Route 23 Honda
Pompton Plains, NJ
Filter Reviews by Keyword
By Type
Showing 2,692 reviews
Great experience I had inquired about a vehicle online. A salesman contacted me immediately, and we scheduled a test drive. The salesman, Jay, was able to answer all I had inquired about a vehicle online. A salesman contacted me immediately, and we scheduled a test drive. The salesman, Jay, was able to answer all of my questions, without being pushy at all. Very professional. More
SHAME ON HONDA RT 23'S HANDLING OF AIR BAG SAFETY RECALL Very disappointed in Route 23 Honda's handling of our airbag recall. Its been 6 months since we received a recall notice on the air bags in the car. Very disappointed in Route 23 Honda's handling of our airbag recall. Its been 6 months since we received a recall notice on the air bags in the car. Received one notice and when I called should have received two notices. Took a long time to get the airbags, understandably. Called me the air bags were in, I arranged to leave work early to be set up with a loaner. Received a call the night before, only one of the recalled air bags is in. Had to reschedule. Still was not annoyed. 7 weeks went by and I picked up the phone and called Rt 23 Honda to inquire because it had been so long. I learned in the first 45 seconds of the call they had them and they were sitting there and no one notified me. This annoyed me. Ask for a manager to vent to and at 4 pm told no one to take my call. I called Honda corporate and made a complaint. Getting my work done at another Honda-never to return to Route 23 Honda again. Cant trust them to handle my safety. In the past 7 years our family including brothers and sisters and aunt and father have bought 5 new Hondas from this dealership and another 1 from a dealership on Rt 46. SHAME ON HONDA HOW THEY HANDLED THIS SAFETY RECALL. More
Easy and Painless Steve was not pushy and allowed me to make up my mind without being aggressive. It was a relatively painless experience without the constant let me ta Steve was not pushy and allowed me to make up my mind without being aggressive. It was a relatively painless experience without the constant let me talk to my manager spiel for everything. More
The way car buying should be!! I "text' the website with my car shopping details at 7 am Friday. Instantly someone text me back and got some more info. We did everything over the ph I "text' the website with my car shopping details at 7 am Friday. Instantly someone text me back and got some more info. We did everything over the phone via text as I cant stay on the phone at work. I went next day to pick up the car and was in and out in an hour. Thanks Jeff for NOT wasting my Saturday.I will send more people your way, More
Best Dealership This is the second car that we bought in 2 months. We went back to Honda 23 because our first experience was great. They know how to provide the best This is the second car that we bought in 2 months. We went back to Honda 23 because our first experience was great. They know how to provide the best service! More
Ron Siegel made my car purchase experience fantastic. Ron Siegel treated my like i was family. He was courteous, genuine, respectful, knowledgeable and even funny. If i ever know anyone interested in bu Ron Siegel treated my like i was family. He was courteous, genuine, respectful, knowledgeable and even funny. If i ever know anyone interested in buying a Honda i would eagerly refer them to Ron. He made what could be a painful experience, surprisingly easy, not to mention how much i love my new car and every choice he helped me to make. Ron showed me that buying a vehicle could be a great experience. More
My new car Patrick was very knowledgeable and made the buying experience painless. He was easy to talk to about my needs and never tried to push the sale on me. Patrick was very knowledgeable and made the buying experience painless. He was easy to talk to about my needs and never tried to push the sale on me. He explained everything about the vehicle that he could during the test drive and made sure to ask if I had any questions when it was over. I highly recommend him to anyone looking for a car. More
Easy! This was my first car purchase and Ron Siegel made me feel so comfortable with the experience. I came in and test drove a week before I purchased and This was my first car purchase and Ron Siegel made me feel so comfortable with the experience. I came in and test drove a week before I purchased and he didn't try and push the sale on me. He was well educated in the vehicle and I never felt like he was trying to upsale me. More
Overall it was a pleasant experience, just took too long. Ron made me feel at ease when deciding on the new car that was best for me. He was very helpful with the trade in of my old car and was fair when disc Ron made me feel at ease when deciding on the new car that was best for me. He was very helpful with the trade in of my old car and was fair when discussing pricing. More
I drove further because they would go the extra mile Josh Trinkleback went above and beyond to make sure that all my expectations were met and I left knowing I received a fantastic deal! I will be return Josh Trinkleback went above and beyond to make sure that all my expectations were met and I left knowing I received a fantastic deal! I will be returning for many future cars. Service team including Luis and Hector spent time to make sure all trade issues were handled timely and correctly. Can't stress enough ...go see Josh! More