Rowe Auburn - Service Center

I had to get an inspection sticker and this dealership called to schedule one given that we have had any/all work done here in the past two years. They said my tinted windows measured 31 instead of the l called to schedule one given that we have had any/all work done here in the past two years. They said my tinted windows measured 31 instead of the legal limit of 35. Who knew? So, they told me to bring it to an auto body shop to have it tested and get a "certificate" if it passed. Funny thing was, this same place inspected the same car last year and never said a word about the tint. We bought it brand new in a different state. And, the auto body place said it was 33 and there is a margin of 2, so I got the darn certificate. I go back to the dealership and have to wait for a technician to be available because the two clerks didn't like the way I came in and handed them the "certificate" and complained about having to waste $45 when clearly their equipment is not working properly. Thus, the manager comes out to give me proof of the law and says that since he is the new Mgr, things are done by the book now. HUH? Last year, I guess not so much. When I ask why I wasn't told I had to bring the certificate, he says it is my vehicle and should know the laws. WOW. I'll never go back there again- EVER. Nor will I buy a HYUNDAI. More

Thank you for the great service and thanks so much for putting air in my tires 🚗 I appreciate it so much. putting air in my tires 🚗 I appreciate it so much. More

I scheduled a 2014 Ford Flex for the 7th and 8th of june. On the 8th I called for the progress on the car. I was told it would not be even started until Monday the 12th. This situation is untenable. I am dis On the 8th I called for the progress on the car. I was told it would not be even started until Monday the 12th. This situation is untenable. I am disabled and need the car for medical appointments. At this point, I have had to just reschedule several appointments because I do not have a way to get there. I will be making a formal complaint to Rowe management. More

ZERO review horrid service. called to ask for a service appt and price match for a mailed FORD dealer promotion, from another local dealer. no go.. (RUDE NO Go) the dealer, called to ask for a service appt and price match for a mailed FORD dealer promotion, from another local dealer. no go.. (RUDE NO Go) the dealer, in my opinion, does not have an honest service department. i will do my best to never go there again. Ford corporate, are you paying attention? you have a problem, and you need to fix it soon More

Go somewhere else I am the owner of a 2017 Ford F150 that I purchased from your dealership 18 months ago. words can't express my frustration both with Ford in general a I am the owner of a 2017 Ford F150 that I purchased from your dealership 18 months ago. words can't express my frustration both with Ford in general and this dealership in particular. To provide some context, I have been a loyal customer for over 20 years and have purchased sixteen vehicles at Rowe for my wife and I over the years. In addition, I have routinely referred friends and family to Rowe for their vehicles and have often been personally involved in their purchase experience. I have done so because I had a solid relationship with my salespersons, sales manager, and service department staff. Unfortunately, I will now be putting my efforts toward steering people away from Rowe whenever possible. My 2013 Ford Focus needed a full transmission rebuild at 7,000 miles. My wife’s 2013 Ford Flex spent nearly as much time in the service department at Rowe as it did in our driveway, including almost THREE months in which the entire vehicle interior was stripped out and rewired because their service department could not figure out the cause of an “electrical gremlin”. Despite this, I stayed loyal to Ford and Rowe, but my experience with my F150 has been the last straw. My purchase experience was so frustrating that it necessitated two face-to-face meetings with their former GM, Mark Axelssen and multiple calls to Ford Corporate to complain, as they had lied in their advertising campaign. At 10,500 miles, I brought my truck in for service and explained I was losing coolant. The service dept. simply topped off the reservoir and said it was fine. I brought it again one month later, and again they said there was no problem and topped it off. I returned again 2,000 miles later on April 17th with no coolant in the reservoir. While the service dept. took me seriously this time, it took them SEVEN WEEKS to even be able to diagnose what the problem was and my truck was out of service for a full two months while they rebuilt the top end and replaced the cylinder heads. My truck was returned to me in June 13th. Last week while heading in to work, the truck experienced catastrophic failure and died in the middle of a busy intersection at 7:30 in the morning. I am currently waiting to hear how long it is going to take this time to fix whatever mechanical failure has occurred this time. I am being told the timing tensioner "failed" and they will have to tear apart the motor to see how much damage was done. A miraculous diagnosis given that my truck is sitting in the exact same spot on their back lot that it was a week ago when the two truck dropped it there. Given all of the negative experiences I have had with Ford vehicles as of late, I fully intend to be persistent and vocal with Ford about my disgust with their quality and building a lemon for me. However, given the sheer length of time it has taken to get vehicles returned to me from Rowe's service department, coupled with an apparent inability to adequately locate and diagnose problems in Ford vehicles, my frustration and anger is equally directed at Rowe Auburn as well. I understand Rowe is a large dealership by Maine standards, and I am a small drop in a large well of customers. But let me assure, I will be doing whatever I can to share my experiences with those willing to listen. A very disappointed customer. More