Rowe Westbrook

The salespeople I dealt were as professional and friendly as they come. I have spent some years working in the sales/customer service industry and I saw this the moment I walked in. I had used the USAA car b as they come. I have spent some years working in the sales/customer service industry and I saw this the moment I walked in. I had used the USAA car buying service to locate a dealer while I was visiting my sister in Maine. I live in Northern Virginia where everything costs more as it is a recession-proof area due to high incomes generated by the Federal Gov't. Ken Sweet worked to get the vehicle I would be happy with. Since I am not one of those Northern Virginia high income people , I had only so much $$ to work with. I discovered through the process ( just a few days) what I really wanted and Ken did not hesitate to see it through as I changed my mind about some ' must haves ' as well as stuck with other choices I could not live without. He was very patient and accommodating in my search for my first new car ! When he did locate a vehicle for me, since my time in Maine was short, we talked over the phone and gave me a price ( a bottom line number) . Though when I did come in to make the purchase, the price ( bottom line number) was not what we discussed on the previous phone call. There was a + $2,000 difference from the bottom line we discussed and I was to get a Ford incentive discount of $2,000. So somehow, even after explanation and trying to work the numbers and understanding there are all the additional fees associated, the car must have been more that he realized when we talked over the phone and I did pay more than I expected. Nonetheless,the two Rowe Ford employees did a great job of making my first car buying experience a very good one overall. Thanks for all your hard work guys ! More

Great experience working with Peter Raymond on the purchase of our new Fiesta. Peter definitely knew the vehicles we looked at, was personable and friendly, and generally made the experience somethin purchase of our new Fiesta. Peter definitely knew the vehicles we looked at, was personable and friendly, and generally made the experience something that I didn't dread (and I really dread buying automobiles). Ray also made the financing process easy. I appreciated his candor during the process and his ability to expedite things so we weren't stuck there for hours and hours. Overall, great experience...definitely will recommend Rowe Westbrook to others and will be back for our next vehicle! More

Very, Very Friendly dealership. My experience was NOT one of feeling pressured into purchasing a vehicle, my kids were welcomed into the showroom and acknowledged. I revisited several times before I mad one of feeling pressured into purchasing a vehicle, my kids were welcomed into the showroom and acknowledged. I revisited several times before I made my purchased and was not bothered with phone calls or emails. It was an enjoyable experience and they were very reasonable. Jason Burns, Mike Jeffers, and Ray Lerette were all great to work with and made it a very fun experience for me, and purchasing a car is not something I truly enjoy. Thanks again guys, your were great! More

I choose Rowe Hyundai because when I was doing my research prior to making my buying decision, I was annoyed by multiple desperate emails and calls from the other dealerships telling me how badly the research prior to making my buying decision, I was annoyed by multiple desperate emails and calls from the other dealerships telling me how badly they wanted my trade. (They really didn't since it was a high mileage car with a major insurance repair) William Valle from Rowe sent an email that answered my major questions and when I was ready to talk to him about my options, he helped me decide what would work the best for me. I drove over an hour past the nearest dealership so I could do business with Rowe because there was no hassle or idiotic sales ploys that their competitors are still fond of in this region. I love my new car and am going out of my way to recommend William and the management team at Rowe Hyundai. More

Rowe Dealerships employees Jason Burns and Ray Lerette are consumate professionals who not only handled the purchase and trade of my vehicle I previously purchased with them, but also explained thoroughly are consumate professionals who not only handled the purchase and trade of my vehicle I previously purchased with them, but also explained thoroughly each step of the process. Considering I was purchasing as a newly widowed woman I always felt they were looking out for my needs. A great experience. Sincerely, June E. Burns More

After days of internet research, visits & phone calls to dealers within my area, I knew I had to extend my search as none reached my expectations. I then called Rowe Westbrook and my search was over. T to dealers within my area, I knew I had to extend my search as none reached my expectations. I then called Rowe Westbrook and my search was over. They had the best selection, prices & staff. Rowe had the exact vehicle I was looking for - on their lot and ready to test drive. The rest is History. I was able to purchase my car (2013 Santa Fe) with the payment I needed. We truly had the most wonderful experience at Rowe and have already begun to tell our family & friend. My husband and I both highly recommend Ray, Steve and Rowe Westbrook family!! ps - YES, I am LOVING my new Santa Fe! More

I was looking for a used Impala and found two here at Rowe Ford. Ken Sweet contacted me via e-mail and he made arrangements for me to take a test ride. I was swept away, Ken was great to deal with, mad Rowe Ford. Ken Sweet contacted me via e-mail and he made arrangements for me to take a test ride. I was swept away, Ken was great to deal with, made the process pretty pain free and I was riding in my new car the next day. I would recommend the dealership and Ken Sweet to anyone. Thank you Ken and Rowe Ford for making me a proud owner of my 2011 RED Chevy Impala. More

Jamie was very friendly and willing to please. gave his complete attention to us on a busy day. Handled every detail with professionalism. Overall a great experience. Looking forward to being a Rowe custom complete attention to us on a busy day. Handled every detail with professionalism. Overall a great experience. Looking forward to being a Rowe customer. More

After days of internet research, visits & phone calls to dealers within my area, I knew I had to extend my search as none reached my expectations. I then called Rowe Westbrook and my search was ov calls to dealers within my area, I knew I had to extend my search as none reached my expectations. I then called Rowe Westbrook and my search was over. They had the best selection, prices & staff. Rowe had the exact vehicle I was looking for - on their lot and ready to test drive. The rest is History. I was able to purchase my car (2013 Santa Fe) with the payment I needed. We truly had the most wonderful experience at Rowe and have already begun to tell our family & friend. My husband and I both highly recommend Ray, Steve and Rowe Westbrook family!! ps - YES, I am LOVING my new Santa Fe! More

I had a wonderful experience dealing with Kevin Callnan. I had a wonderful experience dealing with Kevin Callnan. He was very courteous and showed a great knowledge of the products and he was not overbear I had a wonderful experience dealing with Kevin Callnan. He was very courteous and showed a great knowledge of the products and he was not overbearing as I have seen with other sales. I would definitely recommend this sale rep and dealership to others I know. More