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Rowe Westbrook

Westbrook, ME

4.5
1,024 Reviews
Our large inventory and wide selection of models, along with competitive pricing, allows us to make you a great deal on the Ford of your choice. At Rowe Ford Hyundai in Westbrook, our goal is to assist you in making a confident decision. Our friendly, professional sales staff is here to answer your questions and listen to your needs.
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91 Main St

Westbrook, ME

04092

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Showing 1,024 reviews

July 19, 2022

Great place to buy a vehicle No pressure No behind close door deals And what the say is what they meen More

by potterspainting207
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Inglis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Burek
July 15, 2022

Great experience. Arrived with 2 dogs and one son and everyone was so friendly and they invited the dogs in the showroom. They were helpful, welcoming, and professiona More

by wdodge65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2022

From the initial contact about the Elantra’s availability to the pickup of the car, the service from Seth and Matt at Rowe was exceptional. Although located over 100 miles away from where we live the dealers More

by nickthickins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Hillyard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2022

Seth did an amazing job throughout the entire process. He was easy to work with and got us in the car we wanted when no other dealerships could. More

by kyle.burnell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Hillyard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2022

Great experience! Only waited about 2 weeks for a 2022 Hyundai Palisade and it is beautiful. Thank you to Seth for being so great and making it such an easy process! F More

by nursejackie2021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022

I was quite unhappy and upset with Rowe Ford last winter and very ready to take my business elsewhere. But Heidi Gavigan in the Service Department went out of her way to convince me to give Rowe Ford anoth More

by HHH
Recommend Dealer
Yes
Employees Worked With
Heidi Gavigan
May 30, 2022

Responsive,,extremely attentive and accommodating. Treated like an important customer. The reason I went back for a second purchase on two years More

by mmccar4295
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moody
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022

Only 1 star because 0 wasn't an option. .. I had a horrible experience after bringing my car to them for some relatively minor body work after hitting a bird on the interstate. I underst More

by jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Duane Harvey
May 25, 2022 -

Rowe Westbrook responded

Hello Jason, We're sorry to hear that you were not satisfied with the work completed at our body shop. We have to go by what the parts suppliers tell us. When they say that the parts will be here on a certain day, we relay that information to the consumer. There are shipping delays everywhere in the world right now. The businesses at the end of the line are the businesses that are being punished. Whatever was done to the door frame was done someplace else. We did not do any work to the door frame, so if there were any scratches which appeared as if it were sanded, they were not made at our facility.

May 25, 2022 -

jason responded

I expect to be told if there's a supply issue, not that everything is good and my car will be ready on a particular date then after that date passes to hear about some issue and to have that same thing repeated multiple times with different excuses each time. The communication with your customers is not on your suppliers, that's on your team. I'm not surprised that you would immediately deny responsibility without bothering to ask for pictures or contact me. It's at another shop and the insurance company can worry about whether or not your failure to correctly install the window caused the paint removal or if it was done with sand paper but the marks were not there when I dropped it off and they are inline with the corner of the window that hangs up on the door frame when opening or closing the door.

May 05, 2022

Great communication and very easy to work with, made the experience quick and painless. I have bought 3 cars so far and this was the best overall experience yet. More

by alannaj22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April 05, 2022

to slow for what I needed. Mistake was made on mileage they entered 16585 and should have been 26855. More

by lrmaine9332
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Moody
4.0
This rating includes all reviews, with more weight given to recent reviews.
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