Rowe Auburn - Service Center
Auburn, ME
51 Reviews of Rowe Auburn - Service Center
Poor customer service communication in service department fabricates and falsifies information. Transparent to the truth false accusations made without contacting customer. Customers beware. fabricates and falsifies information. Transparent to the truth false accusations made without contacting customer. Customers beware. More
I had to get an inspection sticker and this dealership called to schedule one given that we have had any/all work done here in the past two years. They said my tinted windows measured 31 instead of the l called to schedule one given that we have had any/all work done here in the past two years. They said my tinted windows measured 31 instead of the legal limit of 35. Who knew? So, they told me to bring it to an auto body shop to have it tested and get a "certificate" if it passed. Funny thing was, this same place inspected the same car last year and never said a word about the tint. We bought it brand new in a different state. And, the auto body place said it was 33 and there is a margin of 2, so I got the darn certificate. I go back to the dealership and have to wait for a technician to be available because the two clerks didn't like the way I came in and handed them the "certificate" and complained about having to waste $45 when clearly their equipment is not working properly. Thus, the manager comes out to give me proof of the law and says that since he is the new Mgr, things are done by the book now. HUH? Last year, I guess not so much. When I ask why I wasn't told I had to bring the certificate, he says it is my vehicle and should know the laws. WOW. I'll never go back there again- EVER. Nor will I buy a HYUNDAI. More
Thank you for the great service and thanks so much for putting air in my tires 🚗 I appreciate it so much. putting air in my tires 🚗 I appreciate it so much. More
I took my VW Tiguan to Rowe to have quite a few repairs on numerous occasions and could not be more pleased. Their staff is professional, honest, and very personable with reasonable prices. Megan Webber wa on numerous occasions and could not be more pleased. Their staff is professional, honest, and very personable with reasonable prices. Megan Webber was the service advisor I primarily dealt with and she went above and beyond to help me and was always available for questions or concerns. She remained understanding and helpful every step of the way- from obtaining the quote(s) to the actual repair(s). More
I was satisficed with the service rep. but I believe the labor cost was way overboard my car was in garage for 7 hours with one mechanic. and my labor was 2600.00 but I believe the labor cost was way overboard my car was in garage for 7 hours with one mechanic. and my labor was 2600.00 More
I ordered tires through “Quick Lane Tires”, for $1200. 00. They are by definition, not quick nor do they have tires. When the tires came in they wanted me to drop my car off and leave it. Michelle told me 00. They are by definition, not quick nor do they have tires. When the tires came in they wanted me to drop my car off and leave it. Michelle told me that they were booked up for months. She said they would try to work it in and they would call me when it was complete. Well, they kept their tires and I went to a tire store and got the same tires in one hour. Also Michelle was very rude. More
I scheduled a 2014 Ford Flex for the 7th and 8th of june. On the 8th I called for the progress on the car. I was told it would not be even started until Monday the 12th. This situation is untenable. I am dis On the 8th I called for the progress on the car. I was told it would not be even started until Monday the 12th. This situation is untenable. I am disabled and need the car for medical appointments. At this point, I have had to just reschedule several appointments because I do not have a way to get there. I will be making a formal complaint to Rowe management. More
ZERO review horrid service. called to ask for a service appt and price match for a mailed FORD dealer promotion, from another local dealer. no go.. (RUDE NO Go) the dealer, called to ask for a service appt and price match for a mailed FORD dealer promotion, from another local dealer. no go.. (RUDE NO Go) the dealer, in my opinion, does not have an honest service department. i will do my best to never go there again. Ford corporate, are you paying attention? you have a problem, and you need to fix it soon More
this is a ZERO review from my experience, this is a very poor service dealership. i have had multiple issues with the sunroof on my 2015 F150, all under warranty. after the last visit, I was told tha very poor service dealership. i have had multiple issues with the sunroof on my 2015 F150, all under warranty. after the last visit, I was told that it was a defect in the design, and that they would no longer cover this. HUH?? to make things worse, they broke the tracks that hold the sunroof in when they were putting it back together. oops, so sorry, its only a grand to replace them. HUH?? because of the lack of dealers in Lewiston ME i am limited as to where to take this F150 Lariat. The truck is there now, and the service advisor is arrogant, condescending and rude. so glad i bought a 100k warranty /5 years that expired at the 5 years not the 83k that is on the truck. 400 bucks for a throttle body, of course its not in stock, why would it be? this dealership sucks no FORD EVER AGAIN. Rowe, pay attention, your service SUCKS More
Wheel barons toasted I never got a survey for my service from Michelle so I will do now. She went above and beyond for me to get my Wheel barons fixed and covered under wa I never got a survey for my service from Michelle so I will do now. She went above and beyond for me to get my Wheel barons fixed and covered under warranty. She was even sick and still did her job. She's awesome. More