Route 46 Nissan

What a nightmare! I spent 3 days and 6 hours at this dealership. I made an offer on a 2009 Nissan Maxima with a $500 deposit and it was accepted. It was late so I made an appointment to pick up the car dealership. I made an offer on a 2009 Nissan Maxima with a $500 deposit and it was accepted. It was late so I made an appointment to pick up the car on Friday. I was dealing with the salesman Troy Lockett, who was very nice and fair. When I returned on Friday the sales manager Richared Catalano came over and asked me about the deal and tried to "re do" the deal for more money. I said I was just coming in to pick up my car. He in turn said he can not do this deal unless I came up with more money. This was a classic bait and switch. I asked for my money back but he said I would have to wait for Monday. He can take my money today but not return it today....How is that? I do not understand. I am a returning customer and to be treated like I was born yesterday is disgraceful. I guess I will not be returning "except for my deposit" and with my lawyer if I do not get it back on Monday. I did not know about this website but if I read these reviews first I could have saved myself hours of time and aggravation. I hope others read these reviews and go somewhere else. I am going to Nissan Corporate with this along with the BBB,Consumer affairs and I will send a letter to the New Jersey State Attorney General. I hope someone files a class action suit so I can join in. More

Everything started when I received a recall letter that said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to a said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to any dealership to get it fixed for free.Went to this dealership on route 46, Totowa, NJ for service.They fixed it, I took the car home and barely made it tomy street-the car broke and wouldn't start.My father is an expert mechanic, he checked the battery and also checked if there was a spark. Everything was normal.Then he poured some gas directly into engine and the car started.So, he said that fuel just wasn't getting to the engine because of what they did while "fixing" my car.I paid to have it towed back to them.It surely took them several days to start working on it, and when they called me back to inform me of the problem they said that there is just NO SPARK! Anyway, I needed the car ASAP so, I decided to go ahead and just fix it. They charged me over $700.When I went to pich up the car I found some of my things missing! They STOLE several things like anti-radar & $300 worth of tools from the trunk which is very important for every driver to have.I called the police and officer said that for the past 15 yrs it has been happening pretty often at this particular dealership. I am pregnant (in my 9th month), on maternity leave and I'm due any week now.! Obviously money is a big deal to me.I do not have a baby crib or even a bussinett.Now bacause of this big expense I just had I won't have a bed for my little one! I get an impression that they do it on purpose to make money.So, if you get a recall letter DO NOT GO TO DEALERSHIP! They will finf a way to full you and make money off of you.They will make any small problem a big one!People BEWARE! More

Everything started when I received a recall letter that said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to a said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to any dealership to get it fixed for free.Went to this dealership on route 46, Totowa, NJ for service.They fixed it, I took the car home and barely made it tomy street-the car broke and wouldn't start.My father is an expert mechanic, he checked the battery and also checked if there was a spark. Everything was normal.Then he poured some gas directly into engine and the car started.So, he said that fuel just wasn't getting to the engine because of what they did while "fixing" my car.I paid to have it towed back to them.It surely took them several days to start working on it, and when they called me back to inform me of the problem they said that there is just NO SPARK! Anyway, I needed the car ASAP so, I decided to go ahead and just fix it. They charged me over $700.When I went to pich up the car I found some of my things missing! They STOLE several things like anti-radar & $300 worth of tools from the trunk which is very important for every driver to have.I called the police and officer said that for the past 15 yrs it has been happening pretty often at this particular dealership. I am pregnant (in my 9th month), on maternity leave and I'm due any week now.! Obviously money is a big deal to me.I do not have a baby crib or even a bussinett.Now bacause of this big expense I just had I won't have a bed for my little one! I get an impression that they do it on purpose to make money.So, if you get a recall letter DO NOT GO TO DEALERSHIP! They will finf a way to full you and make money off of you.They will make any small problem a big one!People BEWARE! More

Everything started when I received a recall letter that said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to a said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up.It said I should go to any dealership to get it fixed for free.Went to this dealership on route 46, Totowa, NJ for service.They fixed it, I took the car home and barely made it tomy street-the car broke and wouldn't start.My father is an expert mechanic, he checked the battery and also checked if there was a spark. Everything was normal.Then he poured some gas directly into engine and the car started.So, he said that fuel just wasn't getting to the engine because of what they did while "fixing" my car.I paid to have it towed back to them.It surely took them several days to start working on it, and when they called me back to inform me of the problem they said that there is just NO SPARK! Anyway, I needed the car ASAP so, I decided to go ahead and just fix it. They charged me over $700.When I went to pich up the car I found some of my things missing! They STOLE several things like anti-radar & $300 worth of tools from the trunk which is very important for every driver to have.I called the police and officer said that for the past 15 yrs it has been happening pretty often at this particular dealership. I am pregnant (in my 9th month), on maternity leave and I'm due any week now.! Obviously money is a big deal to me.I do not have a baby crib or even a bussinett.Now bacause of this big expense I just had I won't have a bed for my little one! I get an impression that they do it on purpose to make money.So, if you get a recall letter DO NOT GO TO DEALERSHIP! They will finf a way to full you and make money off of you.They will make any small problem a big one!People BEWARE! More

Terrible. Shady LOOKING dealership, and shady dealership in general. The salesman was very patient, kind, and polite for the entirety of my visit. However, as we attempted to figure things out, more and m in general. The salesman was very patient, kind, and polite for the entirety of my visit. However, as we attempted to figure things out, more and more managers etc became involved and the whole thing turned messy and absurd. We talked for a while and worked up some prices, none of which ended up fitting my budget. He then brought down a manager to negotiate. They slowly, slowly made price adjustments for me. Upon filling out a credit app and negotiating prices, the salesman asked for my credit card as "proof" that I was interested and serious about purchasing a car. I thought this was very odd and he assured me nothing would be charged to my card. I gave it to him, filled out the papers etc. I didn't have the money at that moment in time in my bank account to write a check, I was simply browsing. I'd had enough for the day and asked for my card back so I could go home and figure out what I wanted to do, and he said he'd go get it. He returned, without my card, with a lower down payment offer. I declined and asked again for my card. He again returned without my card with yet a lower offer, and this continued for about 3 trips. Then he came back with the used car sales manager, who offered me $0 down, which is nice, but at this point I was getting fed up and not really interested. After they'd held my credit card hostage for a while, I managed to get it back and get the hell out of there. I will not be returning, even if the down payment IS $0. By the sounds of the other reviews, I'm sure I wasn't getting as good a deal as they made it sound like. I felt like they were trying to bully me into buying a car that I wasn't 100% sold on to begin with. I'm a young woman and I think they saw me as an opportunity to take advantage. The whole experience was bizarre and ridiculous. They held my credit card ransom, it was just odd. No one there seems trustworthy, and I would never buy a car from them. More

When we first met with the sales representative, Elvis, he was very helpful. He showed us a car that my husband and I both liked. Our credit was not that great however they said they were able to get us he was very helpful. He showed us a car that my husband and I both liked. Our credit was not that great however they said they were able to get us approved. We came to an agreement with a price and met with the finance guy Jim Godfrey. We had mentioned to him that we did not want to take the car with us unless we were definitely approved because of a situation that had occurred with my friend where she took a car home and later had to return it because she was never really approved. Jim showed us on his computer that we were tentative approved and said it was only tentative because the banks were not able to confirm with my job that I was currently working there since it was late at night. Therefore, as long as the salary that I made was true and that I truly worked there, everything was going to be approved. We told him we would wait until tomorrow however he assured us that it was best to take the car home that way the bank will see that we have it and it will be easier for them to approve it. (Later found out that that is a lie). We signed a few contracts including a Spot Contract. The spot contract I find out later are signed by those who are not approved yet however they are allowed to take the car home with them. I asked why I had to sign that if we've been "approved". Jim told us that everyone, regardless of there score, even if they had a credit score of 800 has to sign the spot agreement. I later learned from another dealership that the only one who signs it are those who do not have true approvals. We asked both Jim and Elvis how long it would take to get the license plates. He said about 20 - 30 days. I later found out from another dealership that that was a lie and that it normally comes within 7 - 10 business days. When they gave us the car they only gave us one key and no alarm. They told us we can pick up the key within a week. When calling to confirm if the 2nd key was available we were told it was not. My husband and I called the dealership everyday to find the status of our license plate, 2nd key and alarm. Everyday they somehow found a way to ignore us. This went on for 2 months!!! We went back 3 times to get a temporary license plate!! Every time we asked how long it would be, they told us it should be coming next week. Sure enough next week became 2 1/2 months. 2 1/2 months later, we received a call from a woman by the name Maggie Anagano. We met with her and upon meeting her she saw that I was pregnant. She asked if I was on maternity leave and I said that I was. She said she was trying to work with another bank to see if we can get an approval and later asked to see if they can call my current employer. They claimed they called however I know they did not speak to my manager because I would always follow up to see if they called and my manager said they did not. Maggie told us we were not approved because the bank is unsure if I was going to go back to work due to my pregnancy. I assured her I was and I thought that was actually a form of discrimination. She then told us that we have not been approved and that the only way to keep the car was to get a co-signer. It took them 2 1/2 months for them to tell us that!!! We would rather have known right away if we have been approved rather then to hold a car for 2 months just to return it back to the dealership. We could have found other ways to either keep the car or find a different car. It was very embarrassing to our family and friends to return a car. Also it was very stressful to find another car again. Elvis and Jim both lied to us in several ways. Jim was the one who lied most of the time promising us each week that the license plates were coming. The service is absolutely terrible. No one is ever available, no one answers their phones, and no one ever returns their phone calls. In the end, we returned the car. Upon returning the car we accidentally gave them our copy of the contracts not realizing that those are OUR customer copies. When asking for it back from Richie (a sales manager) a few minutes later, he said we couldn't have it back. He said that we were no longer allowed to keep it. We told them that they have their own copy but he insisted that he needs the customer copy as well. That has to be a lie but at that point we didn't want to deal with them anymore. The service is just terrible, they jerk people around, they lie to you and I would never ever recommend this dealership or ever recommend Jim or Elvis. Luckily we went to another dealership and met with great people who did not jerk us around and helped us get a car. A much better car in that it was certified, cheaper, less miles and the service was fantastic. I wish I had looked at the dealership reviews earlier because I would have never went to this dealership finding their rating was a 1. More

BEWARE OF THIS DEALER. THEY ARE PROFESSIONAL CON MEN BAIT AND SWITCH. THE PRICE THEY QUOTED AND WE AGREED TO WAS DIFFERENT WHEN WE WENT TO SIGN THE LEASE PAPERS. IT WAS VERY OBVIOUS THIS WAS THIER PR BAIT AND SWITCH. THE PRICE THEY QUOTED AND WE AGREED TO WAS DIFFERENT WHEN WE WENT TO SIGN THE LEASE PAPERS. IT WAS VERY OBVIOUS THIS WAS THIER PRE PLANNED MODE OF OPERATION AS THEY HAD THE SALESMAN " DISAPEAR " WHEN THE " FINANCE MANAGER TRIED TO SWINDLE US !! I INSISTED THE SALESMAN BE FOUND AS HE MADE THE DEAL AND HE CAME OUT SHAKING AND SWEATING NERVOUS AND COULD NOT SPEAK AS HE KNEW HE BAIT AND SWITCHED US !!! FYI SHARE ALL YOUR COMPLAINTS WITH NISSAN CORPORATE AS THEY ARE ON TO THEM BUT NEED MORE CONSUMER COMPLAINTS TO BE ABLE TO DO SOMETHING AS EVERY DEALER HAS DISGRUNTLED CUSTOMERS BUT ROUTE 46 AUTOMALL TOPS THEM ALL !!! IF YOU HAVE EXPERIANCED A SIMILIAR SITUATION PLEASE CALL IT INTO NISSAN AND THE BETTER BUSINESS BUREAU ... THESE GUYS ARE VERY SMOOTH OPERATORS AND MOST PEOPLE GET SWINDLED INTO PAYING A HIGHER PRICE THAN QUOTED WITHOUT EVEN KNOWING THEY GOT TAKEN !!!...FOR EXAMPLE THEY QUOTE TOTAL MONEY AT INCEPTION WHICH SHOULD INCLUDE EVERYTHING BUT THEN ADD TAX AND FEES !!! THEY ALSO QUOTE MONTHLY PAYMENTS WITH TAX INCLUDED AND THEN ADD THE TAX SAYING THAT IS SEPERATE IT GOES TO UNCLE SAM... MANY PLACES TO GET A NISSAN DON'T GO HERE More

CHEATER...The salesman is a snake....Tells me he is a sharp guy...hmmm is this so he can cut you in the back. They know nothing of customer service. They sold a car someone drove in and there own servc sharp guy...hmmm is this so he can cut you in the back. They know nothing of customer service. They sold a car someone drove in and there own servce department never check out at all....This according to service is common practice at the dealerhip......Nice huh....Negligence on there part...Phones are meant to be answered...THEY SHOULD BE REQUIRED TO FOLLOW A STANDARD.................They obviously do not want return business or faithfull customers....I think they need to attend customer service class in the dealship. What a telephone is 101 its function and use How to run a phone call 102 need I go on.....lso there is this invention called a calendar invented quite some time ago scheduling of documents and there due dates..... Would have rated a zero if I could!!!!!! More

Agree with many of the previous reviewers, they are very shady. On the written contract they added a destination fee of 395, then on the printed contract they included the destination fee in the car price s shady. On the written contract they added a destination fee of 395, then on the printed contract they included the destination fee in the car price stating that "there was no line" for it so they included in the price, YEAH RIGHT! They suck, had to spit when I left to get the nasty taste out of my mouth dealing with the salesman and finance manager. I will give the service dept higher marks for the few items needed attention after my purchase, but, the sales process is horrible. More

They (and specifically the salesperson I dealt with) lie about the car and the warranty to get you to buy it. He told me he has been selling these cars for 7 years, and then got the warranty info all wrong about the car and the warranty to get you to buy it. He told me he has been selling these cars for 7 years, and then got the warranty info all wrong - so either he lied, or he has a learning disability. Then their service department is terrible. They never have any parts in stock, and it takes three trips back to get anything fixed, it is never fixed the first time, AND within days of getting the car back, something else in the car "mysteriously" breaks and the car has to go back again. In the year I had the car before trading it back in, I made no less than 10 trips to have the car serviced, and it was only 1 year old with 15,000 miles when I bought it. Peter Pavlov at the service desk is friendly and helpful, but the rest of them are either incomptent or crooks. Or both. More