Rowe Westbrook

Our experience at Rowe Ford Westbrook was exceptional again this year with my lease trade in. Our salesman, Daniel Otieno, was very professional yet down to earth and very personable. Daniel listened to again this year with my lease trade in. Our salesman, Daniel Otieno, was very professional yet down to earth and very personable. Daniel listened to our needs and did everything in his power to put us in the type of vehicle we wanted. We test drive several versions of the same model and liked the first one the best. Then Daniel worked with the rest of the magnificent finance team to make the sale fit into our budget. If you’re looking right now, go see Daniel! More

No complaints at all. No pressure when I wanted to order vs. taking existing inventory, which was not the case at every dealer I went to, which ultimately was why I purcha No pressure when I wanted to order vs. taking existing inventory, which was not the case at every dealer I went to, which ultimately was why I purchased here. The rest of the process was trouble free. More

Very kind, attentive custumer service. They made sure all my questions were answered. Also if other family members needed explanation. Thank you They made sure all my questions were answered. Also if other family members needed explanation. Thank you More

Matt and the team at Rowe Westbrook were very knowledgeable and helpful! Very easy and a pleasure to work with. I came in uncommitted to getting new car and they worked with me to come to a deal knowledgeable and helpful! Very easy and a pleasure to work with. I came in uncommitted to getting new car and they worked with me to come to a deal I was happy with. Thrilled with the whole transaction! More

Over the years I’ve never had a lot of luck with service advisors at any dealership for one reason or another. I’ll make this short and simple. Aria Kneeland is the best I’ve seen. She’s caring, smart, toug advisors at any dealership for one reason or another. I’ll make this short and simple. Aria Kneeland is the best I’ve seen. She’s caring, smart, tough( when needed) and does what she says she’s going to do. My advice to Rowe Ford, lock her up so she can’t get away. It’s worth the long drive to get service like that. Thank you Aria More

Matt and Rowe fords employs were all a pleasure to deal with. No pressure and you could talk to them like you’ve known them forever. Ill send anyone Matthew’s way that wants a vehicle. with. No pressure and you could talk to them like you’ve known them forever. Ill send anyone Matthew’s way that wants a vehicle. More

Dealership was busy, which led to a significant wait time. BUT, Matt was the best! He was pleasant, courteous and very knowledgeable. Any questions we had, he had the answer! We are repeat customers time. BUT, Matt was the best! He was pleasant, courteous and very knowledgeable. Any questions we had, he had the answer! We are repeat customers of Rowe Ford, and will continue to be so. Thanks again, we love our new truck! More

Connie and her team, in the collision department, are terrible people to work with and should be removed from their positions immediately so that nobody else has to suffer personal property damage at the terrible people to work with and should be removed from their positions immediately so that nobody else has to suffer personal property damage at the hands of Row Ford Collision. I had some dents and scratches to be repaired on my 1997 BMW M3. These were small damages caused by rocks being thrown from a lawnmower, not very serious repairs at all. This car was in amazing condition when I brought it in for repairs (aside from the dents and scratches to be fixed). They had my car for almost 2 months, leaving me without a vehicle to drive... They never reached out to me about delays or anything, I had to basically harass them for any updates at all after being ghosted for weeks at a time. They incorrectly assessed the damage when I dropped it off, even though they took pictures and looked over the car with me. They failed to repair one full side of the vehicle, the side that they did "repair" was covered in new scratches, dents, and wavy panels. There was damage to my wheel caps, interior door panels, wiring harnesses, and more. The only thing that they did right was paint color matching. After telling my insurance company about this, they scheduled me for a 2nd repair to fix their mistakes and to actually fix the side that they neglected to touch. I dropped my car off and waited 2 weeks, then I was told that they could not fit me in the schedule and I should pick my car up... 3 months later I finally got an appointment. I was assured several times that my car would be finished before any salt would be on the roads (this is a summer only car that has never seen salt in its life). Not only did they not repair it in time (took them almost 3 weeks), they drove it around their parking lot in the salt and made me pick my car up and drive it home through salt in below freezing weather so that I cannot even wash it off. Now my car will sit covered in salt all winter and rust. They failed, again, to repair anything to an acceptable standard. Each side of my car is covered in swirl scratches, every single panel on the car has new scratches, my windshield has a HUGE gash across the drivers field of vision. Obviously there is no shop foreman that looks at the vehicles to approve that the work has been completed properly, or they are so bad at their job that they don't even care... To top it all off, they took my car for a LONG joy ride (I set my trip to 0 when I bring my car in for service, it was at 800 when I picked it up) and my Check Engine Light is now on. This place basically took my 9/10 condition collectors car and ruined it twice. They don't even have the guts to apologize or act like decent people when they basically ruined my car. Every single person on this team should be fired and replaced with people with actual work ethics and skills to do their jobs. More

Seth was honest and efficient to work with. Buying a car during a really low inventory time was not fun. But Seth was honest and upfront about pricing which I respect. Rowe also did not incorp Buying a car during a really low inventory time was not fun. But Seth was honest and upfront about pricing which I respect. Rowe also did not incorporate what some other dealers were calling a "market adjustment" which seemed to be blatant price gouging during a tough economic time with very limited supply. Rowe and Seth seemed honest and I think I made the right choice going with them. More

Seth was a pleasure to work with. Expediently and accurately executed the delivery of my new lease vehicle. Expediently and accurately executed the delivery of my new lease vehicle. More