Route 46 Nissan

I leased 2009 Nissan Murano SL AWD last year. Since the purchase date I made two appointments for oil change. Both times I waited an hour and a half for an oil change!!! The second time they tried to force purchase date I made two appointments for oil change. Both times I waited an hour and a half for an oil change!!! The second time they tried to force my wife to do 'scheduled service', and indicated that unless scheduled service for $120 is not done, the oil change will not be done for free as per agreement when the car was purchased. I bought two cars from that dealer, but I will never go back there for either service or new car purchase. More

Great price, very friendly staff...I shopped all around and i couldnt be happier with my purchase! They give free oil changes for life, too. I sent my mother and my brother there to buy a car, they had m and i couldnt be happier with my purchase! They give free oil changes for life, too. I sent my mother and my brother there to buy a car, they had me in and out with my new car in about 45 minutes. Thank you, Rich and Wilson! More

Vehicle was finished on time as promised. I got my free oil change, because they have a free oil change for life policy with the purchase of any new or used car, and honestly it was the first time i brough oil change, because they have a free oil change for life policy with the purchase of any new or used car, and honestly it was the first time i brought a car of mine ANYwhere for service where everything they promised to get fixed, got fixed!!! a week later, it was my birthday, and then I even received a call from the President, Frank Esposito, wishing me a happy birthday! all things considered, it was a great experience. More

Our experience was a nightmare. We picked out a used 2007 Murano, got approved and made arrangements to pick up the car. The salesman as well as his manager seemed to speak in circles never really addressing Murano, got approved and made arrangements to pick up the car. The salesman as well as his manager seemed to speak in circles never really addressing our questions. I was very apprehensive about going to pick up the car but went anyway. When we got there we were told that the car was $5000 more than the listed price on the internet. Also, the car we were supposed to pick up was sitting on the lot, with balloons attached. It was in no way ready. I asked to see the manager and he seemed equally as dumbfounded. My wife and I walked out and chalked it up to a miserable experience. Its no wonder the dealership was empty. I will also say that the sales manger's response when my wife and i were leaving was "Goodbye". what professionalism! I would not recommend this dealership to my worst enemy! More

Called in about a used Maxima and was told a price of $17,800. I got there and the car did not have the equipment that they said it did and was priced $3000 higher. The manager came out to talk to me and $17,800. I got there and the car did not have the equipment that they said it did and was priced $3000 higher. The manager came out to talk to me and when I told him the story, he said well do you know how to read? Here, I'll read for you. I got up and left. They still keep calling to get me back in even though I told them not to call me again. DO NOT GO THERE More

I stopped in to buy a used Nissan Pathfinder LE on Columbus Day Weekend. The car I selected was a 2006 model with 22,386 miles. After agreeing on a price, I placed a $5,000 deposit on the car using Columbus Day Weekend. The car I selected was a 2006 model with 22,386 miles. After agreeing on a price, I placed a $5,000 deposit on the car using my credit card. I stopped by next day and was told that they didn't have a chance to print out the CarFax. Since I was going to have the funds on Saturday, they said that they would give me the CarFax then. On Saturday (17 Oct), I stopped by to pick up the CarFax and noticed that the mileage on the car was 14,000 miles less than what was on the odometer. The car was also involved in an accident of which I was not informed. The CarFax was titled Nissan of Bergenfield which has no business relationship with Autoworld 46 Nissan. After pointing out the discrepancy between the odometer, I was told that NJ DMV had made a mistake with the mileage not just once but several times. I was offered several other cars but decided that to look elsewhere. On 24 Oct, I asked for my deposit back. Albert, the "floor manager", told me that they couldn't give me a credit back since the bookkeeping department was closed on Saturday. He promised he would give me the credit back on Monday (26 Oct). Despite repeated phone calls and e-mails, I still have not received my credit back. If it wasn't for the credit card (I'm going to contest the charge), I would be out my money. This is NOT a place I would do business with in the future. More

I felt like I was being kept hostage. They kept lowering the price to try to get me to buy a car that day. It was too heavy handed. Ended up dropping the price for a new Nissan 2009 cube from $19K to $14K the price to try to get me to buy a car that day. It was too heavy handed. Ended up dropping the price for a new Nissan 2009 cube from $19K to $14K plus TradeIn (worth $3K). They would have been losing money (if it was a legitimate deal). I went to another dealership and bought the same car at a comparable deal. Much more trustworthy. Salesman called 6 times in 30 minutes after we left. Stay away from Route 46 Nissan!! Nan More

Well this was quite the horrible experience. My fiance originally had a Saturn SL and wanted a newer car. I was with her on most trips to other dealers and she was supposed to wait for me to get out of wo originally had a Saturn SL and wanted a newer car. I was with her on most trips to other dealers and she was supposed to wait for me to get out of work to go down to this dealership. She had gone down with her father and met with Jimmy. Jimmy was flirting and offering my fiance rides in his Silver 350z. He was talking up a game from what I was told by her and her father. I had taught my fiance to request Carfax reports from any dealership when looking at a used vehicle. Jimmy was repeatedly dodging the request until after an hour later he had come out with a Car Fax report(more on this later). Supposedly both cars were "clean" no accidents. In either case she called me later that day and notified me that both her and her father had purchased two Nissan Altima's(and 03 and 04). She sounded very excited and I on the other hand was not. She had entered into a 60 month finance, 5k down after all was said and done this car would cost her 18k for a middle of the line Altima from 2003.., her father faired no better but with a 10k deposit and would in the end owe 12k.) Roughly 2 months go by and my fiance's car starts having serious issues(suspension was shot, a chip on the transmission was causing all sorts of issues with the car as well). Vehicle had warranty left on it but the dealer stated that these items are not covered by warranty(transmission is part of the power train). She had to pay out $600 for the work to be done on just the transmission as they quoted her suspension to be over $1600.00. She was then experiencing issues with the check engine light and time after time going into the service bay paying money that she doesn't have on a car that was supposedly in mint condition. After an additional 3 months(total ownership of car was 5 months) she decided she would sell the car or trade it in for something cheaper and more reliable. We had went up to Royal Pontiac in Sussex County and they would not offer more than 3k for the car as it had been in 3 airbag deployed accidents. They provided the Carfax, and pointed out where the vehicle had new paint etc done. My fiance was furious, so we had gone down to the Nissan dealer on 46 together and brought this to their attention. The salesmen Jimmy asked what the problem was and when it was explained he quickly vanished. After 20 minutes I went into the Manager area and demanded to speak to someone, shortly afterwards Orlando appeared and hell had broken loose. I explained the situation to him and he pulled up her records and showed me the Car Fax report, which wasn't a CarFax report. It had been doctored and the VIN# was off by 1 number at the end. He then stated that buyer beware and asked us to leave as it was her failing and that he would not help her. I then stated I would notify all the people in the showroom of his statement and the shadyness of the deal. Orlando then got up in my face with a finger pointed at me stating he would have the police come down, jail me and my fiance for even whispering a word of that. I notified Orlando that he would have bigger issues to worry about until the police arrived. So after verbally abusing one another for over 20 minutes I then asked him for Nissan USA corporate number, he stated he is corporate and they can't do a thing.We had left the dealership at that point. On a whim upon arriving at home I paid for a carfax on her father's Atlima and sure enough the vehicle was in an accident on the passenger side. I contacted Nissan USA on their behalf notified them of how we were treated and the extend of the deal with Nissan 46 and they could not do anything as it is a "franchise" dealership, they could investigate but nothing more. I then contacted Nissan 46 and threatened them with legal action and notified them I had the documentation and voice recordings of Orlando stating the horrible business practices he performed. We were invited back to the dealership to "work it out". Orlando's Idea of working it out was buying the white Altima back for 10k(14k owed on it), then his other idea was taking it back at a loss and giving us a lease on a Mitsubishi Galant for 72 months(its also a Mitsu dealership). I scoffed and tried to put it into perspective with his wife being the one who got ripped off. He said his wife wouldn't be ripped off because she's at least smart enough to check the VIN. Another verbal altercation erupted and we had left again. I shopped her car around and a dealer took the vehicle as trade for 12k and rolled 2k onto another car which worked out much better. That whole entire dealership is crooked much like everyone else had stated. They do not care about repeat business and would rather make a quick sale screwing over their customer base because they are a HUB dealership for several towns. The door keeps revolving. More

Worst customer service anyone can even imagine. Worst customer service anyone can even imagine. Following are the very common traits of this dealership. 1. They lie. 2. They will speak rude. 3 Worst customer service anyone can even imagine. Following are the very common traits of this dealership. 1. They lie. 2. They will speak rude. 3. No body will care about you, even if you plead for service. 4. We have a raised a complaint to the VP of the dealership. Even he is no good. If you ever have a relationship with this dealer cut it now. There many good dealers and service centres out there which offers far better service than this one. And if you came to this site to rate this dealer the worst, (Im 100% sure no one on earth will rate them better than worst) you are not alone. Every single person will have nightmare entering the store. More

The worst dealer and the manager was very rude. They never intend to help any customers. Worst!! Dont even try enquiring fromt his place!!! They always try to sell the old nissan models manipulate never intend to help any customers. Worst!! Dont even try enquiring fromt his place!!! They always try to sell the old nissan models manipulated with the old engine.Im not associated with any dealer but my sincere advice is not to go to this place. More