Rowe Auburn

I brought my problem to Hyundai Rowe Auburn, they did not bring it to me. In early January I purchased a used Hundai that came from out of state via a private party. Long story short, I had a series of err bring it to me. In early January I purchased a used Hundai that came from out of state via a private party. Long story short, I had a series of error codes with the onboard engine control module (OBD II). I was unable to return the car to the person I purchased it from, that's the way ME law works on private sales. After I did a series if troublshooting myself and even contacting Hundai Motor America directly with my VIN I was unable to figure out what was causing the problem so I brought the car to Rowe Auburn. Bob patiently listed to my tale of woe as well as all the work I had done prior to bringing the car to Rowe Auburn. We agreed to put it in the garage and troubleshoot it with one of their technicians. The technican Eric met with me after he spent the better part of an hour on the car with yet a second technican. Eric told me he reviewed my notes (all three pages of them) then he and Bob were able to explain exactly what was causing my problem. It turned out that in that particular model year, 2003, three states (CA, MA and VT) had a different emission requirement and a different engine were put in these cars (probably 1% of the model manufactured that year). Apparently there had been a problem with the engine such as a failed timing belt, so some mechanic somewhere had installed a used replacement head on the engine and put the wrong one on this car. So the engine ran fine, but timing was slightly off generating the error codes. This mechanic proceeded to disable the warning lights on the dash by removing the bulbs. (I'd like to find this guy and give him a piece of my mind.) At that point my best option was to put the correct head on the engine, we agreed to get one from a junk yard and proceed ahead with Rowe Auburn doing the work. After the correct replacement head was installed, Eric was testing compression and found the new (used) head had a crack. Certainly this was not my fault nor was it Rowe Auburn's. Bob credited me with all the time the dealership spent making this repair and we discussed the next step. Bob tried to locate another replacement head, but none were available. He did manage to find an entire low mileage used engine. We discussed my options and moved ahead with the engine replacement. Bob worked very closely with me during this process and in the end the cost of the entire engine replacement was not a lot more than if I had only had the head changed. The cost came in below the agreed upon amount I had set up with Bob by a couple hundred dollars....and now I have a low mileage engine in the car that works just as it should. I cannot say enough positive things about the experience I had with Bob and Eric at the dealership. I fully appreciated them listenting to me and I was never rushed by either of them. Next time, prior to purchasing a used car, I would bring it to them to look over should I go the private party route or simply purchase from them. I could have saved myself a lot of money and headache. Thanks for a great job. More

It was a good experience. Almost did not send this in because you guys required so many words! So it was agood experience until I got to this survey. Not being funny, I am being very serious. If I had so because you guys required so many words! So it was agood experience until I got to this survey. Not being funny, I am being very serious. If I had something bad to say about the dealer, believe me, I would say it. More

My husband and I visited Rowe yesterday to purchase a new Kia Soul. We loved the guys and they were super knowledgeable and very friendly. I am VERY happy with the car and am glad that I had Brian to teach m Kia Soul. We loved the guys and they were super knowledgeable and very friendly. I am VERY happy with the car and am glad that I had Brian to teach me how to use all of the new goodies it comes with. So, if you see someone driving around in a new red Soul, smiling like a lunatic, you'll know it's me :) More

My husband and I wanted to trade in his Toyota Tundra for a vehicle that has better gas mileage. We traded for a 2012 Kia Sorento and love it! We loved it so much 5 days later we traded in our Jeep for a K a vehicle that has better gas mileage. We traded for a 2012 Kia Sorento and love it! We loved it so much 5 days later we traded in our Jeep for a Kia Optima. Dale was great to work with and has a fun personality. He made our buying experience that much more enjoyable and was very thorough showing us the vehicles. With our first purchase we worked with Charlie Burns to sign all of the paperwork. We requested to sign with him the second time around as he made us very comfortable and was able to answer all of our questions. More

Car was serviced in a fast and timly manner. Rob called as soon as he had answers or information for me about my car. I was able to test my car with the head mechanic and talk to he about my cars issues. as soon as he had answers or information for me about my car. I was able to test my car with the head mechanic and talk to he about my cars issues. Price is always an issue just because times are tight and so dishing out hundreds of dollars sucks no matter what. I am happy with the work and willing to pay for a job done right. So far Ford has always treated my right and made good on anything that was not. More

We visited Rowe Auburn looking for a new Kia, and they unfortunately did not have any on our first visit. Brian and Jason were amazing, however, by remembering us as soon as they got some Kia Souls in an unfortunately did not have any on our first visit. Brian and Jason were amazing, however, by remembering us as soon as they got some Kia Souls in and giving us a call. The service was fantastic, and Charlie Burns worked hard to get us a great deal. I accidentally left my garage door opener in my trade-in vehicle, and Jason and Brian worked hard to get it back to me. GREAT people, and I would definitely recommend them to anyone I know, and will buy a car from them again in the future! More

I bought my car new in 2007 and have had Great service. Bob was in Service these past few times and he was GREAT...Very Professional and Knowledgable. I highly recommend him. Bob was in Service these past few times and he was GREAT...Very Professional and Knowledgable. I highly recommend him. More

Shopping for my second new car in 10 years, and they both made me feel at ease, and confident with my purchase. They listened to what I was looking for in a vehicle and took into account my budget. This ex made me feel at ease, and confident with my purchase. They listened to what I was looking for in a vehicle and took into account my budget. This experience alone will cause me to return to this dealership again for future car purchases!!! More

Very friendly people, worked with me an the bank for financing. Would recommend this dealer to anyone looking for a new vehicle. Even my dog loves goin there! financing. Would recommend this dealer to anyone looking for a new vehicle. Even my dog loves goin there! More