Rowe Auburn - Service Center

Rob Clark was professional, concerned, very helpful, and an asset to Rowe. Deb has also been very helpful many times. They make Rowe my favorite. an asset to Rowe. Deb has also been very helpful many times. They make Rowe my favorite. More

The several times I had been to Rowe since I purchased my vehicle from Dave Hart on November 20, 2008 up to the last scheduled visit for my oil change in May 2012,I found their staff to be very caring, frien vehicle from Dave Hart on November 20, 2008 up to the last scheduled visit for my oil change in May 2012,I found their staff to be very caring, friendly and professional. Excuse me for listing the names of the folks in the service department, all I can say they were very friendly to deal with. It appears this dealership has a strong customer satisfaction rate. Not only do they just focus on makeing the sales but there is an after sales communication with customers as far as feedback from them to see, if they were satissied with their service and was the staff very friendly to them, most important how rapid was the service on the vehicle. Personally, I find Rowe deserves a AAA+ on all their business traits. I am very impressed with my 2009 Hyundai Sonata. It is a very dependable vehicle. Just like my first Hyundai vehicle 1988XL from Pacifico Ford in Philadelphia, Pa I always find them the best bang for my buck. More

We were trying to decide whether to put the money into our vehicle so that it would pass inspection or try to sell it. Bob helped us tremendously by having knowledge of the vehicle to determine the curren our vehicle so that it would pass inspection or try to sell it. Bob helped us tremendously by having knowledge of the vehicle to determine the current value, determining the work it needed, and explaining to us in terms we could understand so that we could make an informed decision. We easily decided that day to have our vehicle fixed at Rowe Ford and are very happy with the results. It drives like its brand new! More

I brought my car into the service department and was promptly greated. Bob was my service advisor and was great to work with. He was extremely helpful, accommodating and knowledgeable. I felt that he ma promptly greated. Bob was my service advisor and was great to work with. He was extremely helpful, accommodating and knowledgeable. I felt that he made sure all my service needs were met. More

Service is the reason, My Kia is the first new car Service is the reason, My Kia is the first new car I've purched in 30 years. I bought at Rowe and have it serviced at Rowe. I like the car but, Service is the reason, My Kia is the first new car I've purched in 30 years. I bought at Rowe and have it serviced at Rowe. I like the car but, can't get over the Service, top notch from begining to end. More

I brought my problem to Hyundai Rowe Auburn, they did not bring it to me. In early January I purchased a used Hundai that came from out of state via a private party. Long story short, I had a series of err bring it to me. In early January I purchased a used Hundai that came from out of state via a private party. Long story short, I had a series of error codes with the onboard engine control module (OBD II). I was unable to return the car to the person I purchased it from, that's the way ME law works on private sales. After I did a series if troublshooting myself and even contacting Hundai Motor America directly with my VIN I was unable to figure out what was causing the problem so I brought the car to Rowe Auburn. Bob patiently listed to my tale of woe as well as all the work I had done prior to bringing the car to Rowe Auburn. We agreed to put it in the garage and troubleshoot it with one of their technicians. The technican Eric met with me after he spent the better part of an hour on the car with yet a second technican. Eric told me he reviewed my notes (all three pages of them) then he and Bob were able to explain exactly what was causing my problem. It turned out that in that particular model year, 2003, three states (CA, MA and VT) had a different emission requirement and a different engine were put in these cars (probably 1% of the model manufactured that year). Apparently there had been a problem with the engine such as a failed timing belt, so some mechanic somewhere had installed a used replacement head on the engine and put the wrong one on this car. So the engine ran fine, but timing was slightly off generating the error codes. This mechanic proceeded to disable the warning lights on the dash by removing the bulbs. (I'd like to find this guy and give him a piece of my mind.) At that point my best option was to put the correct head on the engine, we agreed to get one from a junk yard and proceed ahead with Rowe Auburn doing the work. After the correct replacement head was installed, Eric was testing compression and found the new (used) head had a crack. Certainly this was not my fault nor was it Rowe Auburn's. Bob credited me with all the time the dealership spent making this repair and we discussed the next step. Bob tried to locate another replacement head, but none were available. He did manage to find an entire low mileage used engine. We discussed my options and moved ahead with the engine replacement. Bob worked very closely with me during this process and in the end the cost of the entire engine replacement was not a lot more than if I had only had the head changed. The cost came in below the agreed upon amount I had set up with Bob by a couple hundred dollars....and now I have a low mileage engine in the car that works just as it should. I cannot say enough positive things about the experience I had with Bob and Eric at the dealership. I fully appreciated them listenting to me and I was never rushed by either of them. Next time, prior to purchasing a used car, I would bring it to them to look over should I go the private party route or simply purchase from them. I could have saved myself a lot of money and headache. Thanks for a great job. More

Car was serviced in a fast and timly manner. Rob called as soon as he had answers or information for me about my car. I was able to test my car with the head mechanic and talk to he about my cars issues. as soon as he had answers or information for me about my car. I was able to test my car with the head mechanic and talk to he about my cars issues. Price is always an issue just because times are tight and so dishing out hundreds of dollars sucks no matter what. I am happy with the work and willing to pay for a job done right. So far Ford has always treated my right and made good on anything that was not. More

I bought my car new in 2007 and have had Great service. Bob was in Service these past few times and he was GREAT...Very Professional and Knowledgable. I highly recommend him. Bob was in Service these past few times and he was GREAT...Very Professional and Knowledgable. I highly recommend him. More