Rob Robertson
Rob Robertson at Rowe Auburn
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Rob Robertson

Assistant Service Manager

Rowe Auburn

699 Center Street
Auburn, ME 04210

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10 Reviews
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10 Reviews

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10 Reviews of Rob Robertson

February 28, 2024

Dealership Rating
Employee Rating

Thank you for the great service and thanks so much for putting air in my tires 🚗 I appreciate it so much. More

by Tonia Stanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2024

Rowe Auburn responded

Thank you for your business and the great rating Tonia. Your business is very much appreciated.

June 08, 2023

Dealership Rating
Employee Rating

I scheduled a 2014 Ford Flex for the 7th and 8th of june. On the 8th I called for the progress on the car. I was told it would not be even started until Monday the 12th. This situation is untenable. I am dis More

by Anthony McDonald
Service Time
Service Communication
Recommend Dealer
No
Jun 08, 2023

Rowe Auburn responded

Hello Anthony - Thank you for bringing this matter to our attention. In review, I have brought your concerns to the attention of the service manager. He will be reaching out to you by phone in an effort to resolve your concerns in a timely manner. Please allow him a few minutes of your time to do so. Thank you in advance.

Jun 08, 2023

Anthony McDonald responded

No.

August 12, 2022

Dealership Rating
Employee Rating

this is a ZERO review from my experience, this is a very poor service dealership. i have had multiple issues with the sunroof on my 2015 F150, all under warranty. after the last visit, I was told tha More

by mconlogue
Customer Service
Recommend Dealer
No

February 12, 2021

Dealership Rating
Employee Rating

Amazingly easy process. Gary was 100% engaged with whatever I needed including getting my new car brought to me because of an incredibly hectic work schedule. He is A+ on going above and beyond for hi More

by Meganhill600
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tom Gaudet, Gary Goodman

April 10, 2018

Dealership Rating
Employee Rating

Always Great! We have purchased 2 cars from Rowe Auburn over the last few years and always have a great experience. This year we did our first “leased” vehicle and More

by Budsully14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jim Robertson, Daniel Merrill

February 08, 2018

Dealership Rating
Employee Rating

Brian Kelsea What can I say, Brian Kelsea is the best of the best. He always takes all my needs and my individual situation seriously and has helped get into 4 gr More

by Mrj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Kelsea

June 25, 2014

Dealership Rating

Their mistake is now My problem This is not the kind of review I'd hoped to be writing when I bought my car here 5 months ago. Although I do feel that the Sales Department at Rowe Au More

by LisaRussell
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Jul 14, 2014

LisaRussell responded

Sales Manager made contact and appropriately corrected the situation.

October 04, 2013

Dealership Rating

I have repeatedly returned to service dept because they forget to reset oil light. Also they've worked on my vehicle and I paid for it to turn around and find out they never did the work! Excuse, they mus More

by Luvford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 18, 2013

Rowe Auburn responded

Hello luvford, I am sorry to hear that you were not treated properly and that your vehicle was not serviced as you had expected. I have been an employee with Rowe Auburn for over 18-years now, and I can say that this is not representative of how we prefer to do business. Rowe Auburn participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at the dealership. I would like to review your issues in more detail so that I can ensure that they do not happen again. Please give me a call at (207) 784-2321 or 800-339-7693, ext. 1501. Respectfully, Dean V. Swindler, Sr. Business Development Director The Rowe Auto Group

February 24, 2012

Dealership Rating

Car was serviced in a fast and timly manner. Rob called as soon as he had answers or information for me about my car. I was able to test my car with the head mechanic and talk to he about my cars issues. More

by jared.lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rob

November 22, 2010

Dealership Rating

This professional service team has taken excellent care of us for years. They are totally dedicated,well trained, honest, professionals. We are always provided with the best service possible in a timely ma More

by tommy tinkle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dean Swindler , Rob, James, Leo, Chris, Jason, Mike ,Dean

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