTER MY FIRST EXPERIENCE QUESTIONS HE WOULD BE CLOSE. LIKE THE NO PRESSURE FEEL.THIS IS THE FIRST TIME I HAVE BOUGHT A CAR FROM THIS DEALERSHIP AND AFTER MY FIRST EXPERIENCE I WOULD BUY FROM HERE AGAIN.THANK YOU MATT KEITH More

it was a great experience .The salesman was very knowledgeable about the vehicle we were looking at.Scott was not pushie.I knew from the start that I wanted to do business with with him.It is a lot knowledgeable about the vehicle we were looking at.Scott was not pushie.I knew from the start that I wanted to do business with with him.It is a lot easier to talk business with a expirence salesman.I will do business with Rowe again. More

Very good experience with Rowe in Westbrook. Their website had excellent information about the car I was interested in. The dealership is very convenient to my home if any repairs or service are need website had excellent information about the car I was interested in. The dealership is very convenient to my home if any repairs or service are needed. I was satisfied how they were able to work with me to get me the payment I was looking for. More

When shopping for a new vehicle we did a lot of research. For over 2 years we've considered a Hyundai Santa Fe. When we made the decision we were going to PURCHASE a Santa Fe we then had to decide new or u For over 2 years we've considered a Hyundai Santa Fe. When we made the decision we were going to PURCHASE a Santa Fe we then had to decide new or used and weigh those options. It came down to fuel consumption of used vs. new vehicles and the financing which translated into the monthly payment. The NEW vehicle's low interest rate and warranty won. We had friends who recently purchased a Santa Fe from Jim Matthews and advised us to travel 2 1/2 hours south instead of buying locally. I had emailed a few times with Kevin Callnan and spoken with Jim Matthews. They were both very helpful. I was able to convey what I wanted in a vehicle and the price I was able to pay. We dealt with Jim the day we made our trip and thanks to his patience with me and hard work everything worked out well. That day thanks to Rowe Westbrook and the hard work of these 2, we drove home that new with a new suv. I love it! More

Travelled from Connecticut to purchase a vehicle in Maine due to lack of availability and willingness of local salesman to work with us. Our salesman Ken, who contacted me from my request on truecar.com, is due to lack of availability and willingness of local salesman to work with us. Our salesman Ken, who contacted me from my request on truecar.com, is extremely personable and the deal (test drive until driving off the lot same day) went quickly with no pressure or gimmicks. The price was so low we went with the next model up still at a steal. Pleasant experience all around. More